Sneha Hore
Kolkata
Summary
Background in developing and maintaining quality standards, ensuring product integrity and customer satisfaction. Strong analytical thinking, problem-solving, and effective communication skills. Proven ability to leverage teamwork and attention to detail for significant contributions to continuous improvement processes.
Overview
3
3
years of professional experience
Work History
Quality Assurance Analyst
Teleperformance (Amazon Process)
Kolkata
07.2023 - Current
- Commenced career at Startek as customer support associate for Flipkart process.
Developed expertise in addressing complex customer issues during six-month engagement.
Transitioned from training to operational responsibilities, demonstrating strong communication skills.
Conducted well-structured evaluations to enhance service performance. - Cultivated social media management expertise through transformative experience at Planet Spark.
- Selected Teleperformance as an International Customer Support Executive for Amazon North America process, enhancing expertise in global contact management.
- Facilitated transition to B2B Amazon, targeting career advancement, and secured Quality Assurance Analyst position within nine months at Teleperformance.
- Demonstrated unwavering commitment to learning through concurrent master's studies in English Literature and QA responsibilities.
- Contributed to QA role for 2 years, seeking to explore new professional pathways and elevate career trajectory towards excellence.
Education
Master of Arts - Master's in English Literature
IGNOU
New Delhi, IN-DL2025
Skills
- Quality assurance and control
- Customer service excellence
- Data analysis and interpretation
- Social media strategy
Languages
English
Advanced
C1
Creative Writing & Teaching
- I engage my leisure time in portaying my thoughts through creative writing, weaving words into a harmonious blend of love and emotion.
- I believe teraching merely not a skill, but a noble and sacred pursuit that nurtures both sensibility and humanity, shaping individuals to thrive in an evolving world.
Timeline
Quality Assurance Analyst
Teleperformance (Amazon Process)
07.2023 - Current
Master of Arts - Master's in English Literature
IGNOU