SNEHA DAYAMA
Summary
Dedicated professional with 9+ years of experience in banking, specializing in commercial lending, collateral management, underwriting, claims, and insurance. Currently a Business Accountability Specialist at Wells Fargo, with expertise in compliance, regulatory risk review, financial record monitoring, and developing strategies for organizational accountability. Skilled in credit report and financial statement verification and evaluation. Experienced in task execution and strategic implementation, using effective problem-solving techniques to improve operational processes. Demonstrates a track record of fostering team collaboration and ensuring project success
Overview
11
11
years of professional experience
Work History
Credit Service Executive
HSBC Data Processing Center
07.2021 - Current
- Working for Securities Processing Center (SPC), SPC deals with commercial lending request for U.K region, where my role is to manage the commercial lending request of the customer, Handle end to end processing for an underwriting to verify the financial statement of customer in order to issue final approval for the loan
- Auditor/Quality Checker of the process (Commercial Lending)
- Updating of the procedure, deliver training and to get trained in migrated queues
- Providing essential operational and technical support to our global businesses and helping improve customer service and efficiency
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit
- Gathered loan documentation for underwriting
- Utilized strong communication and interpersonal skills to obtain necessary financial information from customers
- Evaluated customer credit data to determine level of risk involved in money lending
- Investigate outstanding lending has been repaid before release and identify third party Loans on collateral.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Senior Fraud Specialist
Synchrony Finance
08.2019 - 02.2020
- Proactively protect Customer personal information by securing technology and encrypt all information to ensure privacy & security on requested claimed cases
- Resolve claims under regulation guidelines with excellent decision-making skills to conduct a thorough investigation of claims or questioner while documenting and researching all required information to assist in resolving the claim
- Identity the fraudulent and accurate activities on claim.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
Quality Specialist
Amazon Development Center India
04.2017 - 04.2019
- Part of “Last Mile Analytics and Quality (LMAQ) and Address Solution
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Team” my role included working with large unstructured data sets to get actionable insights, identify new or emerging patterns and build operational processes to proactively handle them
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Drive workflow by improving efficiency through automation and intelligence
- Collected samples for testing, analyzing results for consistency and quality
- Drive workflow by improving efficiency through automation and intelligence
- Used high level attention to detail, identifying issues with products before reaching customer
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Created comprehensive reports, analyzing data to improve output
- Assured quality readiness through development cycle of new products, defining appropriate standards
- Researched and developed projects, improving new product manufacturing processes to meet customer expectations.
Senior Consultant
Sutherland Global Services
08.2014 - 02.2017
- As part of Pend Provider Group (PPG) my role was to Identified issues, analyze information and provided solutions to problems
- Identify the key pieces of information for pended claims to save time and costs by improving the accuracy of claims adjudication
- Make outbound calls to US Clients (Provider Office) and verify their demographic information to Work on claims request
- Constantly ensuring quality aspects and SLAs are met
- Participated in all aspects of helping new heirs and involved in various activities to enhance the process
- Engaged with customers to better understand needs and deliver excellent service
- Developed team communications and information for meetings.
- Identified business issues through careful collaboration with key stakeholders.
Education
Bachelor of Commerce -
S.G.V.M Degree College (Osmania University)
2009
Intermediate -
R.B.S.B.B.V Junior College
2006
Matriculation (10th) -
S.B.B.V High School
2004
Skills
- Expert in Microsoft office with focus on Microsoft Excel, Word, PowerPoint
- Certified in Tally 93
- Trainer and expertise in making simple SOP, workflow
- Commercial Lending
- Underwriting of loans
- Collateral Management
- Team Handling
- Quality Checker
- Excellent customer service
- Service policy development
- Good verbal and written communication skills
- Executive Counseling
- Executive Leadership
Strengths
- A self-motivated professional and open to learn new Modules.
- Knowledgeable – resourceful about the organization.
- Insightful – high motivated to learn and experience.
- Skilled at balancing and prioritizing multiple tasks to meet the deadlines.
- Highly organized and able to prioritize effectively
- Problem solving and leadership aspects, detail oriented.
Additional Information
- AWARDS & ACHIVEMENTS , Awarded Wonder Women & Marvels for lean ideas for processimprovement at Amazon Received appreciation from client for excellent work delivery. Actively participate and organized RNR and cultural activitiesin Organization. Represent fan club called BTShyderbadarmy dedicated to 7members south Korean Boy- band BTS (Beyond the scene),Successfully organized flash mob and charity events acrossthe Hyderabad, also handling the social media handles forfan club Awarded as Super Star of Quarter, Best Efficiency Award atHSBC. Awarded Best Quality, Best Efficiency Award, Best PerformerAward, Best Productivity Award and maintain availability atSutherland Global Services Trained in NCC and got A grade, attended 3 Base camps withteam.
Hobbies
- Sports – Running, Badminton, Bicycling, Swimming
- Dancing
- Travelling
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Telugu
Advanced (C1)
Korean
Intermediate (B1)
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Credit Service Executive
HSBC Data Processing Center
07.2021 - Current
Senior Fraud Specialist
Synchrony Finance
08.2019 - 02.2020
Quality Specialist
Amazon Development Center India
04.2017 - 04.2019
Senior Consultant
Sutherland Global Services
08.2014 - 02.2017
Bachelor of Commerce -
S.G.V.M Degree College (Osmania University)
Intermediate -
R.B.S.B.B.V Junior College
Matriculation (10th) -
S.B.B.V High School
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