Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sneha Brahmbhatt

Service & Sales Operations Specialist
Vadodara,GJ

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
10
years of professional experience
5
5
years of post-secondary education

Work History

Customer Service Team Leader

08.2021 - 09.2022

Customer Service Executive

01.2016 - 07.2021

Customer Service Executive

Deputed by Randstad, Lindström Services India Pvt Ltd
Vadodara, GJ
09.2015 - 12.2015
  • Service operations management for 15 high value and 90 fast track customers Provided direction and feedback to 20 team members and assisting with recruitment and payroll Managed, motivated and trained team, providing daily delivery, customer services & inventory handling Planned and implemented after-sales services worth 15 billion yearly revenue, followed up customer satisfaction and complaint management Liaised with other units, inter departments, service agents and customers to identify and respond to customer expectations Conceptualized customer retention, customer experience, process improvement for customer engagement, account receivables and customer service management Built integral part in generating new sales that will turn into long-lasting relationships and achieved 210% additional sales target in 2021-2022 from existing customers' portfolio Prepared regular reports of progress and forecasts to using key account metrics

Sales Operations Assistant

Elmex Electric Pvt. Ltd
Vadodara, GJ
06.2014 - 07.2015
  • Performed active coordination between sales team, Channel partner, design, finance and production team, supply chain management for all India orders based on requirement, availability of stock and prioritizing urgent requests by weekly dispatch planning, registered new customers in ERP and maintained detailed record of 100+ customer master database

Sales Coordinator

Arihant Industries
Vadodara, GJ
03.2013 - 05.2014
  • Executed purchase orders and coordinated with vendors for timely delivery of raw material Drafted quotations and sales orders with different terms & conditions Increased new customer business by 40% through mapping customers online and branding of products

Branch Coordinator

IIFL, India Infoline Group
Vadodara, GJ
11.2011 - 09.2012
  • Maintained daily operations of 6 Relationship managers, attendance record management and MIS reports of branch daily business, Managed petty cash and daily cash transaction of branch Registered of all customers' data entry on web-based software

Education

Master of Business Administration (MBA) - Production & Operations

Maharaja Sayajirao University
Vadodara, GJ
08.2015 - 05.2018

Master of commerce (M.com) - Business Economics

Maharaja Sayajirao University
Vadodara, GJ
08.2006 - 10.2008

Skills

Customer Service Management

undefined

Timeline

Customer Service Team Leader

08.2021 - 09.2022

Customer Service Executive

01.2016 - 07.2021

Customer Service Executive

Deputed by Randstad, Lindström Services India Pvt Ltd
09.2015 - 12.2015

Master of Business Administration (MBA) - Production & Operations

Maharaja Sayajirao University
08.2015 - 05.2018

Sales Operations Assistant

Elmex Electric Pvt. Ltd
06.2014 - 07.2015

Sales Coordinator

Arihant Industries
03.2013 - 05.2014

Branch Coordinator

IIFL, India Infoline Group
11.2011 - 09.2012

Master of commerce (M.com) - Business Economics

Maharaja Sayajirao University
08.2006 - 10.2008

Similar Profiles

CREATE PROFILE
Sneha BrahmbhattService & Sales Operations Specialist