Summary
Overview
Work History
Education
Skills
Ms Office
Languages
Personal Information
Languages
HOBBY
Timeline
Generic
Smriti Gupta

Smriti Gupta

New Delhi

Summary

. Experienced CRM professional with a background in managing customer relationships and improving business operations. Strengths include effective communication, data analysis, and strategic planning skills to enhance customer satisfaction and loyalty. Demonstrated success in implementing CRM strategies leading to significant improvements in customer experience and business growth.

Overview

8
8
years of professional experience

Work History

CRM

SURYA PRABHA ENTERPRISES
Delhi
01.2023 - Current
  • Company Overview: manufacturing company of utensils.
  • Maintain the DSR, sales report of all sales executives, and also share their route plan according to market flow.
  • Communication with clients directly for payment follow-up via emails and teleconversations as well.
  • Complaint Solution
  • Maintain proper status of all orders and couriers of all products, including branding, packaging, and inventory.
  • Share the LR with the customer, and update their order tracking status.
  • Maintain all records of sales data.
  • Facilitate communication between the sales team and other departments, such as marketing and customer service, to ensure alignment and resolve any issues that arise.
  • Manufacturing company of utensils.
  • Produced thorough, accurate and timely reports of project activities.
  • Created detailed reports on customer activity, including purchase history and preferences.
  • Managed a portfolio accounts, consistently meeting or exceeding retention and growth targets.
  • Assisted in setting up automated processes within the CRM system to improve customer experience.
  • Coordinated with sales and marketing teams to align customer relationship strategies with business goals.
  • Addressed inquiries from clients and department team members.
  • Analyzed business performance data and forecasted business results for upper management.
  • Prepared and presented regular reports on customer relationship activities and outcomes to senior management.

CRM Manager

Apex Industries Socks
Delhi
06.2019 - 11.2023
  • Company Overview: manufacturing company
  • Communication with buying agents via email and teleconversations for orders, sharing catalogs, photos, sample invoices, and quotations.
  • Maintain relationships with suppliers and vendors, negotiate terms and contracts, and resolve any issues that may arise.
  • Maintain proper status of all orders of all products, including branding, packaging, and inventory.
  • Instruction to Packing Dept. & Production Dept. According to the buyer's instructions.
  • Arrange the buyer's materials, such as labels, hangtags, barcodes, etc.
  • Communication with all vendors of branding and packaging via email and teleconversations for order follow-ups, including approval on samples and bulk production.
  • Basic knowledge of making costing.
  • Negotiation with branding and packaging suppliers.
  • Follow up with the Production Manager for buyers' orders production.
  • Brief Knowledge of Shipping (Logistics).
  • Communication with clients directly for payment follow-up via emails and teleconversations as well.
  • Arrange couriers, and maintain a record of all couriers as well.
  • Maintain the DSR, sales report of all sales executives, and also share their route plan according to market flow.
  • Manufacturing company

Receptionist & Customer Care Executive

EDUCATION++ INSTITUTE
Delhi
11.2017 - 05.2019
  • Communicating with all employees and staff on a daily basis for routine work.
  • Handle calls and documentation work.
  • Maintain records of leave applications, attendance, and salary as well.
  • Handle billing work.
  • End-to-end coordination to the client.
  • Maintain and keep records of outgoing calls, courier, and packets.
  • Handle incoming calls and emails, and route them appropriately.
  • Attend to customers during their visits to the office.

Education

Graduated -

DELHI UNIVERSITY
12.2019

12th -

CBSE BOARD
12.2016

10th -

CBSE BOARD
12.2014

One-year Diploma -

Computer Application & Tally

Skills

  • Customer relationship management
  • Sales reporting
  • Order tracking
  • Inventory management
  • Data analysis
  • CRM software
  • Client communication
  • Negotiation skills
  • Team collaboration
  • Complaint resolution
  • knowledge of Tally
  • Payment processing
  • Logistics coordination
  • Schedule management
  • Account updates
  • Account management
  • MS office
  • Reporting and documenting
  • Regulatory compliance

Ms Office

  • MS-Office 2007
  • MS-Office 2010 (Word, Excel and Power Point)

Languages

  • Hindi
  • English
  • Punjabi

Personal Information

  • Father's Name: Mr. Vinod Kr. Gupta
  • Date of Birth: 06/24/99
  • Marital Status: Married

Languages

Hindi
First Language
English
Intermediate (B1)
B1

HOBBY

Internet Suffering

Work Type

Full Time

Timeline

CRM

SURYA PRABHA ENTERPRISES
01.2023 - Current

CRM Manager

Apex Industries Socks
06.2019 - 11.2023

Receptionist & Customer Care Executive

EDUCATION++ INSTITUTE
11.2017 - 05.2019

Graduated -

DELHI UNIVERSITY

12th -

CBSE BOARD

10th -

CBSE BOARD

One-year Diploma -

Computer Application & Tally

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