Sneha Deshmukh
Pune
Summary
Order Management Specialist with over 8 years of experience in streamlining order processing workflows, achieving significant reductions in errors and improvements in customer satisfaction across three organizations. Skilled in ERP systems and data analysis, with a proven track record of collaborating with IT, finance, supply chain, and operations teams. Experienced in Customer Master Data Operations Management, ensuring data quality and accuracy across multiple datasets. Expertise in customer data management, including customer onboarding, modification, and comprehensive support.
Overview
9
9
years of professional experience
Work History
Senior Customer Master Data Operations Analyst
British Petroleum (bp)
Pune
05.2023 - Current
- Maintaining customer master data, onboarding new customers, and maintaining the modification part.
- Maintaining and managing master data across multiple business systems, ensuring accuracy and completeness.
- Working on IDOC transactions, failed transactions, and suspense data. Ensuring to post the transactions in system with correct values.
- Maintaining all process documents and ensure that it is accessible to each relevant team and stakeholders.
- Also handling the responsibility of training and mentoring team members, and cross-training activities.
Order Management Specialist
Johnson Controls
Pune
11.2021 - 05.2023
- Facilitated transition process in pilot batch, leveraging extensive knowledge.
- Collaborated with O2C to create and maintain customer details in Oracle.
- Resolved complex order issues with cross-functional teams, strengthening client relationships.
- Booked orders in SAP, ensuring accuracy of all vital information.
- Generated monthly, weekly, and daily reports in MS Excel using PivotTables and VLOOKUP functions.
- Managed Order to Cash process, including debits, credits, and RMAs.
Order Management Analyst
Sutherland Global Services
Pune
01.2017 - 11.2021
- Managed order management processes, including Purchase Orders, Sales Orders, and Delivery operations.
- Collaborated with cross-functional teams to enhance operational efficiency in order management.
- Developed comprehensive documentation for order management procedures to support training initiatives.
- Utilized SAP software extensively to streamline order processing workflows.
- Oversaw Return Delivery and O2C processes to ensure customer satisfaction.
- Led pilot batch efforts, demonstrating expertise during transition phases.
- Executed order management tasks at operational level to maintain consistency and reliability.
Education
Bachelor of Engineering - Computer And Information Sciences
Pune University
05-2015
HSC -
BFHS
Ahmednagar05-2012
SSC -
BFHS
Ahmednagar05-2009
Skills
- transaction processing
- Order process management
- MS Excel
- Purchase order management
- Shipping procedures
- Warehouse flow
- ERP systems
- Returns processing
- Warehouse operations
- Supply chain coordination
- Order picking
- Order processing
- Customer service
- Adaptability and flexibility
- Documentation and reporting
- Phone and email etiquette
- Quality assurance
- Written communication
- Reporting
- SOX
- O2C
- SAP
- Process updates
- Operational efficiency
- Reporting skills
- Workflow optimization
- Multitasking
- Cross-functional teamwork
Timeline
Senior Customer Master Data Operations Analyst
British Petroleum (bp)
05.2023 - Current
Order Management Specialist
Johnson Controls
11.2021 - 05.2023
Order Management Analyst
Sutherland Global Services
01.2017 - 11.2021
Bachelor of Engineering - Computer And Information Sciences
Pune University
HSC -
BFHS
SSC -
BFHS
Similar Profiles
Reda ZaghloulReda Zaghloul
Project Manager at Pharaonic Petroleum Co. PhPC (British Petroleum bp - JV)Project Manager at Pharaonic Petroleum Co. PhPC (British Petroleum bp - JV)
Tejas Raghunath SurteTejas Raghunath Surte
Accounting Reporting and Controlling Analyst (ARC)- R2R at Organisation-British Petroleum (BP)Accounting Reporting and Controlling Analyst (ARC)- R2R at Organisation-British Petroleum (BP)
Hiram JohnsonHiram Johnson
Head Operator at British Petroleum BpHead Operator at British Petroleum Bp
PRASAD JAHAGIRDARPRASAD JAHAGIRDAR
Co-founder and Director at Schego Solutions Private LimitedCo-founder and Director at Schego Solutions Private Limited
Amol Dilip WaniAmol Dilip Wani
Senior Specialist – Client Services Project Manager at NICE Interactive SolutionsSenior Specialist – Client Services Project Manager at NICE Interactive Solutions