Smruti Ranjan Pradhan

Magicpin is India's leading savings app, dedicated to revolutionizing hyperlocal discovery. With over 1.5 lakh merchant partners and a user base exceeding 5 million across multiple cities, our platform offers unparalleled scale and convenience.

Job Responsibilities:

• · Coordinate team activities, providing support and guidance to team members.
• · Monitor performance metrics and lead the team to achieve key performance indicators (KPIs) while delivering exceptional customer service.
• · Evaluate customer feedback and devise strategies to enhance customer satisfaction.
• · Address customer queries via email, as well as other communication channels like live chat and social media.
• · Foster a culture of transparent communication and continuous improvement.
• · Recognize and encourage efforts toward improvement.
• · Provide comprehensive induction and ongoing training for team members.
• Created detailed reports on team activities as requested by management.

We are an online brand focusing on fresh meat and ready-to-cook/eat products. Our basic aim is to ensure that all the produce reaching the end consumer is fresh. Zappfresh is a fresh meat brand and we ensure healthy meaty goodness to you, without any hassles whatsoever. Our mission is to keep raising the bar of the fresh meat experience for consumers in India.

Job Responsibilities

• · Ensured all products delivered to consumers were of the highest freshness standards.
• · Managed accurate daily, weekly, and monthly reports
• · Responded promptly to incoming live chats, emails, and telephone calls regarding orders and inquiries.
• · Resolved issues raised on social media platforms.
• · Prioritized customer satisfaction by addressing customer orders and entry-level customer service issues.

We're a young start-up of around 400 people that work for your needs in fitness and well-being. We deliver everything from genuine protein supplements to vitamins smoothly at honest prices.

Job Responsibilities

• · Managed customer returns and inquiries, providing expert guidance on products, health concerns, and online ordering.
• · Supervised team members, offering direction.
• Support, and feedback to enhance operational efficiency.
• · Coordinated with vendors to ensure seamless workflow and timely resolution of customer issues.

Yebhi.com, the leading online fashion retailer in South Asia, also known as Bigshoebazaar.com (BSB).

Job Responsibilities

• · Managed warehousing operations to streamline order fulfillment and achieve industry-leading shipping speeds.
• · Oversaw customer returns process and resolved escalations promptly.
• · Collaborated with vendors to maintain operational efficiency.
• · Set and motivate team to achieve performance goals.
• · Conducted training sessions to educate new team members on processes and procedures.
• · Managed the outbound process, including the verification of online customer orders.

Founded in 2006, Reno Vision Automation Services Pvt. Ltd. is a group company of OA CompuServe Group, which was established in 1990 under the leadership of Mr. R.K. Malhotra with 18 years of experience in the industry. Served as a key service partner for India’s largest IT giant, Wipro InfoTech Limited, providing support for PCs, servers, and peripherals.

Job Responsibilities

• Organized and facilitated regular meetings with senior management teams.
• Established relationships with key partners and vendors to ensure successful project outcomes.
• Provided guidance on operational policies and procedures to ensure compliance with regulatory requirements.