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Smrity Sarkar
Hyderabad
Summary
Experienced Senior Operations Manager with 17 years in US mortgage operations and commercial lending. Skilled in supervising and developing high-performance teams across India, the Philippines, and the US. Focused on regulatory compliance, process optimization, and capacity planning to enhance service delivery and meet SLA and KPI targets. Led transitions that minimized disruption and implemented best practices to improve efficiency and reduce costs.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Senior Operations Manager
Wells Fargo
Hyderabad
03.2024 - Current
- Supervised and mentored operations managers, enhancing accountability and fostering a culture of continuous learning.
- Ensured accurate and timely processing of agent bank notices across client portfolios.
- Strengthened FDPA compliance and implemented risk controls, safeguarding operational integrity.
- Led automation initiatives that streamlined workflows, reduced cycle times, and minimized errors.
- Managed global capacity planning budgets supporting a 24-hour operating model.
- Collaborated with cross-functional teams to resolve issues and enable effective knowledge transfer during transitions.
- Prepared and reviewed process documents ensuring compliance with regulatory requirements and internal policies.
Operations Manager
Wells Fargo
Bangalore
10.2014 - 02.2024
- Supervised large servicing portfolios for FNMA and FHLMC, ensuring SLA/KPI adherence.
- Prevented ~$5,000 loss per loan through robust tracking framework.
- Spearheaded target operating model initiatives to enhance scalability and efficiency.
- Established centralized quality control processes, improving audit readiness.
- Delivered global transitions and training programs, ensuring minimal disruption.
- Collaborated with cross-functional teams to achieve strategic objectives.
Assistant Manager
Wells Fargo
Hyderabad
11.2010 - 10.2014
- Managed origination portfolios ensuring compliance and risk mitigation.
- Implemented quality control measures across origination lifecycle.
- Enhanced customer satisfaction by resolving inquiries promptly.
HR Operations Specialist
JPMorgan Chase
Mumbai
11.2007 - 04.2010
- Managed HR operations, focusing on onboarding and employee lifecycle management to improve employee experience.
- Managed employee onboarding processes and ensured compliance with company policies.
- Streamlined processes to improve efficiency and maintain compliance with HR policies.
- Coordinated talent acquisition efforts to attract qualified candidates for various roles.
- Implemented HRIS upgrades to streamline data management and improve user experience.
Payroll Associate
Aon Hewitt
Mumbai
02.2005 - 02.2007
- Process payroll submissions for employees accurately and efficiently.
- Streamlined payroll operations, enhancing compliance and accuracy.
- Resolved employee payroll issues, increasing employee satisfaction.
- Review timekeeping records to ensure compliance with company policies.
- Maintain employee payroll information in the HRIS system consistently.
Education
BBA - Finance
Mumbai University
MumbaiSkills
- Loan administration and portfolio management
- Regulatory compliance (FDPA, FNMA, FHLMC)
- Risk management
- Process optimization and automation
- Capacity planning and operational strategy
- Quality control and audit readiness
- Cross-functional collaboration
- Team leadership and mentorship
Certification
- Accredited Mortgage Banker
- Mortgage Banking Primer
Accomplishments
- Recognized with Wells Fargo Annual Conclave (WAC), Gold Coin & Excellence Awards.
- Prevented financial losses (~$5K per loan) via SLA and conveyance tracking controls.
- Successfully executed large-scale system migration with zero SLA impact.
- Delivered global transitions and training programs across India & Manila.
- Certified Domain Trainer, driving talent development and career growth.
Timeline
Senior Operations Manager
Wells Fargo
03.2024 - Current
Operations Manager
Wells Fargo
10.2014 - 02.2024
Assistant Manager
Wells Fargo
11.2010 - 10.2014
HR Operations Specialist
JPMorgan Chase
11.2007 - 04.2010
Payroll Associate
Aon Hewitt
02.2005 - 02.2007
BBA - Finance
Mumbai University