Sneha Brahmbhatt
Service & Sales Operations Specialist
Vadodara,GJ
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Team Leader
08.2021 - 09.2022
Customer Service Executive
01.2016 - 07.2021
Customer Service Executive
Deputed by Randstad, Lindström Services India Pvt Ltd
Vadodara, GJ
09.2015 - 12.2015
- Service operations management for 15 high value and 90 fast track customers Provided direction and feedback to 20 team members and assisting with recruitment and payroll Managed, motivated and trained team, providing daily delivery, customer services & inventory handling Planned and implemented after-sales services worth 15 billion yearly revenue, followed up customer satisfaction and complaint management Liaised with other units, inter departments, service agents and customers to identify and respond to customer expectations Conceptualized customer retention, customer experience, process improvement for customer engagement, account receivables and customer service management Built integral part in generating new sales that will turn into long-lasting relationships and achieved 210% additional sales target in 2021-2022 from existing customers' portfolio Prepared regular reports of progress and forecasts to using key account metrics
Sales Operations Assistant
Elmex Electric Pvt. Ltd
Vadodara, GJ
06.2014 - 07.2015
- Performed active coordination between sales team, Channel partner, design, finance and production team, supply chain management for all India orders based on requirement, availability of stock and prioritizing urgent requests by weekly dispatch planning, registered new customers in ERP and maintained detailed record of 100+ customer master database
Sales Coordinator
Arihant Industries
Vadodara, GJ
03.2013 - 05.2014
- Executed purchase orders and coordinated with vendors for timely delivery of raw material Drafted quotations and sales orders with different terms & conditions Increased new customer business by 40% through mapping customers online and branding of products
Branch Coordinator
IIFL, India Infoline Group
Vadodara, GJ
11.2011 - 09.2012
- Maintained daily operations of 6 Relationship managers, attendance record management and MIS reports of branch daily business, Managed petty cash and daily cash transaction of branch Registered of all customers' data entry on web-based software
Education
Master of Business Administration (MBA) - Production & Operations
Maharaja Sayajirao University
Vadodara, GJ 08.2015 - 05.2018
Master of commerce (M.com) - Business Economics
Maharaja Sayajirao University
Vadodara, GJ 08.2006 - 10.2008
Skills
Customer Service Management
Audit tools - Citrix, wheelQ, Jira
Strategic planning
Advanced problem solving
Supply Chain Management
Sales expertise
Budgeting and reporting
Personnel training and development
Customer Relationship Management Software (CRM)
Inter-department collaboration
Purchasing and procurement
Customer-focused
Excellent time management skills
Shipping, receiving and warehousing
MS Office expert
Sales proficiency
Customer Relations
SAP and ERP system knowledge
Timeline
Customer Service Team Leader
08.2021 - 09.2022
Customer Service Executive
01.2016 - 07.2021
Customer Service Executive
Deputed by Randstad, Lindström Services India Pvt Ltd
09.2015 - 12.2015
Master of Business Administration (MBA) - Production & Operations
Maharaja Sayajirao University
08.2015 - 05.2018
Sales Operations Assistant
Elmex Electric Pvt. Ltd
06.2014 - 07.2015
Sales Coordinator
Arihant Industries
03.2013 - 05.2014
Branch Coordinator
IIFL, India Infoline Group
11.2011 - 09.2012
Master of commerce (M.com) - Business Economics
Maharaja Sayajirao University
08.2006 - 10.2008