Supriya Kushwaha
Mumbai,MH
Summary
Proven achiever with extensive experience in customer support and financial transactions, notably at Teleperformance. Excelled in complaint resolution and payment processing, enhancing customer satisfaction and operational efficiency. Skilled in documentation review and fostering team excellence, demonstrated by training peers in best practices. Achieved significant improvements in client service delivery through meticulous attention to detail and proactive problem-solving.
Overview
3
3
years of professional experience
Work History
Senior Customer Service Representative
Teleperformance
08.2023 - Current
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Engaged clients in person and over phone to answer questions and address complaints.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Escalated issues to proper supervisors when standard processes were not effective.
- Assemblies the files of medical billing of c
Accounts Receivable Clerk
GeBBS
01.2022 - 06.2022
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained strict adherence to company confidentiality policies when handling sensitive financial data and personal information for clients.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
Education
Bachelor of Arts - India
Yashwantrao Chavan Collage of Arts, Commerce And S
Navi Mumbai 02.2024
Skills
- Documentation Review
- SOP Writing
- Teamwork and Collaboration
- Call center experience
- Customer Support
- Complaint resolution
- Payment Processing
Timeline
Senior Customer Service Representative
Teleperformance
08.2023 - Current
Accounts Receivable Clerk
GeBBS
01.2022 - 06.2022
Bachelor of Arts - India
Yashwantrao Chavan Collage of Arts, Commerce And S
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