Sneha Magun
Summary
To add depth to my knowledge by taking challenging assignments and wish to continue significantly towards the growth of the organization. To work in the challenging position with an organization that provides ample opportunities to learn and to contribute.
Overview
5
5
years of professional experience
Work History
Service Advisor
British Airways
09.2022 - Current
- Assisted passengers with inquiries, service issues, and special requests related to bookings, baggage, delays, and on-ground services
- Provided real-time updates and proactive communication to enhance the passenger experience
- Promoted customer satisfaction by offering timely solutions and empathetic support
Technical Support Advisor
Concentrix
09.2021 - 08.2022
- Delivered troubleshooting support for wireless internet and telephony issues
- Offered real-time assistance for both wireless network and telephone line failures
- Processed service recovery and compensation requests to address customer dissatisfaction
Service Advisor
Teleperformance
08.2020 - 10.2021
- Provided real-time support for customers regarding orders, deliveries, returns, refunds, and product inquiries
- Resolved issues related to website navigation, payment failures, and account access
Education
BBA - Bachelor of Business Administration.
Indraprastha Institute of Technology & Management
New Delhi, India04-2021
Senior Secondary Education
Mount St. Garjiya School
New Delhi, India04-2018
10th Grade
Mount St. Garjiya School
New Delhi, India04-2016
Skills
- Customer service
- Complaint resolution
- Customer retention
- Customer relations
- Work prioritization
Timeline
Service Advisor
British Airways
09.2022 - Current
Technical Support Advisor
Concentrix
09.2021 - 08.2022
Service Advisor
Teleperformance
08.2020 - 10.2021
BBA - Bachelor of Business Administration.
Indraprastha Institute of Technology & Management
Senior Secondary Education
Mount St. Garjiya School
10th Grade
Mount St. Garjiya School
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