SMRITIE BHARDWAJ
Merrylands
Summary
Administrative professional with experience at NSW Police Force, supporting operational teams through effective coordination, documentation, and workflow management. Backed by a strong background in banking and financial services, with proven capability across compliance, stakeholder engagement, reporting, and confidential records management. Currently managing independent ventures in dance education and a small sweets and bespoke hamper business.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Founder & Dance Educator
Simisang Naach
12.2024 - Current
- Deliver semi-classical Indian dance workshops, including choreography, teaching, scheduling, and participant coordination.
Founder
Sugar and Spice by Simi
12.2024 - Current
- Operate a small sweets and bespoke hamper business, managing orders, customer communication, quality control, and delivery coordination.
Administrative Coordinator
NSW Police Force
04.2024 - 09.2024
- Provided high-level administrative and coordination support within Traffic & Highway Patrol Command in a fast-paced operational environment.
- Monitored shared inboxes and responded to internal and external enquiries via phone and email.
- Coordinated HR Committee meetings including reviewing reports, preparing agendas, running meetings, taking minutes, and completing post-meeting documentation.
- Maintained commanders’ HR records and OneNote, ensuring accuracy and compliance.
- Generated and analysed SAP HR and payroll reports, identifying discrepancies and addressing knowledge gaps.
- Managed governance documentation including firearms storage records, flexible work agreements, and secondary employment approvals.
- Monitored unsupported sick leave, prepared correspondence, collated responses, and maintained records in RMS.
- Processed purchases via SAP and Purchase Card in line with NSW Police Force procurement policies.
- Coordinated awards and nominations processes, including scheduling and minuting committee meetings, updating MAAS, and preparing certificates.
- Scheduled and coordinated Traffic Inspector one-on-one meetings, acting as liaison between Inspectors and Commanders.
- Supported Police Power Panel and IMP meetings by preparing agendas, taking minutes, and following up outstanding actions.
- Prepared and coordinated responses to ministerial correspondence and managed RMS documentation.
- Booked official travel through FCM as required.
- Took minutes for ad hoc operational and administrative meetings.
Credit Controls Analyst
Westpac Institutional Bank
01.2023 - 04.2023
- Managed the collation of weekly Hindsight Packs and oversight of the Hindsight process, including monitoring and maintaining centrally stored records.
- Prepared monthly Breaches Registers, Hindsight Meeting Packs, and Disclosure Committee Reports sourced from multiple systems.
- Produced daily and weekly Unallocated Credit Approval Reports, including investigation and follow-up of discrepancies.
- Worked closely with the Credit Portfolio Team and Finance Manager to review and update the Records Register Tool.
- Maintained and updated internal intranet pages and supporting documentation.
- Participated in business continuity testing activities.
- Documented procedures to support process consistency and knowledge sharing.
- Built and maintained strong stakeholder relationships across teams.
Analyst AML/CTF
Commonwealth Bank (CBA)
04.2021 - 12.2022
- Worked within the Financial Crime team supporting KYC, ECDD, customer onboarding, PEP reviews, and sanctions monitoring.
- Reviewed and completed KYC processes for existing customers, ensuring ECDD requirements were applied appropriately.
- Created and maintained customer risk profiles while monitoring transactions for unusual or suspicious activity.
- Prepared and submitted Suspicious Matter Reports to AUSTRAC in line with regulatory obligations.
- Performed ECDD activities for individual and business customer portfolios to fulfil identification and verification requirements.
- Quality Assurance Monthly Recognition – December 2021.
- Recognition from senior management for team engagement – designed the first monthly newsletter for Culture Club RACO (May 2022).
- Recognition for managing team quality, productivity, and ageing reports (August 2022).
Lending Manager
St George
08.2020 - 11.2020
- Prepared high-quality sales proposals and credit submissions for complex lending deals.
- Conducted cash flow analysis, risk assessments, and detailed financial statement reviews.
- Completed serviceability assessments and balance sheet analysis.
- Worked collaboratively with credit teams to ensure customer lending needs were met.
- Advised business development managers and relationship teams on risk management considerations.
Credit Accounts Officer
ING Australia
10.2019 - 07.2020
- Reviewed and analysed complex financial information for commercial customers, including financial statements, tax returns, valuations, and rental income.
- Liaised extensively with internal departments and external stakeholders to manage timelines and project requirements.
- Delivered accurate and timely data reporting in accordance with internal policies and regulatory standards.
- Used Microsoft Excel to analyse and maintain complex customer data sets, including Pivot Tables, macros, and VLOOKUP.
- Maintained risk management frameworks to ensure credit, operational, market, and regulatory compliance.
Assistant Relationship Manager / Associate Business Banker
Westpac Banking Corporation
07.2016 - 09.2019
- Managed phones, calendars, appointments, meetings, and conference calls for relationship teams.
- Prepared correspondence, reports, presentations, agendas, and minutes of meetings.
- Attended client meetings via telephone, video conference, and face-to-face.
- Prepared credit proposals for commercial, business, home, and equipment finance loans.
- Undertook pre-credit assessments including loan applications, financials, valuations, and supporting documentation.
- Conducted cash flow, risk, financial, and serviceability analysis.
- Worked closely with credit managers to finalise loan approvals.
- Managed customer portfolios, ensuring annual reviews, risk profile updates, and documentation were completed on time.
Workflow Coordinator / Support Lead
Westpac Banking Corporation
08.2012 - 06.2016
- Prepared daily workload allocations and coordinated distribution of work across team members.
- Communicated and motivated team members to meet service standards, deadlines, and KPIs.
- Responded to escalations and urgent matters from internal business partners.
- Produced accurate performance and productivity reports for senior management.
- Managed, trained, and supported a team of up to 15 staff.
- Oversaw capacity planning and resource forecasting.
- Implemented new initiatives, management policies, and process improvements.
Customer Loan Representative
Westpac Banking Corporation
01.2011 - 07.2012
- Prepared and quality-checked consumer loan documentation in line with policy and service standards.
- Ensured loan agreements were accurate and completed within required timeframes.
- Provided assistance with home loan enquiries, procedures, and consumer credit policies.
- Acted as a subject matter expert and mentor for new staff members.
- Worked closely with managers to meet settlement and customer expectations.
- Maintained up-to-date knowledge of products, procedures, and compliance requirements.
Education
Diploma of Business Administration -
Sydney Institute of Business and Technology
Sydney, NSWSkills
- Administration and coordination
- Organizational skills
- Time management and task coordination
- Planning and workflow management
- Process improvement and support
- Communication and stakeholder management
- Written and verbal communication
- Stakeholder relationship management
- Conflict resolution and engagement
- Compliance and confidentiality
- Knowledge of banking regulations
- Handling sensitive documentation
- Attention to detail
- Technical skills in Excel
- Microsoft Office proficiency
- Financial analysis and reporting
- Leadership and work ethic
- Training and mentoring abilities
- Decision-making and problem-solving skills
- Self-directed approach
- Creative community engagement
- Choreography workshop delivery
Certification
• Excel Skills for Business Specialization - Macquarie University
• RG146 Tier 2 Personal Advice Accreditation - Kaplan
• Working With Children Check
• Fire Warden
• Peer Support Leader
• RG146 Tier 2 Personal Advice Accreditation - Kaplan
• Working With Children Check
• Fire Warden
• Peer Support Leader
Current Independent Ventures
Founder & Dance Educator – Simisang Naach | December 2024 – Present
· Deliver semi-classical Indian dance workshops, including choreography, teaching, scheduling, and participant coordination.
Founder – Sugar and Spice by Simi | December 2024 – Present
· Operate a small sweets and bespoke hamper business, managing orders, customer communication, quality control, and delivery coordination.
Languages
English
Native
Native
Hindi
Proficient (C2)
C2
Timeline
Founder & Dance Educator
Simisang Naach
12.2024 - Current
Founder
Sugar and Spice by Simi
12.2024 - Current
Administrative Coordinator
NSW Police Force
04.2024 - 09.2024
Credit Controls Analyst
Westpac Institutional Bank
01.2023 - 04.2023
Analyst AML/CTF
Commonwealth Bank (CBA)
04.2021 - 12.2022
Lending Manager
St George
08.2020 - 11.2020
Credit Accounts Officer
ING Australia
10.2019 - 07.2020
Assistant Relationship Manager / Associate Business Banker
Westpac Banking Corporation
07.2016 - 09.2019
Workflow Coordinator / Support Lead
Westpac Banking Corporation
08.2012 - 06.2016
Customer Loan Representative
Westpac Banking Corporation
01.2011 - 07.2012
Diploma of Business Administration -
Sydney Institute of Business and Technology