Summary
Overview
Work History
Education
Skills
Proffesional Affliation
Internship
Timeline
Generic
SMRITI SINGH

SMRITI SINGH

Bangalore

Summary

Detail-oriented professional with solid creative thinking and problem-solving skills. Expert in negotiating with vendors and suppliers. Committed to improving service methods and providing resolutions. Responsible with distinguished leadership and management skills. Motivates team to meet sales goals and objectives.

Overview

4
4
years of professional experience

Work History

Regional Parts Manager

Ashok Leyland LTD.
Bangalore
08.2024 - Current
  • Responsible for overseeing Parts Sales of LCV for South 2 region, 3 states (Andhra Pradesh, Telangana, and Karnataka).
  • Achieve parts sales targets (volume, value, margin).
  • Manage inventory levels at dealers, ensuring timely replenishment.
  • Develop Dealer & ASC Relationships and provide support for stock planning.
  • Identify market opportunities, and expand replacement market presence.
  • Handle customer complaints related to parts availability and quality.
  • Coordinate with internal teams for smooth operations (HO, logistics, pricing).
  • Prepare MIS reports on sales, inventory, and dealer and distributor performance.
  • Lead and develop the team
  • Monitor Parts Performance (fast-moving vs. slow-moving inventory)- FSN Analysis & Parts Ageing.

Regional Service Manager

Ceat Tyres
Bangalore
11.2023 - 07.2024
  • Responsible for overseeing and managing the service operations of South Karnataka Region - 17 Districts.
  • Build and maintain strong relationships with key customers and clients.
  • Address customer concerns and ensure high levels of customer satisfaction.
  • Lead and motivate a team of service technicians and staff.
  • Provide training and development opportunities for team members.
  • Implement and enforce quality standards for service expectation of customer.
  • Conduct regular audits to ensure compliance with company policies and procedures.
  • Monitor and analyze key performance indicators (KPIs) to assess the performance of service centers.
  • Develop and implement strategies to improve efficiency and productivity.
  • Stay informed about market trends, competitor activities, and industry developments.
  • Provide insights and recommendations to improve the company's competitive position.

Territory Leader - Distribution

Ceat Tyres
Bangalore
12.2020 - 10.2023
  • Responsible after distribution sales of 6 districts of South Karnataka (Bangalore, Bangalore Rural, Kolar, Chikballapura, Tumkur, and Ramanagara) with 6 distributors of their designated territory/districts.
  • Devise effective territory sales and marketing strategies.
  • Analyze data to find the most efficient sales methods.
  • Meet with customers to address concerns and provide solutions.
  • Discover sales opportunities through consumer research and market competition analysis.
  • Present products and services to prospective customers and increase counter share.
  • Conduct customer meet and Subdealer meet to cultivate customer relationships.
  • Conduct training in sales techniques for DSEs and company product sales attributes.
  • Assess sales performance according to KPIs.
  • Scrutinised business growth and established methods for improvement, rendering targeted ROIs.
  • Monitor competition within assigned region.

Education

Master of Business Administration - Marketing & Sales

IBS Hyderabad, ICFAI University
Hyderabad
2020

Bachelor of Business Administration - Marketing & HR

BIT Mesra
Ranchi
2017

XII - Commerce

Notre Dame Academy
Jamalpur, Bihar
2014

X - Matriculation

Notre Dame Academy
Jamalpur, Bihar
2012

Skills

  • Market analysis
  • Performance reporting
  • Team leadership
  • KPI monitoring
  • Sales strategy
  • Sales promotion
  • Data analysis

Proffesional Affliation

  • Have been recognized as a top talent in Ceat Tyres during TLD tenure.
  • Have been distribution sales advisory member from South Zone for all India Planning or in any pilot project.

Internship

TATA MOTORS LTD. 

Jamshedpur, Jharkhand

  • Analyzing the growth potential of small commercial vehicles in Neev Districts of Jharkhand.
  • Analyzing and comparing competitors' products i.e., Mahindra Bolero Pickup in the rival segment with Tata Yodha.

Timeline

Regional Parts Manager

Ashok Leyland LTD.
08.2024 - Current

Regional Service Manager

Ceat Tyres
11.2023 - 07.2024

Territory Leader - Distribution

Ceat Tyres
12.2020 - 10.2023

Master of Business Administration - Marketing & Sales

IBS Hyderabad, ICFAI University

Bachelor of Business Administration - Marketing & HR

BIT Mesra

XII - Commerce

Notre Dame Academy

X - Matriculation

Notre Dame Academy

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