Sneha Kumari

The Analytics Hub is a managed cloud-based analytics service developed by NICE to support both its CXone and Nexidia platforms. It provides centralized capabilities for AI model training, inference, and management, streamlining the development and deployment of customer engagement analytics (CEA) solutions.

• Leading product ownership for Analytics Hub, a cloud-based platform enabling AI model training, deployment, and lifecycle management across CXone and Nexidia ecosystems.
• Defined product vision and roadmap aligned with business growth and customer analytics needs.
• Owned backlog prioritization, ensuring delivery of high-impact features.
• Collaborated with data science, engineering, and UX teams to deliver scalable and user-centric solutions.
• Improved stakeholder alignment through structured communication, demos, and roadmap transparency.
• Ensured successful product releases with strong focus on quality, performance, and customer adoption.

Enlighten XO analyzes historical conversational data, like voice calls and chat interactions, to extract a complete set of customer intents for the business.

• Data analysis
• Enlighten XO analyzes historical customer conversations from text and voice interactions to identify the best conversations based on outcomes.
• Enlighten XO uses data to optimize self-service applications and improve customer experiences.
• Enlighten XO analyzes conversations to prioritize automation opportunities for customers and agents.
• Enlighten XO exports insights and data into CXone conversational automation solutions.
• Supports BOT: Amelia & Omilia

Origin Duty Management System (Origin DMS) is designed specifically to meet the rostering and planning needs of the UK Police service. Origin DMS is a comprehensive and flexible Rota/shift management system.

• Managed product backlog for workforce management system used by UK Police departments.
• Collaborated with domain stakeholders to ensure system alignment with real-world operational scenarios.
• Improved usability and reporting capabilities for better workforce insights.

The home of SIMS, UNIT-e, Reading Cloud, and Library Management Cloud, ESS works with over 19000 education and library service providers across 49 countries including schools, multi-academy trusts, FE collages, local authorities, and higher institutions.

• Defined product requirements and supported feature delivery across school and library systems.
• Collaborated with stakeholders to gather requirements and prioritize product backlog effectively.
• Defined and prioritized product backlog, aligning with stakeholder expectations and business objectives.

Worked on Credit Suisse banking systems focusing on wealth management and payments modules.

• Validated workflows including client onboarding, trade lifecycle, and transaction processing.
• Supported ServiceNow ITIL implementation to improve IT service management processes.
• Developed test strategies, executed test plans, and improved system reliability through defect resolution.

The Business Requirement for “SNOW ITIL Implementation” is to create a reliable end to end modules on Service Now, based on the principles of ITIL, so that these can be used as the best practices.

• Implemented Agile methodologies to streamline development cycles and boost team collaboration.
• Implemented effective debugging strategies, resulting in fewer software defects and increased reliability.