SNEHA DASGUPTA
Client account manager
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to foster client relationships and drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
Manager – Client Account Management
Deloitte
10.2022 - Current
- Lead Account Manager on energy accounts, working closely with Senior account and business leaders
- Develop go-to-market strategies and identifying solutions to account priorities, pain points or to develop client relationship
- Led successful client visits in collaboration with functional leaders to define the agenda, identifying relevant Deloitte capabilities and platforms for presentation, providing networking opportunities to the account teams and client leaders
- As a Team leader, oversee and guide a group of six account managers supporting foundational accounts, on account management delivery and leadership conversations
- Coaching a team of four AMs – mentoring, capacity management, performance management, providing opportunities for learning and growth
- Pillar lead for Innovation – enabling team to brainstorm on solutions to business challenges, identifying platforms to share best practices, enabling cross-account implementation
Associate Manager – Account Management
EY GDS
02.2015 - 09.2022
- Development, management and execution of Go-to-market activities for key client accounts in Nordics, Africa and Ireland
- Assist Sector Leaders and region stakeholders in driving revenues across all services through account management, revenue planning and forecasting, pipeline management and client relationship management
- Partner with multiple internal stakeholders to understand their business challenges and leverage the relevant data sets to conceptualize dashboards on Power BI and generate meaningful insights and actionable recommendations
- Led a team of twelve associates, responsible for ensuring seamless and high quality service delivery, volume management, leveraged business metrics to capture team performance, build team efficiency, Performance management, handle escalations and provide constructive feedback
- Identify areas of enhancement and improvement of the various processes to improve user experience and drive efficiency
- Coordinate with cross-functional teams to deliver best-in class solutions to the client as necessary
- Identify opportunities for Business development through intelligence tracking on research tools like Merger Markets, Sales Navigator and Factiva; building project credentials; prepare client newsletters
- International experience: Worked in Sweden for two weeks as part of a Business relationship enhancement project
Senior Analyst - Account Management
KPMG Global
04.2012 - 02.2015
- Led account support on key consumer product clients in Netherlands market
- Set up the India Markets portfolio and connected with account teams and regional leaders to understand business priorities and challenges to effectively design the support services
- Worked closely with Global Partners and Directors to support them in tracking business opportunities, identifying green fields and planning account growth
- Managed offshore operations for firm's Global Proposals for the High Value Pursuits
- Generated key insights through revenue analysis on historical and future trends
- Conceptualized leadership reports and account pitch packs based on business requirements
- Assisted leadership team with regular Industry updates, competitive analysis as well as communicating potential issues and risks through Newsletters
Senior Executive - International Sales
Naukri.com (Infoedge India Ltd.)
07.2010 - 04.2012
- Responsible for key account management including selling corporate accounts to HR professionals in Middle East
- Created database of clients through enhanced outbound calls and lead generation
- Identified recruiters in the middle east, understood their hiring requirements
- Marketing and selling online recruitment products like Banners, Job Posting, Candidate database
- New Business Development and achieving sales targets
- Maintaining existing client relationships through ongoing interaction and effective after sale assistance
- Acquiring regular feedback on market conditions, competition and other factors influencing sales
Education
Masters – PGDM - Marketing
01.2012 - 01.2014
GPA: 70%
Graduation - B.A Hons.
01.2007 - 01.2010
Skills
Microsoft Office 365
SharePoint
Sales Navigator
MS Co-pilot
Power BI
Team leadership
Strategic planning
Operations management
Decision-making
Performance management
Project management
Customer relationship management (CRM)
Timeline
Manager – Client Account Management - Deloitte
10.2022 - Current
Associate Manager – Account Management - EY GDS
02.2015 - 09.2022
Senior Analyst - Account Management - KPMG Global
04.2012 - 02.2015
IMT Ghaziabad - Masters – PGDM, Marketing
01.2012 - 01.2014
Senior Executive - International Sales - Naukri.com (Infoedge India Ltd.)
07.2010 - 04.2012
Jesus and Mary College - Graduation, B.A Hons.
01.2007 - 01.2010