SNEHA MAKHIJA
Associate Director, Centralized Clinical Operations
Thane
Summary
- Accomplished People Leader with more than 14 years of Clinical Research experience spanning across various roles of increasing responsibilities.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
- Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
- Expert in Earned Value Management delivering accelerated revenue growth over last 5 years resulting in compounded revenue growth of 27% and profitability by 35%
- Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
- Acts as a mentor for a team of Customer Delight Managers responsible for enhancing customer experience resulting in repeat business.
- Supports headcount projections to maintain healthy utilization considering the backlog and pipeline in ever evolving market conditions.
- Conducts periodic performance appraisals of people in reporting span Interviews and hires candidates for individual contributor as well as people management roles
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Associate Director
Centralized Monitoring, IQVIA
02.2021 - Current
- Led teams of up to 120 personnel, supervising daily performance as well as training and improvement plans.
- Assisted senior leadership in managing all aspects of operations.
- Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
- Leading revenue assurance for the department resulting in year on year revenue growth of 27%
- Surpassed the revenue targets for 3 consecutive years
- Increased profitability of projects by 35% by optimizing resource allocation
- Identified out of scope work, successfully negotiated budget allocations and change order requests with Project Mangers to avoid revenue reversal
- Created and pitched business cases for highly deserving and motivated people to elevate them to the next level in their careers
- Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
- Challenged status quo and implemented new initiatives to bring in changes
- Transitioned the department which started out as a cost center into a revenue generating asset
Various Roles
Centralized Monitoring, IQVIA
01.2014 - 01.2021
- Picked by Senior Management as the first Centralized Monitor for newly started department of Centralized Monitoring Services
- Contributed instrumentally in establishing the systems and processes of the department
- Strategized and implemented the plans for growth of the department in terms of number of people as well as the revenue
- Various Roles of Increasing Responsibilities from individual contributor (Central Monitor) to people manager to leader (Associate Director)
Various Roles
Core Clinical Operations, IQVIA
10.2008 - 12.2013
- Contributed to the growth of regional Clinical Operations by acting as a Clinical Trials Assistant and Clinical Research Associate in clinical trials for various indications
- Worked effectively in fast-paced environments.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Education
Bachelor of Pharmacy -
Pune University
08.2004 - 07.2008
Skills
Strategic Leadership
Timeline
Associate Director
Centralized Monitoring, IQVIA
02.2021 - Current
Various Roles
Centralized Monitoring, IQVIA
01.2014 - 01.2021
Various Roles
Core Clinical Operations, IQVIA
10.2008 - 12.2013
Bachelor of Pharmacy -
Pune University
08.2004 - 07.2008
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