Sneha Jose
Customer service expert in Logistics and shipping
Pune,Maharashtra
Summary
I am an experienced professional of Result-oriented, high level of ownership and independent drive with excellent communication and presentation skills. I have experience in stakeholder management as well as in quantitative analytical skills. Ability to be creative and think out-of-the-box and to communicate clearly and set focus/direction. Experienced in customer service in supply chain management and specialized in Logistics & Shipping. Providing for existing and new customers and managing their expectation with highest satisfactory level. AREA OF EXPERTISE Customer experience, Logistics and Shipping management. Stakeholder management Workforce management Handling Customer Complaints/Escalations Highly motivated and Hardworking Multi-tasking Dynamic, results-oriented, ability to solve problem. Proven adaptability to differing cultural and business environments. Ability to work with new software’s. Possess good Time management, Communication & Teamwork skills.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Senior Process Expert - India/Nepal/Saudi Arabia
Maersk Global Service Centers
04.2018 - Current
- Work force Management -Responsible for triage of the problem, determining level/severity of problem (minor or critical) and identifying/determining the impacts of the issue
- Checking the payments related to detention and thereafter informing terminal to release/accept the container
- Custom Manifests – Amendments and requirements for the same
- Ensuring correct Invoices and Delivery Orders are released to the customers in a timely manner and keeping a check on the parties updated in shipments, whether correct or not
- Experience in onboarding new hires on import process and productivity improvement.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Process Expert
India/Sri Lanka Imports
05.2014 - 04.2018
- Managing the accounts of key customers, with good problem-solving skills to deliver the best business results
- Handle customer queries and provide alternatives and/or solutions to ensure complete resolution which helps in customer satisfaction
- Ensuring the correct charges have been applied per shipment, basis to the customers service contract, signed with Maersk
- Resolving issues of customers regarding their shipments with patience and helping the customers in connecting their shipments on earlier vessel
- Actively involved in E-com promotion
- Was moved to front office to help with workload during a contingency (cyber-attack) for a limited period.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Junior Officer
Saraswat Co-operative Bank
Pune
04.2013 - 04.2014
- Classification: Public
- Cash Management and Reconciliation
- Daily Reconciliation of various heads related to bank
- Reconciliation of branch stationery
- Audit compliance
- Day to day Banking operations.
Education
Bachelor of Science (BSc) - undefined
Sarojini Naidu Govt. Girls P.G. College
01.2007 - 04.2010
Digital Transformation in Supply Chain Management -
LinkedIn Certification Course
Skills
MS Office, Outlook, SAP/S4 Hana, Salesforcecom, Case management, Power BI & BOX-iundefined
Additional Information
- DISTINCTIVE HIGHLIGHTS & ACHIEVEMENTS , Achieved “Going the Extra mile” awards. Achieved “Star Award “ Achieved “Champ of the month” Award. Received “Asset” award.
Timeline
Senior Process Expert - India/Nepal/Saudi Arabia
Maersk Global Service Centers
04.2018 - Current
Process Expert
India/Sri Lanka Imports
05.2014 - 04.2018
Junior Officer
Saraswat Co-operative Bank
04.2013 - 04.2014
Bachelor of Science (BSc) - undefined
Sarojini Naidu Govt. Girls P.G. College
01.2007 - 04.2010
Digital Transformation in Supply Chain Management -
LinkedIn Certification Course
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