Overview
Work History
Timeline
Hi, I’m

Smruti Ranjan Kuanar

Bidar
Smruti Ranjan Kuanar

Overview

9
years of professional experience

Work History

Flipkart internet

Area Manager
08.2023 - Current

Job overview

  • Accountable for all Hub Operations under the span of control and seek intervention from superior as proper.
  • Achieving Cost per Shipment. Maintain the cost of operations as per budget.
  • Achieve Zero lost shipment, shrinkage within hub and enroute.
  • Proper planning and coordination with support team for recovery if any.
  • Achieve productivity of Van/Bike as per budget.
  • 00% Compliance of KPI.
  • Continuous Process Improvement and Adherence of Quality Standards at all times.
  • Ensuring Customers are delighted at all times.
  • Ensuring stock accuracy is kept at all Hub assigned to him.
  • Promptly and effectively manage customer escalations.
  • Ensuring employee engagement initiatives are implemented.
  • Ensure 100% ZTP (Zero Tolerance Policy).
  • Ensuring Area Deliverable are met duly reported.
  • Filling Gaps in employee head count within turnaround time.
  • Hub Performance reporting.
  • Ensure Profitable operations.
  • Ensure commercial and statutory compliances are met along with the support of teams.
  • Team Management, Training and Development of Hub teams.
  • Achieving Maximum Productivity of manpower.
  • Managing environmental bodies and statutory compliances.
  • Ensure Succession Planning at Hubs and implement special retention plan for HIPO talent.
  • Continuously improve in reducing Error rate in Operations Management.
  • Maintain high quality hygiene and safety for Facility & People.
  • Grievance Handling and Conducting Open House/meetings with Hub teams. Ensure low attrition rate.
  • Ensure availability of adequate and trained manpower as per plan.
  • Conduct Monthly Review Meeting (MRM) along with Hub In-charge and Support team.
  • Ensure that lost shipment cases are evaluated and escalated to the Area Manager by the Hub In-Charge at once.
  • Evaluate if the lost shipment cases qualify as insurance claim and that such claim are processed in coordination with Zonal Business Finance team.
  • Achieving ability use as per budget.
  • Correct inappropriate behavior of employees in the assigned Hub as per the Disciplinary Process.

Reliance Retails

Senior Manager-FC operation
07.2022 - 07.2023

Job overview

  • Driving creation of staffing plans, schedules, process tanning.
  • Taking proactive steps to ensure that best practices are shared across all the departments' shifts and among the network.
  • Working closely with Hr manager, financial manager and state head.
  • Ensure Availability of inventory of sku's at fc lavel and RCA for the shortfall.
  • Deep drive into the problem and conduct RCA to identify possible solution.
  • Arranging tanning and development program to continuous improvement and process adherence for the FC.
  • Monitoring space and tracking stock levels.
  • Checking stock level in inventory and prepare forecast to supplier on daily and monthly basis.
  • Managed team of 300 workers, Department manager, team lead, executives on a daily basis across warehouse in Bidar.
  • Working closely with Hub operation Bidar, Humnabad, narayankhed, zaherabad.
  • Work closely with all the warehouse operation and 3PL Vendor.
  • Managing primary & last mile Logistic.
  • Daily stock Audit.
  • Checking weekly basis RTV and RTO report.
  • Formulated Sop for GRN, RTV, RTO, DUMP etc.
  • Checking vendor payment and NDC every month.
  • Planning and controlling of usage and availability of warehouse and storage areas.
  • Weekly discuss with category and sales team regarding sales planning.
  • Following FIFO in inventory and keep hygiene in warehouse.
  • Monthly publishing performance report and give reward for best performance.

Meesho

Warehouse Manager
09.2021 - 07.2022

Job overview

  • Handled team of 30 workers, team lead, executives on a daily basis across warehouse in Belagaum, Hubbli and Dharward.
  • Work closely with all the warehouse operation and 3PL F&V vendors.
  • Handling mid-mile & Last mile Logistic.
  • Daily stock Audit.
  • Publishing daily basis RTV and RTO report.
  • Formulated Sop for GRN, RTV, RTO, DUMP etc.
  • Planning all loading and unloading activity with executive and team lead.
  • Checking vendor payment and NOC every month.
  • Daily LM cash Audit.
  • Planning and controlling of usage and availability of warehouse and storage areas.
  • Giving training to new associates and workers about product handling.
  • Giving training to the picker how to pick soft sku's and hard sku's with no handling damage.
  • Following FIFO in inventory and keep hygiene in warehouse.
  • Monthly publishing performance report and give reward for best performance.

Udaan

Assistant Warehouse Manager
09.2019 - 09.2021

Job overview

  • Managed a team of 400 workers, supervisors on a daily basis across warehouses in Bangalore.
  • Formulated SOP's for inward, outward, GRN, RTV, Liquidation etc.
  • Handle Orders in the Warehouse Management System.
  • Preparing PAN India Cod Reconciliation daily basis.
  • Planning and Controlling of all product and packing movements in close cooperation with bagging team, Operations Foreman, Inventory Controllers and Order Processors.
  • Consulting with shift operations foreman and team leader to ensure that all the shifts are planned and operated in the correct manner.
  • Daily preparations of handing out orders to the bagging team leader.
  • Planning and Controlling of Usage and availability of warehouse and storage areas.
  • Stock Control and reconciliation's in close collaboration with client and inventory controller.
  • Planning and checking all loading and unloading activities in co-ordinations with Operation foreman, Freight forwarding division and order processors.
  • Arranging internal transport requirements in coordination.
  • Checking Liquidation sale every day and its cash collection.
  • Checking vendor payment and vendor NOC every month.

Milk Basket Pvt Ltd

Assistant Manager - Last Mile Operation
04.2019 - 08.2019

Job overview

  • Handling last mile deliveries of growing E-commerce start-up, Leading team of over 300 people.
  • Leading a very large fleet of delivery executives (300+) across areas through a 40 tier team of Team Leads (TLs) and supervisors.
  • Ensuring great customer experience through managing an early morning supply chain with a multi hierarchy team executing thousands of shipments every morning without failures.
  • Ensuring minimum delivery errors i.e. Order not delivered, Partial deliveries, Spoiled/damages, Late deliveries by analysis of root cause & solution designing with respect to same.
  • Designing process to ensure smooth deliveries ensuring execution in minimum time through proper route/cluster mapping by marking proper route survey's.
  • Development of new vendors/finding and negotiating on market vendors.
  • Execute plans for ensuring availability of adequate fleet and/or building the fleet and infrastructure to meet the Supply demand.
  • Ensure prompt responses to queries /concerns raised by the TLs and Delivery Executives thereby clearing doubts/ apprehensions if any.
  • Explore opportunities for reducing the overall Cost Per Delivery.
  • Ensure compliance in hub operations and logistics in all areas.
  • Monitor the performance metrics of different reporting teams and take necessary actions to improve the same.

Grofers India Pvt Ltd

Senior Executive (Retail) Operations
10.2016 - 11.2018

Job overview

  • Part of the team that setup the operations in Bangalore. Worked Closely with the purchase team.
  • Retail Operations: Increased the assortment from 700 to 2300 SKU's within a period of 3 months in the Groceries vertical.
  • Warehouse Operations: Managed a team of 200 workers, supervisors on a daily basis across warehouses in Bangalore.
  • Formulated SOP's for inward, outward, GRN, RTV, Liquidation etc.
  • Able to improve fill rate from 95% to 99.2% for order processing.
  • Able to bring down customer complaints from 5% to below 2%.
  • Reports and Demand Forecasting: Entitled with the ownership of Grofers' PAN India sales and inventory reports on a daily basis.
  • Identified trends and patterns by analyzing the sales and inventory reports and implemented action plans.
  • Resolving the queries for the Stuck Orders / Incomplete Orders / RF (Radio Frequency).
  • Handle Orders in the Warehouse Management System.
  • Coordinating with Panel Operator and production unit in the result / status of the product.
  • Planning and Controlling of all product and packing movements in close cooperation with bagging team, Operations Foreman, Inventory Controllers and Order Processors.
  • Consulting with shift operations foreman and team leader to ensure that all the shifts are planned and operated in the correct manner.
  • Daily preparations of handing out productions orders to the bagging team leader.
  • Planning and Controlling of Usage and availability of warehouse and storage areas.
  • Stock Control and reconciliation's in close collaboration with client and inventory controller.
  • Planning and checking all loading and unloading activities in co-ordinations with Operation foreman, Freight forwarding division and order processors.
  • Arranging internal transport requirements in coordination.
  • Investigating customer complaints about all the matters.
  • Monthly preparation of reports for productions and dispatch activities.
  • Daily report generation of production monitoring, Silos updates, Stock Inventory and reports.

Timeline

Area Manager
Flipkart internet
08.2023 - Current
Senior Manager-FC operation
Reliance Retails
07.2022 - 07.2023
Warehouse Manager
Meesho
09.2021 - 07.2022
Assistant Warehouse Manager
Udaan
09.2019 - 09.2021
Assistant Manager - Last Mile Operation
Milk Basket Pvt Ltd
04.2019 - 08.2019
Senior Executive (Retail) Operations
Grofers India Pvt Ltd
10.2016 - 11.2018

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Smruti Ranjan Kuanar