Sneha Kumari

• Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
• Answered user inquiries to resolve computer software or hardware operation problems.
• Monitored online conversations and provided constructive feedback.
• Implemented best practices for troubleshooting techniques across the organization.
• Provided remote support to customers experiencing technical difficulties.
• Maintained records of troubleshooting activities and customer interactions.
• Researched, analyzed and diagnosed complex system problems.
• Collaborated with other departments to ensure timely resolution of customer inquiries.

Roles and Responsibilities:

• Responded promptly to customer inquiries via direct messages or comments on various social media accounts.
• Provided technical support for customers, troubleshooting hardware and software issues.
• Coordinated with other departments to resolve cross-functional issues.
• Prepared reports on customer support activities and metrics for management review.
• Tracked customer feedback to improve service quality and experience.
• Monitored online conversations related to the company, as well as competitors, and identified potential opportunities for growth.
• Resolved customer complaints or answered customers' questions.
• Engaged with and responded to online audience through relevant comments.

• Assisted customers via various online channels to troubleshoot and provide knowledge for HP products, including laptops, PCs, printers, etc.
• Delivered comprehensive expertise on HP computers, laptops, and printer hardware/software.
• Provided support via remote desktop software, diagnosing customer issues over private and public networks.
• Delivered timely and effective solutions.
• Provided technical support to customers via phone and email, troubleshooting hardware and software related issues.

• Troubleshot hardware and software issues related to Chromebooks.
• Performed remote diagnostic testing on Chromebooks to identify problems and provide solutions.
• Resolved customer inquiries regarding Chromebooks via telephone and email.
• Provided technical support for various Chromebook models.
• Collaborated with other IT staff members in order to resolve complex issues associated with Chrombooks.

• Maintained detailed records to ensure comprehensive understanding of operations.
• Advised on business operations, and risk mitigation strategies.
• Reviewed pilot defects with technical and quality assurance to establish metrics for production.
• Verified documents and analyzed data in response to queries regarding client applications.