SNEHA BANGERA

• Kept bar presentable and well-stocked to meet customer needs.
• Served high customer volumes during special events, nights, and weekends.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

• Participated in industry events and conferences, networking effectively to build valuable connections within the community.
• Mentored junior staff members to support their growth within the company, fostering a positive work environment that encouraged collaboration and teamwork.
• Updated wine list regularly, sourcing unique selections from around the world that catered to diverse customer preferences.
• Organized successful tasting events that showcased new products while providing an engaging educational element for attendees.
• Negotiated pricing with vendor suppliers to fit customer's budget and generate maximum gross profit.
• Researched potential clients and markets to prepare for appointments.
• Hired new employees and suggested existing ones for promotions.

CONSULTANCY WORK :

1] MILLO, MUMBAI

2] GAYLORD, MUMBAI

3] PIZZA EXPRESS, MUMBAI, DELHI, PUNE, HYDERABAD, KOLKATA

Mentored and trained staff members to ensure exceptional customer service standards.

• Developed strong relationships with suppliers, negotiating favorable terms and pricing.
• Maximized customer service by training staff, overseeing operations, and resolving issues.
• Introduced new cocktails to the menu based on market research that became popular choices amongst customers.

• Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing improvement over prior onboarding process.
• Crafted special drink and cocktail menu items for seasonal offerings.

• Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements.
• Managed guest feedback effectively, implementing necessary changes for continuous improvement.
• Maintained detailed records of guest preferences, enabling tailored service offerings.
• Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Organized special events and activities for VIP guests, creating memorable experiences.

• Handled cash transactions accurately, ensuring proper accounting for daily financial reports.
• Maintained accurate records of guest information through diligent documentation and data entry efforts.
• Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
• Streamlined front desk operations by implementing efficient check-in and check-out procedures.

• Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
• Prepared garnishes by evenly slicing and pitting fruits.
• Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.