Smyttan Philiph
Bengaluru
Summary
Professionally seasoned in managing client relationships with a knack for fostering long-term customer loyalty. Demonstrated ability to understand and resolve complex issues, resulting in increased customer satisfaction. Skilled at building strong team environments and developing open communications across organizational levels. Notable impact on improving customer experience by streamlining operations and enhancing service quality.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Client Relationship Manager
ANJANADRI VENTURE
Bengaluru
01.2025 - Current
- Managed client communications to enhance relationship satisfaction and retention.
- Developed tailored solutions to meet diverse client needs and preferences.
- Collaborated with internal teams to ensure seamless service delivery for clients.
- Conducted regular check-ins with clients to gather feedback and address concerns.
- Facilitated training sessions for new team members on client management practices.
- Prepared reports on client interactions to identify trends and opportunities for improvement.
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Received, responded to and resolved customer issues or complaints quickly, resulting in increased client satisfaction.
- Participated in training sessions with staff members on topics related to client relationship management.
- Built customer confidence by actively listening to needs and concerns and providing appropriate solutions.
Associate Portfolio Manager
SQUARE YARDS
07.2024 - 12.2024
- Company Overview: Square Yards is India's largest integrated real estate marketplace, with category leadership presence across multiple touchpoints of consumer home buying and ownership journey
- Square Yards is India's largest integrated real estate marketplace, with category leadership presence across multiple touchpoints of consumer home buying and ownership journey
- Conducted market research to identify emerging trends and opportunities.
- Developed strategic investment plans aligned with client objectives.
- Analyzed property data to assess potential risks and rewards.
- Reviewed existing portfolios regularly to ensure they remain aligned with clients' needs.
Client Relationship Manager
ANJANADRI VENTURE
BANGALORE
07.2023 - 07.2024
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Provided timely responses to customer inquiries, requests, and complaints.
BUSINESS DEVELOPMENT ASSOCIATE (BDA)
WIZKLUB LEARNING
Bengaluru
02.2023 - 06.2023
- Company Overview: WizKlub is an Innovation platform designed for kids to learn advanced programming skills and machine learning
- Consistent Legend securing key clients
- Highest incentive earner
- WizKlub is an Innovation platform designed for kids to learn advanced programming skills and machine learning
Education
Bachelors - Human Resource Development
university of Mangalore Feild Marshal K.M Cariappa college
Madikeri01.2021
EBAC COMMERCE - COMPUTER SCIENCE
ST Micheals pu college
01.2016
Skills
- Negotiation
- Team handling
- Excel
- CRM
- SAP S4 Hana
- Problem solving
- Communication
- Adaptability
- Product support
- Mentored
- Power BI
- Power BI dashboard
Certification
- SAP S4HANA (MM), 07/01/21, 01/31/22
- Power BI, 12/01/24,
- Power BI certified dashboard creator
- Chat GPT and AI in Microsoft Excel
Projects
Project on training and development in Bharathi association, Hassan, 03/01/20, 06/30/20 Study on employee absenteeism researched in Club Mahindra Holidays and Resorts, Madikeri, 06/01/21, 09/30/21, Best project of the academic year
Hobbies and Interests
- Reading books
- Basketball
- Cooking
- Travelling
Languages
- English, Full Professional Proficiency
- Kannada, Full Professional Proficiency
- Hindi, Full Professional Proficiency
- Malayalam, Full Professional Proficiency
- Tamil, Full Professional Proficiency
Languages
English
Proficient
C2
Timeline
Client Relationship Manager
ANJANADRI VENTURE
01.2025 - Current
Associate Portfolio Manager
SQUARE YARDS
07.2024 - 12.2024
Client Relationship Manager
ANJANADRI VENTURE
07.2023 - 07.2024
BUSINESS DEVELOPMENT ASSOCIATE (BDA)
WIZKLUB LEARNING
02.2023 - 06.2023
Bachelors - Human Resource Development
university of Mangalore Feild Marshal K.M Cariappa college
EBAC COMMERCE - COMPUTER SCIENCE
ST Micheals pu college