Smriti Gulati
Greater Noida
Summary
Detail-oriented professional skilled in streamlining business processes and enhancing employee performance through targeted training initiatives. Proven ability to communicate effectively and build strong relationships within teams. Demonstrated success in driving process improvements and fostering a culture of continuous development.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Business Operations Supervisor
NTT Data Global Delivery Services Private Limited
01.2022 - Current
- Supported account governance by collaborating with stakeholders to ensure compliance.
- Conducted process training sessions to address and resolve compliance root causes.
- Tracked account operations and ensured adherence to process compliance with minimal ambiguity.
- Coordinated with finance and resource management teams to align cross-functional processes.
- Identified complex process issues and proposed effective alternative solutions.
- Ensured timely monthly billing for clients, totaling approximately $1.5 billion.
- Led bi-weekly process reviews with senior management to enhance operational efficiency.
- Monitored team performance and managed hiring processes to maintain high standards.
Deputy Manager - Operations(AP/ AR/ Payroll)
Quatrro Business Support Services
Greater Noida
01.2015 - 11.2021
- Implemented business process improvements and internal controls to enhance operational efficiency.
- Managed accounts payable for approximately 1.5 million in client portfolios, fostering relationships.
- Conducted routine quality audits to maintain adherence to high delivery standards.
- Coordinated month-end and year-end close processes for accurate financial reporting.
- Led five remote transitions for U.S. clients, ensuring smooth integration and ongoing support.
- Transitioned payroll shared services from U.S. to India, developing SLAs and workflow documents.
- Identified complex process issues, implementing innovative solutions to optimize workflows.
- Managed end-to-end Accounts Receivable processes, including invoicing, collections, and dispute resolution.
Senior Associate
ADP India Pvt. Ltd.
06.2011 - 05.2014
- Delivered world-class service and error-free payroll for clients' employees in US.
- Executed payroll and tax audits to ensure compliance and accuracy.
- Created progress cards and utilization status reports for high-visibility clients.
- Collaborated with Implementation, Payroll, HR, and Shared Services to address issues proactively.
- Maintained internal and external Standard Operating Procedures through cross-departmental cooperation.
Education
Bachelor of Commerce - Foreign Trade
St Francis College For Women
Hyderabad05-2011
Intermediate -
St. Mary's Junior College
HyderabadSchooling -
St. Joseph's Public School
HyderabadSkills
- Operations management and reporting
- Conflict resolution strategies
- Cash applications and accounts receivable
- Procure-to-pay processes
- US payroll processing
- Billing and invoicing management
- Critical thinking skills
- Coaching and mentoring techniques
- Stakeholder engagement and management
- Vendor relationship management
- Performance evaluation methods
- Escalation handling procedures
- Resource allocation strategies
- Client relationship management
- SAP proficiency
- Great Plains expertise
- Siebel CRM knowledge
- ADP EV4 and EV5 familiarity
- Payforce experience
- Paychex proficiency
- PrimePay knowledge
- Account reconciliation techniques
- Aging report creation
Certification
- 9 Steps to Operational Excellence
- Leadership Skills
Accomplishments
- Cross Training: Developed a cross-training strategy and ensured 80% of the team is cross-trained in three different processes within the financial services to ensure these resources can be utilized during the complementing peaks and lows.
- Succession Planning: Utilized individual development plans for my team members. Discussed their career road path during the 1:1 connects. Landed three promotions within the span of six years, and monetary growth every six months for two consecutive years.
Personal Information
Mobile: 8447198652
Email: Smritigulati@gmail.com
Languages
- English, Full Professional Proficiency
- Hindi, Full Professional Proficiency
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Business Operations Supervisor
NTT Data Global Delivery Services Private Limited
01.2022 - Current
Deputy Manager - Operations(AP/ AR/ Payroll)
Quatrro Business Support Services
01.2015 - 11.2021
Senior Associate
ADP India Pvt. Ltd.
06.2011 - 05.2014
Bachelor of Commerce - Foreign Trade
St Francis College For Women
Intermediate -
St. Mary's Junior College
Schooling -
St. Joseph's Public School