Smriti Shukla

• Led the implementation and optimization of Dynatrace across diverse environments (cloud, on-premises, hybrid), managing project delivery, configuring monitoring solutions, performing root cause analysis, collaborating with teams, engaging leadership, mentoring staff, and ensuring compliance and risk mitigation.
• Worked on structured, process-driven projects, ensuring effective planning, execution, and delivery aligned with organizational goals.

Technologies - Dynatrace, JIRA, ServiceNow, Java, API, Windows Server, Linux, HTTP/S, TCP/IP , Oracle, MySQL

• Troubleshot and resolved issues related to data modeling and reporting systems to enhance functionality.
• Worked in Customer Success to design and implement IT cost optimization solutions for clients, ensuring maximum value delivery.

Technologies- Apptio, Microsoft Excel, Zoho CRM, Monday.com

• Led a team of 5 technical staff to achieve monthly business targets by delivering PoCs, deploying applications/infrastructure, and demonstrating AppDynamics Controller with customized dashboards and transaction refinements for clients.

Technologies- Appdynamics, .Net, Powershell

• Managed application performance and availability using AppDynamics and Dynatrace across cloud and data center environments, creating flow diagrams and leading root cause analysis for troubleshooting.
• Facilitated client meetings to demonstrate tool functionalities and their impact on project growth.