SNEHA KULKARNI
Product Manager in Travel & Tourism
Thane West,MAHARASHTRA
Summary
Dynamic & success driven Product Manager offering 12+ years of experience in the areas of product roadmap development, business development, market research & penetration, client management, campaign management, travel & tourism, sales & marketing, data analysis. Expertise in identifying opportunities to maximize leads generation & to identify major inputs for business growth with taking care of business operations. Create liaising with external & internal stakeholders and coordinating to promote business product. Strategic & Innovative with a passion for driving brand awareness through (Product Designing, Campaign Organizing, Preparing Contents for catalogues) and product performance. Expert in strategic thinking, determining opportunities, conceiving ideas, fostering & nurturing creativity. Prepared to take on challenging position with an opportunity to make lasting impact on company.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Product Manager
Thomas Cook India Limited
Mumbai
02.2024 - Current
- Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Managed stakeholder expectations effectively throughout the entire product development process.
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
- Optimized product performance with data-driven analysis and continuous improvement initiatives.
- Maintained positive vendor relations to build strong partnerships.
- Launched successful products by conducting thorough market research and identifying customer needs.
- Conducted comprehensive market research to identify emerging trends, ensuring our product line remained competitive and relevant.
- Coordinated project planning and execution with team members and team leads.
Product Manager
TravelBullz
Mumbai
07.2022 - 01.2024
- Responsible for the product planning and execution throughout the Product Lifecycle, including: gathering and prioritizing product & customer requirements.
- Defining the product vision & working closely with sales & supporting team to ensure revenue & customer satisfaction goals are met.
- Designing the product strategy & roadmap with prioritized focus.
- SWOTS & Price Grids for Thailand Products D - 90.
- Identify market opportunities, develop long & short-term sales strategies & manage trainings programs for sales with the objective of understanding the products.
- Managing & gathering feedback and requirements; communicating needed changes to the team on timely basis.
- SWOTS & Price Grids to be ready request date + 07 working days.
- Products for Brochures / Flyers To be ready D - 60 / Flyer - D-7.
- Market Research & Penetration.
- Product Designing/Development/Promotions.
- Creating training manuals for sales and ops teams: D - 60 & D - 30 before every season.
- Training - D-3 before launch of Promotions.
- Brief Operations Team on product developed. D-7.
- Cost Sheets with mark ups and payables to supplier clearly defined. D-7.
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
Account Manager
SAFFRONSTAYS
Mumbai
04.2022 - 05.2022
- Serve as the point of contact for all owner matters.
- Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties ensuring they are clean, maintained and well cared for.
- Oversee guest experience, the staff at the villa, and any other stakeholder associated with the villa which may impact the owner. Meet and maintain company standards and metrics related to owner satisfaction.
- Manage a budget for your portfolio adhering to set annual costs, with the ability to perform a cost benefit analysis.
- Support your team with escalated guest and homeowner concerns by responding to emails calls.
- Establish and maintain open, collaborative relationships with fellow regional team members and upper management team.
- Ensure the timely and successful delivery of solutions according to owner needs.
- Forecast and track key metrics prepare owner statements and ensure owner accounts are settled within defined timeline.
- Collaborate with the sales team to identify and grow opportunities within the region.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Developed customized account plans for clients to help them achieve their business goals.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Executive Assistant to Director
JAIVIK FARMS PVT LTD
Mumbai
10.2021 - 03.2022
- Organize Meetings, send notices to all concerned, Managing Meeting Minutes.
- Travel Arrangements local & International for the Director.
- Administrative tasks like correspondence and communication must be reordered & conveyed in a timely, professional manner.
- Following up with other offices & regions reporting to the Director and ensuring all reports come on time & that they are collated.
- Assist in organizing the workflow and follow-up actions delegated by the Director.
- Maintaining the highest level of confidentiality, maturity, and discretion in handling management-level information and protecting the company interest above all.
- Screen telephone calls.
- Alert the Director of matters requiring personal attention with associated deadlines, and assist with preparing relevant documentation.
- Deal with matters requiring attention, or refer them to the appropriate person in the absence of the Director.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
Product Manager
Red Apple
Mumbai
08.2017 - 09.2021
- Responsible for the product planning and execution throughout the Product Lifecycle, including: gathering and prioritizing product & customer requirements, defining the product vision and working closely with sales, marketing and supporting to ensure revenue and customer satisfaction goals are met.
- Defining the product strategy and roadmap, delivering MRDs and PRDs with prioritized features and corresponding justification.
- Creating content for leaflets and tourism brochures, travel services and package deals & actively participating in Road Shows also.
- Set pricing to meet revenue and profitability goals, developing sales tools and collateral.
- Set design requirements of travel catalogue based on briefs from internal teams and external partners.
- Developing strategies and managing marketing campaigns across print, broadcast and online platforms to ensure that products and services meet customers' expectations.
- Responsible for building the credibility of brands, analyzing the success of marketing campaigns and creating reports, supervising advertising, product design and other forms of marketing to maintain consistency in branding.
- Managing & gathering feedback and requirements; communicating needed changes to the team; and overseeing seamless, high-quality rollouts to on-time and on-budget conclusion.
- Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
- Coordinated project planning and execution with team members and team leads.
Sales Incharge
Veena World
Mumbai
11.2013 - 08.2017
- Identified market opportunities, developed long and short term marketing and sales strategies and managed training programs for sales & marketing staff with the objective of attracting overnight tourism and leisure business.
- Established parameters, quotes and negotiate travel trade contracts with operators or agents for transient and group business in connection with respective properties.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
Assistant Sales Manager
Thomas Cook
Mumbai
02.2013 - 11.2013
- Developed strategies to improve sales, effectively handling customer complaints, and assisted with the recruitment of sales staff.
- Achieved growth & hit sales targets by successfully managing sales partnerships with travel agents specialized in adventure packages.
- Built and promoted strong, long-lasting customer relationships by partnering with them and understanding their needs.
- Designed and implemented strategic business plan that expands company customer base and ensure its strong presence.
- Presented sales, revenue and expenses reports and realistic forecasts to the management team.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Strengthened performance by applying excellent program and project leadership skills.
- Drove sales growth by identifying and targeting underserved markets.
Senior Sales Executive
Strawberi Holidays
Mumbai
11.2008 - 02.2013
- Facilitated relationships with target accounts through implementation of proven networking methods.
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
- Leveraged strong negotiation skills to maximize profit margins while maintaining exceptional customer service standards.
- Established long-lasting relationships with key clients through effective account management and consistent communication.
- Developed customized proposals that addressed specific client needs, ultimately securing their commitment and loyalty.
- Negotiated favorable contract terms for clients, ensuring mutually beneficial outcomes for both parties involved.
Education
Bachelor of Arts - ECONOMICS
K V Pendharkar College of Arts Commerce & Science
MUMBAI 01.2005 - 03.2006
POST GRADUATE DIPLOMA - TRAVEL AND TOURISM
WELINLGKAR INSTITUTE OF CAREER DEVELOPMENT
MUMBAI 06.2006 - 02.2008
PGDBA - Human Resources Management
WELINGKAR INSTITUTE OF CAREER DEVELOPMENT
MUMBAI 01.2009 - 01.2010
Skills
Business Operations Management
Client Relationship Management
Sales Promotion
Market Development
undefinedAccomplishments
- Promoted to Senior Manager within 2 years at Red Apple.
- Nominated Tour Manager for Singapore, Thailand, and Malaysia.
- Best Supporting Staff award in 2011 at Strawberi Holidays.
- Achieved annual and monthly sales targets.
Personal Information
Date of Birth: 05/05/85
Education Credentials
- BA (Economics), University of Mumbai, India, 2006
- PGDBA (Human Resource), Welingkar Institute Management Studies, Mumbai, India, 2010
- PGDC (Travel & Tourism), University of Mumbai, India, 2008
Timeline
Product Manager
Thomas Cook India Limited
02.2024 - Current
Product Manager
TravelBullz
07.2022 - 01.2024
Account Manager
SAFFRONSTAYS
04.2022 - 05.2022
Executive Assistant to Director
JAIVIK FARMS PVT LTD
10.2021 - 03.2022
Product Manager
Red Apple
08.2017 - 09.2021
Sales Incharge
Veena World
11.2013 - 08.2017
Assistant Sales Manager
Thomas Cook
02.2013 - 11.2013
PGDBA - Human Resources Management
WELINGKAR INSTITUTE OF CAREER DEVELOPMENT
01.2009 - 01.2010
Senior Sales Executive
Strawberi Holidays
11.2008 - 02.2013
POST GRADUATE DIPLOMA - TRAVEL AND TOURISM
WELINLGKAR INSTITUTE OF CAREER DEVELOPMENT
06.2006 - 02.2008
Bachelor of Arts - ECONOMICS
K V Pendharkar College of Arts Commerce & Science
01.2005 - 03.2006
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