Smriti Gulati
Delhi
Summary
Detail oriented and Self motivated professional with competency in streamlining business processes, accelerating employee's strengths and imparting training for improvement in the process. An effective communicator with excellent relationship building & interpersonal skills bringing over 12+ years of experience in Training, process migration and operations with customer centric approach across multiple domains.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Business Operations Supervisor
NTT Data Global Delivery Services Private Limited
01.2022 - Current
- Developed and delivered comprehensive training programs for new hires and existing staff, including payroll processing procedures, compliance requirements, and software usage.
- Developed Process knowledge tests to assess understanding, evaluate practical Application and measure compliance knowledge of the new Joiners.
- Responsible for supporting overall Account Governance while working with the stakeholders.
- Responsible for conducting process trainings/discussions to resolve compliance root causes.
- Responsible for account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguity
- Work closely with the finance and resource management support organizations to ensure alignment and coordination of cross functional processes that impact the accounts.
- Identify & evaluate complex process issues and provide alternative solutions
- Ensuring timely monthly billings to the clients for a dollar value of ~ 1.5 Billion for about 20 accounts
- Leading Bi-weekly process reviews with Higher Management.
- Monitoring Process & Team Performance, Hiring process
Deputy Manager - Operations (Payrolls and Accounts Payable)
Quattro Business Support Services
01.2018 - 11.2021
- Accounts Payable: Handling ~ 1.5 Million of clients’ portfolios and developing & managing key internal/external client relationships
- Monitoring Process & Team Performance, Hiring process
- Identify & evaluate complex process issues and provide alternative solutions
- Ability to identify and implement business process improvements, internal control initiatives with well-defined direction
- Perform quality checks on all deliverables through establishing control and conducting routine quality audits
- Coordinated month-end and year-end closing of books and ensure all tasks in scope of AP are executed and reported timely and accurately
- Responsible for overseeing volumes, escalations, quality, and reporting to ensure the team meets service level commitments
- Develop a high performing team through employee engagement, talent retention, development and succession planning
- Maintain strong interactions with other P2P functions and partner with them for cross-functional training and end-to-end process improvements Perform annual reviews and coach/support for professional development of team members to help deliver both individual and process success.
- Lead 5 remote transitions for U.S Clients
Deputy Manager - Operations
Quattro Business Support Services
01.2015 - 01.2021
- Payroll Transition of payroll shared services process/Business from U.S. to India (Right from Hiring, setting up SLAs and KPIs, Creating SOPs, etc.).
- Transitioned the New client Implementation role to India and played a pivotal role in defining the responsibilities, creating the workflow documents specific to Shared Services, developing standard project plans, etc.
- Developed training programs for Payroll staff enduring efficient use of payroll software, adherence to compliance standards and consistent payroll accuracy.
- Assisted in the onboarding and training of new payroll employees, ensuring smooth transition into the team.
- Trained new payroll staff in company policies, payroll systems and software functionalities
- Complete SLA Reporting (Quarterly & Monthly) on the client metrics and share the results with the client and process owners
- Ensuring timely processing of US and UK Payrolls (Weekly, Biweekly, Semimonthly and Monthly), disbursement of paychecks/ Direct Deposits/ garnishment checks and Yearly end activities (W2 and 1099-Misc)
- Publishing process dashboards to internal management and clients
Senior Associate
ADP India Pvt. Ltd.
06.2011 - 05.2014
- Provide World Class Service & Error free payroll to our clients' employees in US
- Perform Payroll & Tax Audits
- Prepared Progress Cards and Utilization status reports for high visibility clients.
- Partner with Implementation, Payroll, HR, and Shared Services to proactively identify and resolve any issues or inconsistencies with process or procedures
- Works collaboratively with other departments to ensure internal and external Standard Operating Procedures are maintained
Education
Bachelors of Commerce - Foreign Trade (B.Com)
St Francis college for Women
HyderabadIntermediate - Class XII
St. Mary’s Junior College
HyderabadSchooling - Class X, ICSE Board
St. Joseph’s Public School
HyderabadSkills
- Training Program Development
- Transitions
- Reporting
- Conflict Management
- Hire to retire processing
- Garnishments
- Payroll Tax compliance
- Coaching
- Stakeholder Management
- Vendor Management
- Performance Management
- Escalation Management
- Resource Management
- Client Relationship Management
- SAP
- Siebel CRM
- ADP - EV4, EV5, Payforce
- Paychex
- PrimePay
- Team Management
- US Payrolls
- UK Payrolls
- Canadian Payroll
Certification
- 9 Steps to Operational Excellence
- Leadership Skills
LANGUAGES
English Full Professional Proficiency
Hindi Full Professional Proficiency
Accomplishments
- Cross Training: Developed a cross training strategy and ensured 80% of the team is cross trained in 3 different processes within the Financial services to ensure these resources can be utilized during the complementing peaks and lows.
- Succession Planning: Utilized individual development plan for my team members. Discussed about their career road path during the 1:1 connects. Landed 3 promotions within the span of 6 years and monetary growth every 6 months for 2 consecutive years.
- Developed and implemented comprehensive training curriculum. Also developed eLearning modules for new hires and other stakeholders, increasing training efficiency and reducing classroom training hours by 3 hours per employee.
- Provided one-on-one mentorship to new trainers(SMEs) helping them improve training delivery and boosting team productivity.
TECHNICAL SKILLS
- MS Office
- Outlook
- Word
- Excel
- PowerPoint
Timeline
Business Operations Supervisor
NTT Data Global Delivery Services Private Limited
01.2022 - Current
Deputy Manager - Operations (Payrolls and Accounts Payable)
Quattro Business Support Services
01.2018 - 11.2021
Deputy Manager - Operations
Quattro Business Support Services
01.2015 - 01.2021
Senior Associate
ADP India Pvt. Ltd.
06.2011 - 05.2014
Bachelors of Commerce - Foreign Trade (B.Com)
St Francis college for Women
Intermediate - Class XII
St. Mary’s Junior College
Schooling - Class X, ICSE Board
St. Joseph’s Public School