Summary
Overview
Work History
Education
Skills
Languages
Timeline
SeniorSoftwareEngineer
Sneha Chakraborty

Sneha Chakraborty

Pune

Summary

Experienced Senior Software Engineer skilled at leading cross-functional teams. Remarkable relationship building, decision making and communication skills. Drives software process improvements that enable progressively increased team efficiency.

Overview

13
13
years of professional experience

Work History

Senior Software Engineer

Avalara
Pune
03.2023 - Current
  • Working as a Senior Software Engineer in US tax domain
  • Working as per the Agile methodology in forms - software used is Jira
  • Coding experience in Ncalc- Json.

Implementation Specialist/Project Management

Mastercard
Pune
05.2021 - 02.2023
  • End to End managing stakeholders of various Banks especially from Europe, as per the project management workflow as mentioned above using AI tools
  • Prepared and presented Global Task list for customers that consisted of project management KPIs - Time of Delivery (Go Live), resource planning etc as per the Statement of Work using AI tools with Project 365
  • Prepared a resource plan, and work breakdown structure, and establish deadlines outlining the critical path and key dependencies
  • Plan and lead project meetings to track progress, send reminders, and escalate risks and issues to the governance committee and various stakeholders
  • Worked closely with development and database teams based on the project requirements
  • Measured the project performance using various tools- Jira, Zoho and podio
  • Worked Closely with Product Delivery, Engineering teams and other internal teams to meet the customer needs with quality and simplicity
  • Designed project plans as per the statement of work and worked closely with internal and external stakeholders, and closely monitored every milestone and ensured that every milestone was completed as per the task list
  • Incorporate Lean Management Tools and Principles to streamline implementation processes to reduce client on-boarding time through continuous improvement
  • Identified issues and made potential solution recommendations as problems developed, enabling quick project modifications.
  • Developed employee training initiatives by leveraging industry trends and partnering with team leaders.
  • Maintained positive working relationship with fellow staff and management.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Consulted with internal teams to resolve outstanding problems.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Achieved cost-savings by developing functional solutions to problems.
  • Identified needs of customers promptly and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Maintained detailed records of all changes made during the implementation process.
  • Performed quality assurance checks throughout the implementation process to verify accuracy of data entries.

Implementation Specialist

ADP Pvt LTD
05.2019 - 03.2020
  • Technical project Management- End to End
  • Involved in complete project management activities like Planning, Business Analysis, Design, Testing, Training and Live for Software implementation
  • Worked with US, Russian and European clients.
  • Developed and documented implementation plans for new software systems.
  • Conducted training sessions for users on how to use the newly implemented software program.
  • Enhanced internal and external customer satisfaction ratings by researching, troubleshooting and resolving escalated issues efficiently.

Support Consultant

Allscripts India LLP.
10.2011
  • Possesses 7.5 years of experience as support consultant- implementation specialist, providing application support in Pro Electronic Health Record Ambulatory application, desktop support and technical support
  • Implementing and Maintaining the Electronic Medical Records (EMR) on a secure CLOUD Environment
  • Implementation and Decommissioning servers
  • Building Application Virtualization packages
  • Provided SQL server support - Performance tuning, schemas and other maintenance jobs in MSSQL Server 2008, 2012
  • Experience in Linux Administration RHEL 7.0, CentOS
  • Having around 2 years of experience as a in Windows 2008, 2008R2 and Server 2012/2016.

Education

Masters in Computer Science - Computer Science

Pune University
India
03-2016

Skills

  • Project Planning
  • Project Coordination
  • Monitoring and control
  • Agile Software Development
  • Project Documentation
  • Scrum Methodology
  • Program Coding
  • Software Design
  • Requirements Gathering

Languages

English
Advanced
C1
Hindi
Advanced
C1
Bengali
Advanced
C1

Timeline

Senior Software Engineer

Avalara
03.2023 - Current

Implementation Specialist/Project Management

Mastercard
05.2021 - 02.2023

Implementation Specialist

ADP Pvt LTD
05.2019 - 03.2020

Support Consultant

Allscripts India LLP.
10.2011

Masters in Computer Science - Computer Science

Pune University

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