Sneha .
Delhi
Summary
Dynamic and results-oriented professional with a proven track record at Accenture, adept in complaint resolution and leading customer support teams. Excelled in enhancing customer satisfaction and streamlining CRM processes. Skilled in both assertive communication and meticulous documentation, consistently surpassing sales goals through innovative service solutions.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
accenture
Haryana
02.2023 - Current
- Prevented key account losses by researching discrepancies and correcting problems.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
- Researched, analyzed and diagnosed complex system problems.
- Assisted in developing strategies for improving customer experience while ensuring compliance with contractual obligations.
- Updated databases with new and modified customer data.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Answered customer inquiries via phone, email, and chat.
- Collected deposits or payments and arranged for billing.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Updated system with order specifics and customer details, preferences, and billing information.
Customer Service Associate
concentrix
Haryana
11.2021 - 01.2023
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Surpassed sales goals through implementation of successful marketing strategies.
- Educated customers on special pricing opportunities and company offerings.
- Responded to customer inquiries via phone, email and chat.
- Addressed inquiries, resolved customer issues, and managed customer relations.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Led on- and off-site customer support teams across multiple time zones.
Education
Bachelor of Arts -
Indira Gandhi National Open University
New Delhi09-2024
Skills
- Complaint resolution
- Customer relationship management (CRM)
- Product and service solutions
- Documentation
- Assertiveness
- Customer satisfaction measurement
Affiliations
- Cinematography
- singing
- research
Timeline
Customer Service Representative
accenture
02.2023 - Current
Customer Service Associate
concentrix
11.2021 - 01.2023
Bachelor of Arts -
Indira Gandhi National Open University
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