Summary
Overview
Work History
Education
Skills
Timeline
Generic

SMS SARAVANAN

Chennai

Summary

Results-driven WalkMe Product Specialist with 15 years of experience in deploying, customizing, and optimizing WalkMe solutions to accelerate digital adoption and enhance user engagement. Proven track record of collaborating with cross-functional teams to design intuitive onboarding flows, in-app guidance, and analytics dashboards that increase user retention and reduce support costs.

Overview

15
15
years of professional experience

Work History

System Specialist II

Novo Nordisk GSC
08.2021 - Current
  • Gathering the concerned requirements in details from all business heads and convert the same as requirement in Devops for me to develop the build. Prepare it as PPT and get sign off before building assets in WalkMe.
  • Analyze the requirements and check for the feasibility on how it can be built and used. Act as a consultant to give new builds which can be useful to employees as well as for the business.
  • Do the unit level testing and system integrated testing using various scenarios. Update the test results in Devops and work with concerned business and test leads for approvals to move to production.
  • Present insights data to the concerned business leads on a Quarterly basis and generate ideas for the improvement of the created assets. Check for usage and archival based on need.
  • Worked on Success Factors and Coupa. Translations uploaded in 10 different languages. Maintenance of given assets and check for any errors and rectification of the same if assets are not working as expected.
  • Worked and understood concepts from UX/ UI team. Prepared and successfully executed the IT risk assessment for WalkMe by gathering information and testing it with the help of GIS team.

Specialist

Standard Chartered GBS
12.2019 - 07.2021
  • Business Analyst – Gathering the concerned requirements in details from all business heads and convert the same as requirement in Jira for the builders to develop the build. Act as bridge between developers and business and resolve queries from both builders and business heads
  • Developer – Analyse the requirements and check for the feasibility on how it can be built and used. Act as a consultant to give new builds which can be useful to employees as well as for the business.
  • Tester – Do the unit level testing and system integrated testing using various scenarios. Update the test results in Jira and work with concerned business and test leads for approvals to move to production.
  • Do present the insights data to the concerned business leads on a monthly basis and generate ideas for the improvement of the created assets. Check for usage and archival based on need.
  • Worked on Success Factors, Taleo, Peoplesoft, LXP and Service Now for creation of various WalkMe assets as well as trouble shoot in terms of support role.

Senior Analyst

KPMG Global Services
08.2014 - 11.2019
  • Involved in testing, training and support of Performance Management Goals Management modules in SAP HCM and Success Factors.
  • Well versed with training and support for Avature and doing the required changes in Avature.
  • Creating and Presenting flow charts for various modules in SAP HCM through MS Visio.
  • Raising tickets in Service now and Salesforce and work towards resolving the same.
  • Auditing the data randomly and checking for any discrepancies and co ordinating data cleansing with the concerned HR admins of respective countries.
  • Creating and publishing smart walk thrus, Smart tips and Launchers in WalkMe Software.
  • Performing changes in the Walkme editor and ensure all content creation and changes work as desired. Well experienced in finding the correct jQuery.
  • Single point of contact between walkme support team and KPMG. Processing access request to editor and Walkme university.
  • Testing, Training and support for ATS Kenexa Brassring for all countries
  • Success Factors Performance and Goals Management Certified and Walkme Builder Certified

HR Executive

Narayana Health
11.2012 - 08.2014
  • Involved in the setting up of SMART KRAs for all management employees. Following up with the units as regards to the new employees to set their KRAs.
  • Preparing the monthly MIS after finalization of payroll process. Calculating of attrition by means of new joiners and resigned for the current month.
  • Prepare MIS based on the revenue for each unit and the employee cost as a percentage of revenue. Preparing the PPT for board meeting as well as for monthly MIS.
  • Attrition data according to various department categories unit wise. The reasons for attrition and the steps taken to reduce attrition in various units.
  • Involved in testing, training and support of Leave, Time, PMS, Training and Payroll modules of SAP HCM.
  • Role included testing of the functionality in development and quality servers and giving confirmation for go ahead in production server.
  • Uploading of new joiners every week along with another team mate and collating the master data management in SAP.

HR Executive

Amicorp
11.2011 - 09.2012
  • Well versed in all modules of Adrenalin (Polaris software HR tool) – Leave, Time, Attendance
  • Recruitment, Training, PMS, Travel and Report Modules.
  • Single point of contact as regards to contacting the support team and getting all issues solved within the required point of time.
  • Involved in recruitment of Freshers and experienced which include LLB, CA, B Com and MBA. Conducting first round of interview.
  • Developed the idea of one mail wherein employees can refer known people and allotted on ticket basis system.

HR Executive

Fortis Hospitals
08.2010 - 10.2011
  • Involved in the Testing, training and support for leave, time, travel, PMS, learning and Recruitment module.
  • Creating the monthly score card for all business units and sending the same to Head HR.
  • Collating the unit data for all locations and send the same as regards to attrition, employee engagement, training and budget cost.
  • Support in the yearly preparation of KRA for all Management level employees and uploading the same in HRIS.
  • Support the units in resolving queries related to HRIS software and raising ticket for the same with Support team.

Education

Post Graduate Program in Management - HR and Operations

Ramaiah Institute of Management Studies
01.2010

Bachelor Of Engineering - Mechanical

Arulmigu Kalasalingam College of Engineering
01.2006

Skills

WalkMe

Avature

Requirement Gatherting

Stakeholder Management

System analysis

Insights Presentation

Timeline

System Specialist II

Novo Nordisk GSC
08.2021 - Current

Specialist

Standard Chartered GBS
12.2019 - 07.2021

Senior Analyst

KPMG Global Services
08.2014 - 11.2019

HR Executive

Narayana Health
11.2012 - 08.2014

HR Executive

Amicorp
11.2011 - 09.2012

HR Executive

Fortis Hospitals
08.2010 - 10.2011

Bachelor Of Engineering - Mechanical

Arulmigu Kalasalingam College of Engineering

Post Graduate Program in Management - HR and Operations

Ramaiah Institute of Management Studies

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SMS SARAVANAN