SNEHA KUMAR
New Delhi
Summary
Energetic and bilingual customer service representative with 2 years of experience handling high call volumes. Knowledgeable in providing friendly, thorough customer service to clients. Skilled at problem-solving and conflict resolution, able to encourage teamwork. I am an adaptable and quick learner. I can assure you of my professional and personal growth because I have what it takes to forge a successful path for both the company and my future. I am eager to contribute to a dynamic team, enhance my abilities, and make a meaningful impact on the organization’s success. I am a professional dancer as well.
Overview
3
3
years of professional experience
Work History
Service Executive
British Airways - Call BA
02.2022 - Current
- Assisted customers with ticketing, seating, and baggage handling requirements.
- Resolved customer complaints in a timely manner.
- Addressed customer inquiries via email, telephone calls or in person, providing prompt response or follow-up.
- Built and maintained productive relationships with employees.
Sales Executive
Policy Bazaar
08.2021 - 02.2022
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Developed and implemented sales strategies to meet customer needs and increase revenue.
Education
High School Diploma -
Hari Krishna Kala Kendra
Gurugram , Haryana - 12200201.2015
BBA - Business Administration And Management
Tritriangle Institute of Management
Dwarka, New Delhi - 110075CLASS 10th -
Amrita Vidyalayam
Pushp Vihar, Saket, New Delhi - 110017CLASS 12th -
Amrita Vidyalayam
Pushp Vihar, Saket, New Delhi - 110017Skills
- Solution Management
- Complaint Resolution
- Conflict Mediation
- Relationship Building
- Interpersonal Relationships
- Problem-Solving
- Team Building And Leadership
- Quality Monitoring
Accomplishments
- 100% ATTENDANCE – Awards in 100% attendance
- DANCE – Awards in acquiring positions in Dance
- SPORTS – Awards in acquiring positions in BasketBall
- MODEL UNITED NATIONS – Certifications for MUN
- EXEPTIONAL SERVICE - Certificates for providing exception customer service to passengers
- CSAT - Achieving recognition for customer satisfaction from managing director of the airline.
Hobbies and Interests
- Blogging
- Yoga
- Tutoring
- Dancing
- Creative Writing
Languages
English
First Language
Hindi
Proficient (C2)
C2
Sanskrit
Upper Intermediate (B2)
B2
French
Elementary (A2)
A2
Disclaimer
I hereby declare that the above particulars of facts and information stated are true, correct and complete to the best of my belief and knowledge.
Timeline
Service Executive
British Airways - Call BA
02.2022 - Current
Sales Executive
Policy Bazaar
08.2021 - 02.2022
High School Diploma -
Hari Krishna Kala Kendra
BBA - Business Administration And Management
Tritriangle Institute of Management
CLASS 10th -
Amrita Vidyalayam
CLASS 12th -
Amrita Vidyalayam
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