SN Giri

To be an Influential, steady and a conscientious leader driving strong values and processes. To be able to practice and implement all the expertise gained from 36 years of experience. Mentor people while getting mentored through continuous learning process. Having a deeper understanding of the Learning domain, want to always be associated in the area of Training and consulting to fix operational, functional and people issues. Create successful business units and profit centers.

Started career with the elite Indian Air Force and served 15 years at various flying squadrons across India. Post stint with IAF, followed my passion in the field of training and development.

Have been instrumental in the L&D for various sectors like manufacturing, IT/ITES, Government initiatives. Associated with automobile industry with brands like Ford, Hyundai, Toyota, Ashok Leyland, M&M and Volkswagen for the last 22 years.

• Certified Master Service Trainer. Qualification on Trainer Diploma in Pedagogical Qualification from Volkswagen AG, Germany, 2011 & recertified in 2014.
• Project Management Program, International Business Etiquettes, Young Managers Program, Global Assessment Center for Leadership Practice [ACL] cleared ‘Unconditionally’

• Volkswagen Group Sales India Private Limited, Mumbai, Maharashtra, 23/02/08, Present, Dealer Development, DGM, Lead - Sales Quality, Process & Training, Implementing Volkswagen Sales process SPARSH 3.0 and ensure sales quality, Monitor sales quality to ensure industry benchmark in NCBS and other CSS performance, Review dealer sales quality and coach for better performance.
• Working closely with stake holders within the country and Volkswagen AG, Sarvottam Champion, 2015, Contributed in conceptualizing and implementing culture change initiative across our dealer network and provide quality experience to customers.
• Project Manager Digitalization, Drive the digitalization across the Volkswagen dealerships at Showrooms. Objective is to Implement the seamless Digital Sales Process that would enhance higher process efficiencies and enhance service delivery, Aftersales, AGM, Process implementation and customer satisfaction, Improve the existing process & implementing the same in the dealerships through trainings.
• Strategize and develop training modules with the support of VGA for dealerships staff, Plan training TMD on the basis of Projection Rounds and achieve the same with the support of field teams, Ensuring VWGSIPL scores above 90% in the Qualification Index by VSQ, In charge of Aftersales team’s development through internal & HR training initiatives, To plan and execute National Level Skill Contest and lead the National team for RQWC finals since 2015 at Wolfsburg.
• Development of Field team’s Area Managers & DTQS through Qualification path prescribed by VSQ and getting them certified in all levels, Executing all planned events within allocated budget and best results.
• Designed and developed the Sales & Aftersales R&R program for dealer staff. Delivery of key management development programs and Initiatives to enable the senior and middle management of the VW dealerships in enhancing their effectiveness by building their knowledge, perspectives and competencies.
• Create strategy & implement the Performance Management initiative, To plan and implement select group wide key learning initiatives, To provide inputs to VGA for improving learning processes and to keep them contemporary, Assessing the ROI of all training or development program, considering the costs of planned programs and keep within budgets, Maintaining a balance between training objectives of highest level of course quality at lowest cost and at all times.
• First in Volkswagen world to be awarded Trainer Diploma in NT training by VSQ in 2011 at WOB, Germany, Developed entire non-technical training content in all levels for Dealer Principals, Service Managers, Service Advisors, CRM and Parts Managers in short time, Achieved a score of 92 to 95 in Qualification Index between 2012-2015 and entered global top 5 position, The Volkswagen induction program developed by us is adopted across world by Volkswagen and was instrumental in conducting a TtT for the same at WOB

• Idea7 BUSINESS SOLUTIONS PVT LTD, Mumbai, Maharashtra, 01/01/06, 12/31/08, Learning and Development, Senior Consultant, Trainer, Executing Sales and Service training for Mahindra & Mahindra and the Dealer network, Post Knowledge sharing from class room training, intervention at the Service Workshops and Sales Showrooms to enhance Skill level of the Sales Consultants and Service Advisors, OJT for the Dealer personal to enhance JD Power scores thru customer satisfaction., Executing Renault Sales Process after tie up of M&M with Renault

• Layam Inc, Chennai, Tamil Nadu, 01/01/04, 12/31/06, Learning and Development, Client Engagement Partner, Trainer, Responsible for training the employees of clients in the field of Sales & Service and Behavioral Skills, Design and delivery of training modules, Accountable for receiving good feedback and rolling out individual action plan for participants, Responsible for increasing training mandates and thereby the bottom line, Hyundai: Enhancing Sales Satisfaction Index, JD Power Syndicate Score from 7th to 5th position, Mahindra & Mahindra: Enhancing Sales Satisfaction Index, JD Power Score from grade 13th to 3rd position in 2004-05, Ashok Leyland: Contributed to National Sales performance to 11.5% in 2006-07, BPCL: Increase in Premium Fuels by 17 % in Southern India

• Metro Ford, Bangalore, Karnataka, 01/01/03, 12/31/04, Service, Manager, DCRC Manager (Customer Care), Implementation of Quality Care Process & continuous improvement of the same involving Service upgradation and 5S., Excellent and healthy assistance / guidance to executives, service coordinators, telephone operators and front office staff. Conducting service campaigns and events as per schedule., Excellent retention rates of pre & post warranty customers by the way service marketing., Creating and analyzing the trend graphs of concerns like Quality Care, Customer View Point, Repeat Repair, Original Product Failure, and Attitude of Staff in handling customers., Ensuring constant growth in the top two boxes of Customer View Point results., Ensuring high quality of customer satisfaction., Set up Dealer Customer Relationship Centre within 30 days, Total setup of Metro Ford's Quality Care Process and 5S implementations, Instrumental in achieving Quality Care accreditation, Increased the vehicle inflow from 900 per month in 2002 to 1500 per month in 2003

• Indian Air Force, India, 01/01/87, 12/31/02, Airman in the technical stream, Ensure complete ground support and preparedness of fighter aircrafts in worthy flying conditions., Awarded with 'Yudh Sangram' medal for active participation in Kargil Conflict., Awarded with Long Service meritorious medal., Recognition for designing new equipment and techniques to maximize efficiency and minimize wastage., Represented the Services cycling team in the National level competitions from 1990 to 1995 and won many national medals in road and track competitions., Awarded the best Services sportsman of the year award for 1992 & 1994.

• Passport Number: Valid Indian Passport till 2031
• Date of Birth: 05/27/69
• Marital Status: Married

First to awarded Training Manager Diploma by Volkswagen in 2011

Member of Training Managers forum for Volkswagen World

Business processes and training contents created being used globally.

Maintained Training Qualification Standards among global top 5

Customer Experience Management score to 4.92/5.00, global top 5

Championed QMS-ISO 9001-2015

Volkswagen Master Trainer