Summary
Work History
Education
Skills
CAREER OBJECTIVE
LANGUAGES
Timeline
Generic

SNEHA

DELHI

Summary

Highly skilled Customer Care Executive adept at managing customer service operations and ensuring highest level of customer satisfaction. Possess strong problem-solving skills, excellent communication abilities, and experience in resolving complex customer issues. Known for effectively leading teams to improve productivity while maintaining high standards of service quality. Made significant contributions to previous roles through fostering positive client relationships, improving operational efficiency, and enhancing team performance.

Work History

Customer Care Executive

SNEHA
DELHI
  • Maintained high satisfaction score by consistently resolving first-call issues.
  • Utilized strong multitasking skills to handle simultaneous customer calls and inquiries with professionalism.
  • Developed customer satisfaction goals and coordinated with the team to meet them on a consistent basis.
  • Handled customer complaints, providing appropriate solutions and alternatives within time limits.

Education

Bachelor of Arts - BA PROGRAMME

DELHI UNIVERSITY[SOL]
DELHI
08-2024

Skills

  • Effective communication
  • Time management
  • Project management
  • Customer service
  • Team collaboration
  • Problem-solving
  • Decision-making
  • Multitasking
  • Work Planning and Prioritization

CAREER OBJECTIVE

  • LOOKING FOR A POSITION WHERE I CAN IMPLEMENT MY CUSTOMER SERVICE SKILLS AND PEOPLE MANAGEMENT SKILLS TO ENHANCE CUSTOMER SATISFACTION AND PROVIDE OUTSTANDING SUPPORT TO CUSTOMERS

LANGUAGES

  • ENGLISH
  • HINDI
  • PUNJABI

Timeline

Customer Care Executive

SNEHA

Bachelor of Arts - BA PROGRAMME

DELHI UNIVERSITY[SOL]
SNEHA