Smruti Ranjan Pradhan

magicpin is India's leading savings app, dedicated to revolutionizing hyperlocal discovery. With over 1.5 lakh merchant partners and a user base exceeding 5 million across multiple cities, our platform offers unparalleled scale and convenience.

Here's how magicpin works: Users can pin a location on the map to explore the vibrant pulse of their neighborhood. From trendy cafes and restaurants to fashion boutiques, spas, and health clubs, our platform provides insights into the coolest hangout spots. Users can browse through user-generated content, including pictures, videos, and reviews, to discover interesting places and people, earning cashback and rewards for their visits – even at local grocery stores and pharmacies.

magicpin drives discovery that fuels business growth for local retailers across various categories, such as restaurants, fashion, beauty, groceries, spas, and gyms. Users earn magicPoints for their spending, which can be redeemed for more services and experiences at magicpin partner merchants or used to order from home. The best part? magicPoints can be earned at all stores in a city, regardless of the payment method.

Our community of "magicians" serves as ambassadors, sharing their experiences through picture stories that inspire others. For retailers and brands, magicpin is the ultimate platform to engage with local customers, highlight their uniqueness, reward loyalty, run promotions, and drive business growth.

At magicpin, we take pride in our offline marketing initiatives, helping retailers across India boost their visibility and attract new customers. Currently available in multiple cities and rapidly expanding, we're on a mission to redefine local discovery.

Job Responsibilities:

· Coordinate team activities, providing support and guidance to team members.

· Monitor performance metrics and lead the team to achieve key performance indicators (KPIs) while delivering exceptional customer service.

· Evaluate customer feedback and devise strategies to enhance customer satisfaction.

· Document and uphold standard operating procedures.

· Oversee and allocate email correspondence.

· Address customer queries via email, as well as other communication channels like live chat and social media.

· Foster a culture of transparent communication and continuous improvement.

· Recognize and encourage efforts toward improvement.

· Provide comprehensive induction and ongoing training for team members.

Spearheaded the online brand Zappfresh, specializing in fresh meat and ready-to-cook/eat products

· Ensured all products delivered to consumers were of the highest freshness standards

· Led efforts to provide healthy and hassle-free meat products to customers

· Elevated the fresh meat experience for consumers in India

· Managed accurate daily, weekly, and monthly reports

· Responded promptly to incoming live chats, emails, and telephone calls regarding orders and inquiries

· Resolved issues raised on social media platforms

· Prioritized customer satisfaction by addressing customer orders and entry-level customer service issues

· Founded Healthkart.com (Aquamarine HealthCare Pvt. Ltd.) in March 2011, with a focus on providing simple and effective health solutions

· Expanded Healthkart to offer India's largest range of genuine health products across categories and major brands

· Sourced top health & wellness products globally, making them accessible to Indian consumers through online shopping

· Established partnerships directly with brands and authorized channels to maintain quality control and deliver authentic products

· Led the integration of technology, design, and customer care to elevate the health and wellness industry in India

· Managed customer returns and inquiries, providing expert guidance on products, health concerns, and online ordering

· Supervised team members, offering direction,

support, and feedback to enhance operational efficiency

· Coordinated with vendors to ensure seamless workflow and timely resolution of customer issues

· Spearheaded operations at Yebhi.com, the leading online fashion retailer in South Asia, also known as Bigshoebazaar.com (BSB)

· Implemented strategies to provide optimal discounts, expedited shipping, and a diverse range of products for customers

· Facilitated brand partnerships to expand market reach and enhance customer experience

· Established direct sourcing practices to ensure products are authorized by brands

· Managed warehousing operations to streamline order fulfillment and achieve industry-leading shipping speeds

· Oversaw customer returns process and resolved escalations promptly

· Collaborated with vendors to maintain operational efficiency

· Set and motivate team to achieve performance goals

· Conducted training sessions to educate new team members on processes and procedures

· Managed the outbound process, including the verification of online customer orders.

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Founded in 2006, Reno Vision Automation Services Pvt. Ltd. is a group company of OA CompuServe Group, which was established in 1990 under the leadership of Mr. R.K. Malhotra with 18 years of experience in the industry.

· Served as a key service partner for India’s largest IT giant, Wipro InfoTech Limited, providing support for PCs, servers, and peripherals.

· Managed a workforce of approximately 500 technical professionals, ensuring efficient and effective service delivery.

· Headquartered in New Delhi, with branch offices in Kolkata, Jamshedpur, Bhubaneswar, and Patna, we are expanding our reach and capabilities.

· Initiated and oversaw Wipro Franchise Operations, focusing on providing top-tier IT solutions and services, striving for total customer satisfaction, and surpassing client expectations.