Operation Manager
BAJAJ FINANCE
BHUBANEWAR
08.2025 - Current
- Analyzed operational workflows to identify gaps and support process optimization across lending operations.
- Used MS Excel (VLOOKUP/XLOOKUP, Pivot Tables, formulas, and data validation) to prepare MIS reports, track performance metrics, and analyze operational data.
- Handled loan disbursement operations, ensuring the accuracy of documentation, system entries, and adherence to internal policies and regulatory guidelines.
- Coordinated with credit, risk, and finance teams to ensure smooth and timely loan disbursement.
- Interacted with clients and internal stakeholders to resolve queries related to loan processing, disbursement status, and documentation requirements.
- Managed operational escalations by conducting root-cause analysis, and implementing corrective actions.
- Supported compliance checks and audit requirements to minimize operational risk.
- Assisted in automation and system enhancement initiatives to reduce manual errors and improve productivity.
- Maintained and updated standard operating procedures (SOPs) and operational documentation to ensure process consistency.
- Contributed to improving customer experience by ensuring accurate, timely service delivery, and effective communication.