Smyrna Bolledu
Sharjah
Summary
Looking forward to work either as part of a team or independently, since achievement is my prime objective. I trust I can adapt to any different environment instantly whichever industry is concerned.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
TECH MAHINDRA
Hyderabad
12.2023 - 08.2024
- Developed positive relationships with customers through friendly interactions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Conducted regular follow-up calls with customers after resolving their issues.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved customer complaints promptly and efficiently.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered inbound calls to facilitate customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Observer Intern
NMC Royal Hospital Sharjah (Sharjah UAE: Onsite)
Sharjah
06.2023 - 08.2023
- I did an internship in NMC Royal Hospital Sharjah, as a observer in Multiple Departments such as GSC( guest service center), Quality Department, Marketing Department, RCM Department.
Education
Bachelor of Commerce - Accounting And Business Management
Sri Chaitanya Techno School
Hyderabad07-2022
Skills
- Complaint resolution
- Call Management
- Account updating
- Complaint Handling
- Call Center Operations
- Multi-Task Management
- Inbound and Outbound Calling
Affiliations
- Painting
- Pencil Sketching
- DIY
- Organizing
Accomplishments
- Painting Selected for College Magazine.
Languages
Telugu
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Certification
Bloodstream infectionseditOneTheme
WORLD HEALTH ORGANISATION
OpenWHO.org
Valid from Jul '23. Does not expire.
SOCIAL LISTENING AND COMMUNITY FEEDBACKeditOneTheme
WORLD HEALTH ORGANISATION
OpenWHO.org
Valid from Jul '23. Does not expire.
Health care associated infection surveillanceeditOneTheme
WHO HEALTH ORGANISATION
OpenWHO.org
Valid from Jul '23. Does not expire. WHO Certification for participating in the course
LEARNING FROM EXCELLENCE
Presentation
Add links to your online presentations (e.g. Slide-share presentation links etc.)
LEARNING FROM EXCELLENCEeditOneTheme
https://www.canva.com/design/DAFrregSdI0/P0YOOkoRq_21vNSe94vAlQ/edit?utm_content=DAFrregSdI0&utm_campaign=designshare&utm_medium=link2&utm_source=sharebutton
The above mentioned presentation is on Learning from excellence which means these Days learning from mistakes are common but learning from others excellence is unique and important. with this information we can learn from others, a new thing which we are not aware of and to see things from different perspective and motivate each other at work place, this will build an health relationship among the employees and shows more activeness towards the work they do for the company developments.
Timeline
Customer Service Representative
TECH MAHINDRA
12.2023 - 08.2024
Observer Intern
NMC Royal Hospital Sharjah (Sharjah UAE: Onsite)
06.2023 - 08.2023
Bachelor of Commerce - Accounting And Business Management
Sri Chaitanya Techno School
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