Sneha Kumari
Team Manager
Pune
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Self-motivated and true team player.
Diligent Team Manager, skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Customer Service Representative
Amazon
PUNE
09.2015 - 06.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Resolution Specialist
Amazon
PUNE
06.2017 - 07.2018
- Formulated focused and individualized resolutions aimed to resolving customer issues eventually.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Apprentice Team Manager
Amazon
PUNE
09.2018 - 05.2019
- Was selected as an ATM in September 2018.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Maintained professional, organized and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.Accomplished multiple tasks within established timeframes.
Team Manager
Amazon
PUNE
06.2020 - Current
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Facilitated meetings to communicate team performance goals and results.
- Led employee relations through effective communication, coaching, training and development.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
Education
BE - Electronics and Telecommunication
Sinhgad Institute of Technology And Science
Pune 05.2011 - 05.2015
HSC -
Army Public School Kolkata
Kolkata 05.2008 - 05.2010
SSC -
Army Public School
Kolkata 05.2007 - 05.2008
Skills
Effective Communication Skills
Timeline
Team Manager
Amazon
06.2020 - Current
Apprentice Team Manager
Amazon
09.2018 - 05.2019
Resolution Specialist
Amazon
06.2017 - 07.2018
Customer Service Representative
Amazon
09.2015 - 06.2017
BE - Electronics and Telecommunication
Sinhgad Institute of Technology And Science
05.2011 - 05.2015
HSC -
Army Public School Kolkata
05.2008 - 05.2010
SSC -
Army Public School
05.2007 - 05.2008
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