Sneeden Allis
Mumbai
Summary
Experienced professional adept in customer service and compliance management. Skilled in ensuring regulatory adherence, optimizing processes, and delivering exceptional service. Strong communicator and problem-solver committed to maintaining high standards.
Overview
11
11
years of professional experience
Work History
Sr. Collection Specialist
JP Morgan Chase Bank
Mumbai
08.2019 - 10.2022
- Managed compliance for the department, ensuring error-free calls and adherence to state laws. Provided feedback, updated processes, and conducted audits to maintain compliance standards.
CRA
TECH MAHINDRA DESIGNATION
Mumbai
04.2018 - 10.2018
- Delivered exceptional customer service at Three.co.UK, adeptly handling inquiries, resolving issues, and ensuring customer satisfaction. Utilized strong communication skills and product knowledge to provide efficient assistance. Consistently met service targets while upholding company standards.
Specialist
JP Morgan Chase Bank
Mumbai
01.2016 - 08.2016
- Provided top-tier customer service at Chase Credit Cards, addressing inquiries, resolving issues, and ensuring customer satisfaction. Utilized strong communication and problem-solving skills to manage account assistance effectively. Met or exceeded service targets while maintaining company standards.
CRA
TECH MAHINDRA DESIGNATION
Mumbai
12.2014 - 08.2015
- Delivered exceptional customer service as a representative for Vodafone Australia, addressing inquiries, resolving issues, and enhancing overall customer satisfaction. Proficiently handled a wide range of customer concerns, including billing inquiries, technical support, and service activation. Utilized strong communication and problem-solving skills to ensure positive customer experiences and promote brand loyalty.
SR.CSA
Unito infotech
Mumbai
01.2012 - 10.2014
- Proficiently managed third-party collections operations focused on US customers, specializing in shopping credit cards and co-branded credit cards. Demonstrated expertise in engaging with customers experiencing financial hardship and navigating bankruptcy proceedings, providing compassionate assistance and tailored payment solutions. Consistently achieved success in facilitating payments for outstanding balances and resolving amounts due through effective communication and negotiation skills.
Education
HSC -
NIOS
Mumbai01-2010
SSC -
NIOS
Mumbai01-2008
Skills
- Compliance Management
- Effective Communication
- Problem-Solving
- Process Optimization
Timeline
Sr. Collection Specialist
JP Morgan Chase Bank
08.2019 - 10.2022
CRA
TECH MAHINDRA DESIGNATION
04.2018 - 10.2018
Specialist
JP Morgan Chase Bank
01.2016 - 08.2016
CRA
TECH MAHINDRA DESIGNATION
12.2014 - 08.2015
SR.CSA
Unito infotech
01.2012 - 10.2014
HSC -
NIOS
SSC -
NIOS
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