Vaibhav Karnik
Pune
Summary
Strategic IT Technical Project Manager and Senior Scrum Master with over 13 years of experience in leading Agile transformations and enterprise migrations. Expertise in managing global, cross-functional teams in Fintech, Telecom, Cybersecurity, and Energy Services. Skilled in SDLC delivery, Product Management, Multi-Cloud DevOps, and Generative AI. Focused on aligning technical execution with business strategy, optimising CI/CD pipelines, and advancing a data-driven Agile culture.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Asst Manager | Senior Scrum Master
Teleperformance (TP)
Pune
07.2023 - 12.2025
- Led Scrum ceremonies to drive ServiceNow development, module enhancements, and enterprise integrations.
- Maintained Sprint Backlog visibility and accurate Burndown/Burnup charts, enhancing operational transparency.
- Removed complex blockers and protected teams from scope creep during critical release periods.
- Mentored Product Owner in advanced backlog refinement, maximizing ROI for ServiceNow ecosystems.
- Integrated Agentic AI and LLM capabilities into ServiceNow workflows, reducing manual tasks by 45% and boosting automation.
- Accelerated autonomous task execution timelines by 3 weeks through AI-driven process automation.
- Implemented hybrid Scrum-Kanban for global integration projects, achieving a 98% Say/Do ratio and on-time delivery.
- Designed KPI dashboards to monitor delivery health, increasing project transparency.
- Managed CI/CD pipelines and coordinated cloud adoption workflows across AWS, Azure, and GCP, increasing scalability and resilience by 40%.
- Directed hyper care support post-deployment, enhancing system stability and user satisfaction by 30%.
- Developed real-time observability dashboards in ServiceNow, enabling executive monitoring of bot performance and facilitating risk mitigation.
- Improved incident resolution speed by 50% through continuous operational metrics monitoring.
- Oversaw the full product delivery lifecycle from ideation to hyper care support.
- Acted as liaison between Product Management and Engineering to ensure project alignment and delivery.
- Coordinated incident response efforts for critical issues, minimising impact on business operations.
- Spearheaded the adoption of serverless architectures, reducing infrastructure overhead and focusing on code quality.
- Conducted cost-benefit analyses for cloud services, advising on optimisation strategies to reduce expenses while maintaining performance.
- Diagnosed errors, failures and bottlenecks using software tools.
- Managed cloud storage solutions, implementing data lifecycle policies to comply with regulatory requirements.
- Led training sessions on cloud technologies and best practices, enhancing team knowledge and capabilities.
- Documented technical procedures and infrastructure configurations, maintaining a comprehensive knowledge base for the IT department.
- Recommended network improvements based on thorough assessments.
- Developed disaster recovery and business continuity plans, minimising downtime and data loss during unforeseen events.
- Architected multi-region deployments to enhance global application performance and user experience.
- Implemented appropriate network authentication processes, using single-factor, two-factor and multi-factor technologies.
- Ensured security best practices were implemented and adhered to, maintaining high-performing security frameworks.
- Carried out regular performance checks and audits, ensuring storage and archiving procedures were functioning correctly.
- Performed threat analysis and risk assessment activity to recognise real-time security concerns.
- Designed and implemented secure network infrastructure to safeguard against cyber threats and vulnerabilities.
- Partnered with security team to identify and validate requirements governing database and networking activities.
- Led training sessions for staff on cybersecurity best practices, significantly reducing risk of human error.
- Documented all security incidents and investigations thoroughly, providing valuable insights for future prevention.
- Used Splunk to connect events and logs for improved security data analysis.
- Oversaw penetration testing projects to evaluate the effectiveness of security measures and identify improvement areas.
- Implemented encryption protocols for sensitive data transmission, significantly improving data privacy.
- Monitored AWS and cloud platform security, ensuring appropriate encryption for optimised data protection.
- Coordinated with external security consultants to conduct penetration testing and vulnerability assessments.
- Built and secured scalable network systems, managing closely to evolve performance and ensure ongoing asset protection.
ITPM | Senior Scrum Master
Disys
Pune
08.2022 - 12.2022
- Facilitated Scrum ceremonies for a high-visibility Fraud and Loss Module, fostering a high-performance delivery culture.
- Collaborated with Product Owner to enforce a Definition of Done meeting strict financial regulatory standards.
- Facilitated conflict resolution and fostered psychological safety, enhancing team collaboration in a fast-paced environment.
- Directed technical program delivery in Banking Fraud & Loss, managing a $2.5M portfolio and optimizing ROI.
- Led adoption of AI, Generative AI, and Agentic AI for anomaly detection, improving fraud prevention by 19% via API integrations and automation.
- Implemented SAFe Agile frameworks with Rally to synchronize global Agile teams, increasing program predictability by 33%.
- Transitioned to automated CI/CD pipelines and QA automation, reducing release cycle time by 50% and improving deployment efficiency.
- Ensured Agile delivery for fintech banking applications, maintaining compliance with regulatory and security standards.
- Removed tactical blockers for development teams, enabling high-quality technical execution.
- Monitored sprint health with Burndown and Burnup charts, providing real-time progress visibility to stakeholders.
- Participated in cybersecurity forums and workshops, sharing knowledge and learning from industry experts to improve organisational security posture.
- Investigated potential cyber security incidents, suspected attacks and broader security incident management.
- Implemented two-factor authentication across critical systems, greatly enhancing account security and reducing unauthorised access risks.
- Coordinated cyber security risk assessments and managed risk remediation activities, strengthening overall security posture at system and enterprise levels.
- Designed and executed penetration tests to evaluate the effectiveness of security measures and identify exploitable weaknesses.
- Managed incident response activities, including investigation and remediation of security breaches, minimising impact on business operations.
- Reviewed and updated disaster recovery plans, ensuring preparedness and continuity of operations during cyber incidents.
- Authored and reviewed cyber security policies, standards and procedures to implement new innovations and regulatory compliance requirements.
- Coordinated with legal teams to understand implications of cybersecurity incidents and guide organisational response strategies.
- Conducted audits on networks and security systems to identify potential vulnerabilities.
- Managed security aspects of software development projects, integrating secure coding practices to mitigate vulnerabilities.
- Identified and documented business risks and risk mitigation plans, collaborating with internal teams on implementation.
Project Lead | Scrum Master
Harman
Pune
12.2020 - 08.2022
- Led steering committee meetings with VP-level stakeholders, achieving 95% alignment between technical debt reduction and product roadmap priorities.
- Streamlined workflows and acted as proxy Product Owner and Release Manager, delivering a multi-feature ecosystem and increasing user engagement by 60% via Azure DevOps feedback loops.
- Coordinated API and enterprise application integrations into a centralized portal using SAFe and Scrum, reducing deployment errors by 22%.
- Managed legacy-to-SAP migration roadmaps with Agile frameworks, accelerating data transitions by 15% and ensuring 100% data accuracy.
- Facilitated SDLC using Scrum for finance, travel, and workplace applications, enabling transition from Hypercare to continuous enhancement.
- Implemented Scrum and Kanban across teams, enhancing Agile adoption and productivity.
- Embedded Scrum values (commitment, focus, openness, respect, courage) into team operations to foster a collaborative culture.
- Refined business requirements into actionable user stories with clear acceptance criteria, enhancing clarity and prioritisation of the backlog.
- Protected development teams from disruptions during high-stakes energy sector deployments.
- Facilitated conflict resolution during sprint planning to ensure realistic commitments and sustainable velocity.
- Established a Scrum Master Community of Practice to share best practices and standardize Agile metrics.
Scrum Master
Symantec
Pune
10.2017 - 06.2020
- Guided 3 junior Scrum Masters and 15+ developers, increasing Agile Maturity Score by 45% in 12 months through standardized DoD protocols.
- Mentored teams on Scrum Guide and enforced Definition of Done for cybersecurity code increments.
- Facilitated Agile ceremonies with Product Owners, Business Analysts, and QA to eliminate bottlenecks and enhance sprint predictability by 34%.
- Implemented Scrum for Risk-Based Authentication protocols, ensuring artifact visibility for cross-functional teams.
- Established Agile teams using Jira and Confluence, supporting acquisition programs and reducing integration lead time by 30%.
- Transformed a global team into a high-velocity, self-managing unit by fostering autonomy and decentralized decision-making.
- Conducted data-driven retrospectives using Cycle Time and Throughput metrics to enhance continuous Agile process improvement.
- Optimised QA and UAT processes for Oracle Order Management, increasing subscription throughput by 20%.
- Streamlined order processing workflows, reducing processing time by 27% and improving efficiency.
- Resolved infrastructure and compliance impediments, ensuring zero downtime during critical releases.
Scrum Master
ProUnlimited
Pune
02.2017 - 10.2017
- Established and coached Agile teams, reducing workflow bottlenecks by 31%.
- Moderated daily scrums, transforming retrospectives into actionable, data-driven experiments that improved team insights.
- Implemented sprint metrics including velocity, burndown charts, and capacity planning to optimise backlog management.
- Managed data migration projects from legacy to cloud platforms, achieving seamless transitions using Agile methodologies.
PMO Analyst
Wipro
Pune
06.2015 - 02.2017
- Led PMO transition from Waterfall to iterative planning, increasing release predictability by 25% and reducing project slippage by 15%.
- Monitored burn rates for a $5M+ portfolio, ensuring 98% budget adherence and mitigating risks to prevent $200K in delays.
- Oversaw portfolio governance, ensuring accurate financial tracking and effective resource utilisation for strategic decision-making.
- Conducted critical path analysis and managed complex project schedules.
- Collaborated with global teams to execute telecom infrastructure migrations, ensuring 100% on-time delivery.
- Directed global network license migrations across 20+ locations, achieving zero downtime and 99.9% success rate.
- Optimised resource coordination and managed team capacity to enhance delivery for large-scale digital telecom projects.
- Improved SLA compliance to over 99% by streamlining ITSM processes and proactive workflow management.
- Designed and implemented ITSM decision tree workflows, increasing incident, change, and service request efficiency by 25%.
- Developed standardized ITSM tool integration workflows, reducing bottlenecks by 35% and improving hand-off efficiency by 40%.
- Conducted post-migration retrospectives to identify inefficiencies and update governance, reducing migration cycle times by 20%.
PMO Coordinator
Infosys
Pune
01.2011 - 01.2014
- Monitored burn rates and financial health for a $5M+ portfolio, maintaining 98% budget adherence and resolving 40+ dependencies to prevent $200K in delays.
- Synchronized cross-functional schedules and consolidated status updates, ensuring alignment across major networking accounts.
- Coordinated global network license migrations, ensuring zero downtime and 96% stakeholder satisfaction.
- Designed and implemented project plans for network license order management, achieving transitions with less than 5% downtime.
- Led digital engineering resource migrations, improving global delivery efficiency by 15% and client satisfaction by 20%.
- Facilitated Agile meetings among Network Engineers, QA, and DevOps, improving collaboration through centralized Confluence knowledge bases.
- Directed project documentation and maintained governance artifacts for multi-million-dollar infrastructure deployments.
- Led post-migration retrospectives to identify inefficiencies, embedding continuous improvement and reducing migration cycle times by 20%.
- Supported digital engineering resource migration and managed customer data access, optimising workforce allocation and minimising turnaround times.
Education
MBA - Information Technology
University of Pune
01-2016
BE - Computer Science
University of Mumbai
01-2010
Skills
- Agile
- Scrum
- Scaled Agile Framework (SAFe)
- Kanban
- Lean
- Project Management Tools
- Jira
- Confluence
- Azure DevOps
- Artificial Intelligence
- Automation
- GenAI
- AgenticAI
- RPA
- Cloud
- AWS
- Azure
- GCP
- Containerisation
- Kubernetes
- Helm
- DevOps
- Automation Tools
- Jenkins
- CircleCI
- GitHub
- Ansible
- Terraform
- Argo
- Monitoring
- Observability
- SonarQube
- Dynatrace
- Grafana
- Prometheus
- Kibana
- Elastic Search
- Trivy
- Let's Encrypt
- Programming
- Scripting
- Python
- Shell/Bash
- PowerShell
- Visual Studio
- Colab
- Mobaxterm
- Putty
- Postman
- API
- MongoDB
- MySQL
- Redis
- Kafka
- Nginx
- Java
- HTML
- JavaScript
- PL/SQL
- Data Analytics
- Visualization
- PowerBI
- Tableau
- MS Excel
- Scaled Agile Framework (SAFe)
- Scrum
- Kanban
- Lean
Certification
- PGP Cloud Computing, Great Learning, 2026-12-01
- PGP Multi Cloud Architecture & DevOps, HeroVired, 2026-12-01
- Certified SAFe 6 Scrum Master (SSM), Scaled Agile, 2025-12-01
- Certified SAFe 5 Agilist, Scaled Agile, 2024-12-01
- Certified ScrumMaster (CSM), Scrum Alliance, 2024-12-01
Websites, Portfolios and Profiles
https://www.linkedin.com/in/smvaibhavkarnik
Interests
Agile Community Contribution Professional Mentoring Public Speaking Competitive Team Sports Volunteer Coordination Corporate CSR Initiatives
Timeline
Asst Manager | Senior Scrum Master
Teleperformance (TP)
07.2023 - 12.2025
ITPM | Senior Scrum Master
Disys
08.2022 - 12.2022
Project Lead | Scrum Master
Harman
12.2020 - 08.2022
Scrum Master
Symantec
10.2017 - 06.2020
Scrum Master
ProUnlimited
02.2017 - 10.2017
PMO Analyst
Wipro
06.2015 - 02.2017
PMO Coordinator
Infosys
01.2011 - 01.2014
MBA - Information Technology
University of Pune
BE - Computer Science
University of Mumbai