Varun Mishra
Mumbai
Summary
Results-oriented SAP BRIM professional specializing in billing optimization and subscription management. Enhanced data integration and compliance management while building strong customer relationships. Developed functional specifications and implemented innovative solutions that drove team performance and improved customer satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
SAP BRIM Technical
RK Infotech
12.2023 - Current
- Implemented two checks in auto-renewal process, improving contract reliability.
- Designed asynchronous mechanism for contract modifications, preventing system issues during changes.
- Proposed and executed innovative ideas, boosting team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
SAP BRIM Techno-Functional
Ark Infotech Spectrum
09.2023 - 12.2023
- Mapped datapoints between upstream systems and BRIM to ensure data integrity.
- Developed functional specifications for requirements documented in JIRA.
- Consulted at Capgemini, delivering solutions across multiple projects.
SAP BRIM Techno-Functional
TCS
01.2023 - 07.2023
- Implemented SAP CC macros for usage rates, one-shot, and recurring rates to streamline billing processes.
- Executed implementation of CI billing plan to optimize billing processes and improve cash flow.
- Developed mapping and range tables for rate capping to ensure compliance with pricing strategies.
- Subscription specific settings in SPRO (Transaction(TR, Change process etc), Master data(BP, Product, FICA related etc)).
SAP BRIM Techno-Functional
TCS
08.2022 - 12.2022
- Designed charge plans that aligned pricing strategies with business objectives.
- Configured subscription settings in SPRO, including transaction processes, change management, and master data for business partners, products, and FICA.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
SAP BRIM SOM Techno-Functional
Acuiti Labs
11.2021 - 07.2022
- Gathered business processes to create functional specifications in SOM area.
- Orders and Contract creation through Subscription APIs.
- Implemented product configuration for subscriptions and distributed master data through IDocs.
SAP BRIM SOM/CC Techno-Functional
SAP Americas
04.2021 - 07.2022
- Conducted root cause analysis to resolve issues in BRIM solution, enhancing overall system reliability.
- Assisted users in generating billing documents in CI, ensuring timely completion of billing processes.
- Facilitated Discover sessions for BRIM SOM to support new business line integration.
SAP BRIM Techno Functional
Acuiti Labs
Paris
06.2021 - 01.2022
- Functioned as a techno-functional consultant in an implementation project, contributing to successful project delivery.
- Analyzed customer requirements and conducted fit/gap analysis on standard SAP SOM processes within SAP BRIM solution, ensuring alignment with business needs.
- Led migration efforts for SAP implementation projects.
- Configuration of SAP S/4 HANA SOM on Partner Management, Product Management, Modelling experience, advanced variant configuration experience.
- Created and maintained documentation for various levels of project implementation, including functional specs, UAT documents, tech specs, and AMS guide, facilitating knowledge transfer and project continuity.
SAP CRM ISU Technical Architect
Future Focus
US
03.2021 - 06.2021
- Developed and supported ISU functionalities, including device management, installation processes, and premise configurations.
- Extended BOL framework to enhance system capabilities.
- Provided specialized services for architecture setup during implementation.
SAP BRIM Functional
Capgemini India Pvt Ltd
Germany
03.2020 - 03.2021
- Oversaw operations for SAP Cloud subscription management within BRIM framework.
- Integrated with CC while analyzing real-time pricing issues in SAP CC.
- Managed IO, solution contract, fulfillment, provider contract, and provider orders.
- Configured charge plans for postpaid services within CC framework.
SAP CRM Lead
Capgemini India Pvt Ltd
Italy
08.2019 - 03.2020
- Led team of 5 developers, coordinating tasks to ensure timely delivery of project milestones.
- Implemented fuzzy search for BP search in IC.
- Trained freshers in CRM Technical, preparing them for transition to BRIM Area.
- Contributed to Trex implementation alongside colleagues to enhance system functionality.
SAP CRM Technical
Capgemini India Pvt Ltd
Italy
11.2018 - 08.2019
- Resolved CRM WebUI issues to improve user experience and system efficiency.
- Acted as a techno-functional consultant in a support project, addressing and resolving issues to enhance system functionality.
- Provided inputs and support to other applications utilizing CRM, facilitating integration and functionality.
- Created categorization schema for service orders to improve organization.
SAP CRM Technical
Capgemini India Pvt Ltd
Netherlands
02.2016 - 01.2019
- Developed Genil model for content integration in customer order management, enhancing order processing capabilities.
- The implementation included creation of model which defined the business structure for the attachment/content of an order, creation of new component with views, view sets and view configuration.
- Integrated component with existing Z components, defining navigation between Z and standard components for improved user experience.
- Implemented Order Save BADI for carrying out field checks.
- Created one-click action button on table view, enabling instant document display upon click.
- Implemented SAP Marketing: campaign automation, campaign custom workflow, campaign, Actions in Lead management.
- Added new model fields into search and result page for the customer attributes.
SAP ABAP & Workflow
Capgemini India Pvt Ltd
Abu Dhabi
06.2015 - 01.2016
- Leading a team of 5 SAP technical consultants.
- Developed offshore-onshore model to enhance client deliverables.
- Worked on SAP workflows of FI, MM and HR.
- Designed custom workflows tailored to specific client requirements.
- Configuration of SAP RE-FX module and SAP Records and Case management.
- Participates in business requirements analysis sessions & documents requirements.
- Provide Fit-Gap Analysis to existing template.
- Designed and prototyped solutions for client projects.
- Developed SAP REFX solutions and migration programs to transition documents from legacy systems to SAP.
SAP CRM Technical
Capgemini India Pvt Ltd
UK
02.2015 - 03.2015
- Implemented workflow in SAP CRM process, streamlining operations and increasing efficiency.
- Led CRM technical team to enhance system functionality, improving user experience and system performance.
- Implemented BADIs of CRM one order framework.
- Assisted Mobile team with function modules and reports, enabling successful development and integration.
SAP CRM Technical
Capgemini India Pvt Ltd
USA
09.2014 - 02.2015
- Developed and enhanced components in CRM 2007 Web UI, including Generic Interaction Layer, Business Object Layer, and Custom Controller, to optimize user experience and functionality.
- Created reports in SAP CRM ABAP using function modules and APIs to provide actionable insights for business decision-making.
- Contributed to implementation teams by developing functional and technical specifications, and creating unit test scripts to ensure robust system performance.
SAP REFX & Netweaver Folder management
Capgemini India Pvt Ltd
Dubai
08.2013 - 05.2014
- Configuration of SAP RE-FX module and SAP Records and Case management.
- Functional implementation of REFX master data.
- Did developments for SAP REFX (FI-accrual/deferral, PDC), SAP BI.
- Developed Adobe PDF forms for REFX business users to streamline data collection.
- Understood REFX process for retail, residential, specialty, commercial and sale of properties and provide FMS design for the process.
- Conducted fit-gap analysis on existing template to identify areas for improvement.
- Participates in business requirements analysis sessions & documents requirements.
- Designing and prototyping.
- Delivered post-Go-Live support for the project.
- Train & support the end users of the Sales and Leasing solution.
- Migrated contracts from customer landscape to SAP system.
- Defined product solutions for development release and supported field in go-to-market activities.
Software engineer
SAP Labs India Pvt. Ltd
01.2010 - 01.2013
- Utilized SAP Record Management and public sector records management to support organizational needs.
- SAP RCM is a content integration framework offering record & case management capability.
- It provides a framework to set up a solution designed to solve problems in areas of enterprise content management.
- Maintained the record and case management system.
- Handled customer messages, enhanced product features, and optimized system performance.
- Provided 'Expert on Demand' support for Max attention customers and consultants.
- Consulted on product usage to facilitate successful implementation of records and case management solutions.
Education
Bachelor of Engineering - Computer Science
IMS Engineering College
Ghaziabad01-2010
Skills
- BRIM implementation
- Subscription management
- Billing optimization
- Data integration
- Specification development
- Compliance management
- Customer relationship management
Patent
AUTOMATED METHOD AND SYSTEM FOR DIET MANAGEMENT HAVING FACILITY OF CUSTOMIZATION AND MANIPULATION
Personal Information
- Date of Birth: 01/28/88
- Marital Status: Married
Hobbies and Interests
- Badminton
- Swimming
- Cricket
- Reading
Implementation Support Experience
- SAP IT, SAP BRIM Technical, 12/2023 - 02/2024, RK Infotech | Clarity Labs, Added 2 checks during the Auto-renewal process of Contracts., Introduced async mechanism for contract changes.
- VMWare, SAP BRIM Techno-Functional, 09/2023 - 12/2023, Ark Infotech Spectrum | Capgemini, Creating FS for requirement put in the JIRA., Created Mapping of datapoints from upstream to BRIM.
- Honeywell, SAP BRIM Techno-Functional, 01/01/2023 - 07/2023, TCS, Subscription specific settings in SPRO., Implemented SAP CC Macros, Usage rates., Implemented Mapping and Range tables for rate capping.
- Thomson Reuters, SAP BRIM Techno-Functional, 08/01/2022 - 12/2022, TCS, Subscription specific settings in SPRO., Creation of Charge Plan and Charges.
- Gainwell, SAP BRIM SOM/CC Techno-Functional, 04/02/2021 - 07/15/2022, SAP Americas, Arranging Discover sessions for BRIM SOM., RCA to find out issues reported in BRIM solution.
- HP, SAP BRIM SOM Techno-Functional, 11/10/2021 - 07/2022, Acuiti Labs, Gathering business process to create Functional specs., Orders and Contract creation through Subscription APIs.
- Criteo, Paris, SAP BRIM Techno Functional, 06/10/2021 - 01/12/2022, Acuiti Labs, Handling Customer requirements and perform fit / gap analysis., Migration Lead.
- Avangrid, US, SAP CRM ISU Technical Architect, 03/15/2021 - 06/09/2021, Future Focus, Worked small time for providing special services regarding setup.
- SAP IT, Germany, SAP BRIM Functional, 03/11/2020 - 03/12/2021, Capgemini India Pvt Ltd, Worked as operations head to monitor SAP Cloud subscription.
- Ariston Thermo, Italy, SAP CRM Lead, 08/15/2019 - 03/10/2020, Capgemini India Pvt Ltd, Worked for Trex implementation., Lead a team of 5 developers.
- Whirlpool, Italy, SAP CRM Technical, 11/01/2018 - 08/10/2019, Capgemini India Pvt Ltd, Worked as techno functional consultant in the support project.
- Mediqs, Netherlands, SAP CRM Technical, 02/19/2016 - 01/31/2019, Capgemini India Pvt Ltd, Developed Genil model for content integration.
- ELNG, Abu Dhabi, SAP ABAP & Workflow, 06/01/2015 - 01/06/2016, Capgemini India Pvt Ltd, Leading a team of 5 SAP technical consultants.
- Viridor, UK, SAP CRM Technical, 02/20/2015 - 03/09/2015, Capgemini India Pvt Ltd, Worked as CRM Tech lead in the team.
- Patterson, USA, SAP CRM Technical, 09/2014 - 02/13/2015, Capgemini India Pvt Ltd, Part of the implementation teams.
- Al-Futtaim, Dubai, SAP REFX & Netweaver Folder management, 08/2013 - 05/20/2014, Capgemini India Pvt Ltd, Understood REFX process for retail.
Languages
English
Proficient (C2)
C2
Hindi
Native
Native
Certification
- SAP BRIM Associate
Timeline
SAP BRIM Technical
RK Infotech
12.2023 - Current
SAP BRIM Techno-Functional
Ark Infotech Spectrum
09.2023 - 12.2023
SAP BRIM Techno-Functional
TCS
01.2023 - 07.2023
SAP BRIM Techno-Functional
TCS
08.2022 - 12.2022
SAP BRIM SOM Techno-Functional
Acuiti Labs
11.2021 - 07.2022
SAP BRIM Techno Functional
Acuiti Labs
06.2021 - 01.2022
SAP BRIM SOM/CC Techno-Functional
SAP Americas
04.2021 - 07.2022
SAP CRM ISU Technical Architect
Future Focus
03.2021 - 06.2021
SAP BRIM Functional
Capgemini India Pvt Ltd
03.2020 - 03.2021
SAP CRM Lead
Capgemini India Pvt Ltd
08.2019 - 03.2020
SAP CRM Technical
Capgemini India Pvt Ltd
11.2018 - 08.2019
SAP CRM Technical
Capgemini India Pvt Ltd
02.2016 - 01.2019
SAP ABAP & Workflow
Capgemini India Pvt Ltd
06.2015 - 01.2016
SAP CRM Technical
Capgemini India Pvt Ltd
02.2015 - 03.2015
SAP CRM Technical
Capgemini India Pvt Ltd
09.2014 - 02.2015
SAP REFX & Netweaver Folder management
Capgemini India Pvt Ltd
08.2013 - 05.2014
Software engineer
SAP Labs India Pvt. Ltd
01.2010 - 01.2013
Bachelor of Engineering - Computer Science
IMS Engineering College