Summary
Overview
Work History
Education
Skills
Timeline
Education
Education
Achivements & Awards
Generic
Sneha Hirkane

Sneha Hirkane

Nagpur

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

8
8
years of professional experience

Work History

Lead Acquisition Manager

Bharti Airtel Limited
05.2024 - Current
  • Monitored post-acquisition performance, making adjustments to strategies as required to maximise value.
  • Prepared detailed reports on acquisition outcomes, highlighting successes and areas for improvement.
  • Conducted thorough competitor analysis to inform strategic positioning and acquisition strategy.
  • Streamlined acquisition processes, reducing timeframes and increasing efficiency in deal completions.
  • Turned corporate mandates into actionable directives for mid- and low-level staff.
  • Directed daily operation of CE business and flexed with changing demands to consistently meet objectives.
  • Collaborated with marketing and sales teams to ensure smooth transition of customer bases post-acquisition.
  • Led negotiations for high-value acquisitions, securing favourable terms and enhancing company assets.
  • Drove company growth with proactive mindset and results-oriented plans for business operations.
  • Facilitated workshops and training sessions to enhance team capabilities in acquisition strategies.
  • Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
  • Prepared statements detailing operational detail and key performance indicators.
  • Managed cross-functional teams, aligning efforts to achieve seamless integration of acquired entities.
  • Engaged in continuous learning to stay abreast of industry developments and emerging acquisition trends.

Assistant Manager (Store Catchment Manager)

Bharti Airtel Limited
10.2018 - Current
  • Managed sales records, reconciled cash and made bank deposits while performing store opening and closing duties.
  • Reorganised sales floor to improve visual merchandising displays.
  • Resolved complex customer enquiries, disputes and complaints.
  • Built store brand through successful advertising and visual merchandising strategies.
  • Performed key-holding duties by managing cash drawers, site security and timely opening and closing.
  • Trained and supervised team to deliver on store sales targets.
  • Empowered sales team to maximise sales revenue and exceed corporate goals.
  • Briefed team on product and promotion changes to support upselling.
  • Generated repeat business through exceptional customer service.
  • Improved store ranking by identifying performance gaps.
  • Delegated work based on sales targets and individual employee strengths.
  • Strengthened team performance by attracting and developing top talent.
  • Completed audits to achieve regulatory compliance.
  • Led branch to achieve maximum sales within catchment, exceeding revenue.
  • Managed cash and reconciled tills with rigorous security measures.
  • Hired and trained 16 employees to deliver store goals.
  • Taught staff to delivery outstanding customer service through strong training programs and ongoing mentoring.
  • Oversaw processing and organisation of incoming shipments.
  • Evaluated team performance and handled disciplinary actions.
  • Maintained positive, professional working environment to optimise staff and customer satisfaction.
  • Established monthly goals, communicating priorities to staff and closely tracking progress to achieve success.

Customer Relationship Officer

Bharti Airtel Limited
12.2016 - 10.2018
  • Successfully built trusting relationships with customers by ensuring teams followed correct procedures and customer service guidelines.
  • Kept all customer data, including buying preferences, trends and contact information on CRM.
  • Maintained excellent customer satisfaction by going the extra mile to assist needs, offering helpful support and delivering service with a smile.
  • Provided exceptional service and support, going extra mile to retain customers.
  • Built and maintained existing customer relationships, acting as a trusted CRO
  • Assisted sales team with cold calling and following up on leads.
  • Contacted existing customers and informed them of new product offerings.
  • Successfully increased sales by keeping customers updated on the latest offers and product releases.
  • Successfully increased sales through effective cross-selling and upselling where appropriate.

Education

Master of Business Administration - HR and Marketing

Rashtrasant Tukadoji Maharaj Nagpur University
Nagpur, MH
2014

Bachelor of Business Administration -

Rashtrasant Tukadoji Maharaj Nagpur University
Nagpur, MH
2011

Skills

  • Sales management
  • Inventory control
  • Results-based leadership
  • Employee training
  • Team leadership
  • Sales team motivation
  • Customer experience
  • MS Office proficient
  • Sales KPI management
  • Mergers and acquisitions
  • Customer service
  • Problem-solving abilities
  • Problem-solving
  • Operations management
  • Documentation and reporting
  • Strategic planning
  • Trend analysis

Timeline

Lead Acquisition Manager

Bharti Airtel Limited
05.2024 - Current

Assistant Manager (Store Catchment Manager)

Bharti Airtel Limited
10.2018 - Current

Customer Relationship Officer

Bharti Airtel Limited
12.2016 - 10.2018

Master of Business Administration - HR and Marketing

Rashtrasant Tukadoji Maharaj Nagpur University

Bachelor of Business Administration -

Rashtrasant Tukadoji Maharaj Nagpur University

Education

other,other

Education

other,other

Achivements & Awards

  • Promoted as on-role store manager in 2018
  • Best Performer overall circle in 2021
  • Airtel club achiever in 2021
  • Awarded as best catchment manager in circle 2022
  • Nationally winning in Laksha Calling, AB and MNP contest 2022
  • Awarded as top performer in COCP 2022
  • Airtel club achiever in June 2023
  • Nationally Black contest achiever in month of Sep and Oct 2023

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Sneha Hirkane