Summary
Overview
Work History
Education
Skills
Certification
Achievements
Declaration
Work Availability
Timeline
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Smrity Mitra

Smrity Mitra

Total Experience - 18 Months
Alaknanda, Delhi

Summary

AIM

To work on a challenging profile which provides an opportunity to enhance my skills and knowledge, this could provide me an insight into new aspects so that it would be helpful for my career.

Overview

1
1
year of professional experience
6
6
years of post-secondary education
3
3
Certifications

Work History

Senior Customer Service Representative

FIS Global Solutions
Gurgaon
12.2021 - 06.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Participated in team-building activities to enhance working relationships.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency
    and productivity.
  • Proper follow-ups with the circle to resolve customer's grievance within the SLA.
  • Documented client progress through case notes and documentation.
  • Collaborated with senior management and business line management to identify
    and prioritize new concepts for improvement.
  • Partnered with managers to identify the gaps in team understanding.
  • Measured customer support success with clear metrics to attain quality target.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Coached team members in customer service techniques, providing feedback and
    encouragement toward reaching the performance goals.
  • Implemented new working processes which delivered continued improvements.

Education

Bachelor of Arts - English

Jesus And Mary Convent College
Delhi University
07.2017 - 11.2020

12th Standard, Commerce, CBSE Board

Holy Child Senior Secondary Convent School,
Sonipat, Haryana
04.2015 - 05.2016

Matriculation, CBSE Board

Holy Child Senior Secondary Convent School
Sonipat, Haryana
04.2013 - 05.2014

Skills

    MS Office

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Certification

Was awarded as best performer of the month in terms of performance, enabling GreenDot Bank in achieving its mission of helping people get more things done.

Achievements

  • Worked as the Creativity Head for the B.A prog. Department's Fest of the College in 2019 and 2020.
  • Worked in the Core Team of B.A prog. Department as the Creativity Head for the year 2018-19 and 2019-2022.
  • Was the 2nd best performer of B.A prog. Annual Fest 2019.
  • Was the best performer as a Campus Ambassador for Montage (College Fest) 2019.
  • Worked in the Creativity and Management team of NSO (National Sports Organization), a compulsory society of the college, as the core team member.
  • Did a paid internship with P&G as a Campus Ambassador.
  • Did a paid internship with Vivo as a Campus Ambassador, twice in 2018 and 2019.
  • Worked in the Marketing team of Leaders for Tomorrow Foundation (LFT )NGO.

Declaration

I hereby solemnly affirm that all the information mentioned in this document are true and correct to the best of my knowledge and understanding.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Was awarded as best performer of the month in terms of performance, enabling GreenDot Bank in achieving its mission of helping people get more things done.

11-2022

Senior Customer Service Representative

FIS Global Solutions
12.2021 - 06.2023

Bachelor of Arts - English

Jesus And Mary Convent College
07.2017 - 11.2020

12th Standard, Commerce, CBSE Board

Holy Child Senior Secondary Convent School,
04.2015 - 05.2016

Matriculation, CBSE Board

Holy Child Senior Secondary Convent School
04.2013 - 05.2014
Smrity MitraTotal Experience - 18 Months