SNAHIL PAL
Kanpur
Summary
Results-oriented Analyst skilful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Analyst
Google Operations Center
11.2022 - 02.2023
- Queried databases for information needed for report processing.
- Validated results and performed quality assurance to assess accuracy of data.
- Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
- Product troubleshooting, Technical support, Data management (Google Sheets, Google Drive),
Expertise: Google Maps, Digital Marketing, General Operations, Google Support. - Along with my daily productivity, I do data management, assign work to the team members, track their attendance, share process updates if any, take refreshers, manage the queue, mentor my folks and send EOD reports.
- Quality Assurance · Customer Service Operations · Root Cause Analysis · Customer Satisfaction · Customer Support · Problem-Solving.
- Customer Escalation Management · Customer Experience · Customer Relationship Management (CRM)
- It improved business direction by prioritising customers and implementing changes based on collected feedback.
- Generated business intelligence reports to inform strategic decision-making.
- Analysed data to identify root causes of problems and recommend corrective actions.
- Optimized data access and storage to improve the performance of analytics systems.
Assistant Manager
ICICI Bank Ltd
01.2022 - 07.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Reviewed sales and gross profit report to assess company efficiency.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Updated customers and senior leaders on progress and roadblocks.
Internship (Fair Staff)
India Exposistion Mart Limited
09.2019 - 10.2019
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Created welcoming and comfortable environment for guests.
- Maintained accurate and up-to-date records of guest information.
- Responded to guest inquiries to maximize guest satisfaction.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
Education
MBA - Marketing and HR
Galgotias College of Engineering And Technology
Greater Noida08.2021
BBA - Business Administration And Management
Dayanand Academy of Management Studies
Kanpur, UP, India06.2019
Intermediate - Science
Dayanand Dinanath Education Centre
Kanpur, UP, India05.2015
Matriculation -
Dayanand Dinanath Education Centre
Kanpur, UP, India05.2013
Skills
- Teamwork, Communication
- Adaptability, Reliability, Decision making
- SWOT Analysis
- Business Operations
- New Market Identification and Needs Assessment
- Human Resource Information System (HRIS)
- Business Needs Assessment
- Customer Acquisition and Quality Reporting
- Business Processes and Procedures
- Customer Service Process Improvement and Customer Inquiries,
- Customer Service and Conflict Resolution
- Microsoft Excel and CRM Software
Certification
Obtained Certificate on CCC (Course on Computer Concept)
Digital Marketing Certification by Google
Affiliations
Google Digital Marketing Certification
Languages
Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
German
Beginner (A1)
Timeline
Analyst
Google Operations Center
11.2022 - 02.2023
Assistant Manager
ICICI Bank Ltd
01.2022 - 07.2022
Internship (Fair Staff)
India Exposistion Mart Limited
09.2019 - 10.2019
MBA - Marketing and HR
Galgotias College of Engineering And Technology
BBA - Business Administration And Management
Dayanand Academy of Management Studies
Intermediate - Science
Dayanand Dinanath Education Centre
Matriculation -
Dayanand Dinanath Education Centre
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