Travelling
Smriti Swaroop
ACES & LAUNCH SPECIALIST
Bangalore
Summary
Talented professional considered knowledgeable executive and dedicated problem solver. Brings 4+ years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs, on ground operations and improvements.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
ACES & Launch Specialist
Amazon seller services
Bangalore
01.2022 - Current
- Launched 10+ stores with 100% on-time procurement of assets and tech-configurations .
- Have taken end to end responsibility of OMW feature launch which gives the visibility to shoppers to track the cx location and deliver the parcel hassel-free.
- Developed and implemented performance improvement strategies for PAN India hybrid stores and plans to promote continuous improvement
- Collaborated with different teams resolve the high severity issues of ground-operations.
- Successfully launched e-invoice and PBZ feature across 80+ sites PAN india. It uplifted the efficiency of the shoppers by 10% and contributed towards sustainability by eliminating the physical invoice.
- Designed and developed Real-time dashboard for hybrid stores-one click access to all the reports with the help of different teams.
Operations Executive
Amazon seller services
Delhi
08.2020 - 01.2021
- Handled 4 mega stores and consistently achieved On Time Delivery performance above 98%.
- Managed 50+ third-party delivery associates with proper training and monitoring.
- Conducted Root cause analysis of delays and wrong dispatches and recommended improvement measures that could catalyze the execution by ~10%.
- Process improvement by elimination of non-value addition activities in stores with 2000+ OPD.
- Introduced new metric which gave the visibility to the leadership of on-site lag and helped in reducing the customer complaints by 1.5%.
Team Lead- Omni
Decathlon Sports India
Gurgaon
08.2018 - 08.2020
- Launched North E-commerce fulfillment centre and contributed in 100x growth of OPD with achieving 99.5% perfect delivery rate by setting up the right SOP and implementing efficient mechanism.
- Expanded C&C model to 17+ stores and reduced the lead time by 4 days.
- Ensure the correct allocation of resources to meet delivery schedules also to ensure customers are delighted with the quality of service received by obtaining the monthly rating of 4.5.
- To prepare monthly, quarterly, half-yearly & annual project progress assessment reports.
- Utilize SAP, to facilitate stock movement, planning scheduling and managing the inbound and outbound process. Support and lead projects that re-design or enhance system- support via logistics policies and processes.
- Training and induction of new teammates and other stakeholders for the order management process.
Intern
Shipra Group Of Hotels
Noida
04.2017 - 06.2017
- Hired employees according to the employer's
demand. - Reviewed employees based on their past performances for their upcoming appraisals. Understood the employer's requirements & managed the employee's portfolio accordingly.
- Spearheaded the set-up of data management processes for company's events.
- Organized multiple employee engagement activities for team building and rewards and recognition of team.
Education
MBA - HR & Marketing
Doon Business School
Dehradun 07.2016 - 07.2018
Bachelor of Science - Life Science
Dr. Ram Manohar Awadh University
Ayodhya 07.2012 - 07.2015
Skills
Performance monitoring
Program leadership
Operations management
Vendor relationship management
Planning and Coordination
Supply chain planning
Interests
Swimming
Timeline
ACES & Launch Specialist
Amazon seller services
01.2022 - Current
Operations Executive
Amazon seller services
08.2020 - 01.2021
Team Lead- Omni
Decathlon Sports India
08.2018 - 08.2020
Intern
Shipra Group Of Hotels
04.2017 - 06.2017
MBA - HR & Marketing
Doon Business School
07.2016 - 07.2018
Bachelor of Science - Life Science
Dr. Ram Manohar Awadh University
07.2012 - 07.2015