Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sneh Bhardwaj

Gurgaon

Summary

Proficient Technical Specialist offering 10 years of IT experience. Adept at setting up servers, desktops, laptops and mobile devices. Familiar with training users and configuring protocols to maximize security, usability and performance.

Overview

10
10
years of professional experience

Work History

Technical Specialist

HCL Technology
Noida
05.2021 - Current
  • Managing The firewall and all kind of network device in Ascension US based Healthcare.
  • Manage the SolarWinds for network monitoring.
  • Provide Technical Support and troubleshooting for Security Systems
  • Use the fortimanager to control all the device on Cloud base.
  • Working on Multiple fortigate device 100d, 1000f.
  • Collaborate with Other It teams to ensure security of systems

Senior Network Support Engineer

ECOM Express Pvt Ltd.
Gurgaon
03.2017 - 03.2021
  • Handle all the Network and IT issues in corporate office,
  • Document Security incidents and solutions
  • Managing all fortigate and Sonicwall firewall in HA
  • Configure WiFi device like Aruba, D- link, Tenda
  • Read to face any challenge in network like site migration and setup new network infrastructural for new location
  • Working knowledge for Mirotik and TPlink, VPN router
  • Manage internal File and Ad server
  • Working on Domain and DHCP server, follow u with internet service providers ( TATA, VODAFONE, AIRTEL ) .

Technical Support Representative

Microland Ltd
Gurgaon
11.2015 - 03.2017
  • Managing The BMC- Remedy ticketing tools for resolution of query
  • Handing major incident and ensuring resolution and customer satisfaction
  • Manage the email query for exchange imap and pop user.
  • Asset management for PAN India location and maintains records
  • Managing Biometric attendance server and monitoring for PAN india Location

Service Desk Analyst

Wipro Infotech
Delhi
12.2014 - 10.2015
  • Handled complete East region to provide the IT support
  • Managed all network related issue on Client side
  • Audit all hadware and software devices/ applications
  • ticket monitoring and proving Technical resolution within SLA

L1 Technical Support Engineer

HCL Infosystem
Noida
08.2013 - 11.2014
  • Attending HCL Client desktop/laptop related technical issue.
  • Installation, troubleshooting and configuration of Window XP.Vista/Win 7 operating system
  • Outlook configuration, STMP, POP Citrix client installation/configuration and troubleshooting
  • Generating service order, service request no's on SAP-CRM

Education

B.tech - Computer Science And Engineering

Shobit Inst of Engg & Technology
Uttar Pardesh
06-2013

12th ( PCM) -

K.s Inter College
Uttar Pardesh
04-2009

10th (PCM) -

M.P.H School
Uttar Pardesh
04-2007

Skills

  • Network Monitoring
  • Cisco Wireless Control, Meraki,
  • SonicaWall firewall (TZ 400 and 500 Series)
  • Foritigate 30E
  • Palo Alto PA-520,3000 Series
  • Ticketing Tools ( Servicenow, BMC Remedy, Fresh service )
  • Hardware and Software Updates
  • Security Understanding
  • project managements

Languages

English
First Language

Timeline

Technical Specialist

HCL Technology
05.2021 - Current

Senior Network Support Engineer

ECOM Express Pvt Ltd.
03.2017 - 03.2021

Technical Support Representative

Microland Ltd
11.2015 - 03.2017

Service Desk Analyst

Wipro Infotech
12.2014 - 10.2015

L1 Technical Support Engineer

HCL Infosystem
08.2013 - 11.2014

B.tech - Computer Science And Engineering

Shobit Inst of Engg & Technology

12th ( PCM) -

K.s Inter College

10th (PCM) -

M.P.H School

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Sneh Bhardwaj