Summary
Overview
Work History
Education
Skills
Certification
Tools/Systems
Personal Information
Languages
Disclaimer
Timeline
Generic
Sneha Martina. S

Sneha Martina. S

Bengaluru

Summary

Human Resources Operations professional with proficiency in mastering Operations/Shared Services solutions. Experienced in managing day to day operations, service delivery with knowledge in tools like Workday HCM, ServiceNow, SAP (HR), Siebel and employee welfare policies. Focused on building my career & experience in Operations/Shared Services, Employee Services and capitalize on my abilities in creating excellence and driving efficiency.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior Analyst, Workday Operations

Walmart Global Tech
Bengaluru
09.2019 - Current
  • Managing day to day operations of a Shared Services team and leading people
  • Managing Quality Audits and Root cause analysis to identify and resolve gaps in the process and to add necessary controls
  • Working closely with stakeholders through weekly, bi-weekly and monthly calls to ensure smooth running of the process and its controls while also supporting with process improvement plan
  • Coordinating with other HR teams as and when needed to ensure great employee experience
  • Developing weekly, semi-monthly and monthly reports for stakeholders
  • Configured and Tested Business Process and notifications in core HR: Hire, Job Change, Termination, Create Positions, Requisitions, Termination, & Contract Contingent
  • Understanding and documenting workday business processes, workflows, and their relationships to current and future states of processes and solutions
  • Involved in the meeting with business process owners, Subject matter experts (SME) and Security Audit team for requirements gathering
  • Creating Supervisory Organizations, Matrix Organizations, Cost centres, Location and its hierarchies
  • Created and designed SharePoint site for the team with buttons/sliders and graphics
  • Assisting in Payroll compare reports ensuring associates were paid correctly
  • Built and designed a dashboard in ServiceNow and various reports which helped in daily activities
  • Providing Tier III Workday HCM support for Walmart, North America region
  • Checking associates’ Workday profile to ensure accuracy
  • In case of discrepancies, pushing integration on Workday to interface with internal legacy tools like HRDW, Smart, Payroll, Active Directory
  • Creating and editing gain positions, cross-referencing associates’ position
  • Identifying duplicate SSN & SIN, removing the old and updating the new SSN & SIN
  • Access troubleshooting for associates through Workday
  • Pushing integration for critical & non-critical transactions on Workday
  • Pushing integrations like INT007, INT008, INT009, INT203, INT218
  • Ensuring compliance with local, state, and federal laws and regulations, and company policies and procedures by analyzing and interpreting data
  • Implementing initiatives and process improvements in area of responsibility by implementing action plans, executing process changes
  • Managing the offer and post-offer process by drafting and extending offers to shortlisted candidates, escalating offer issues to senior management or other key stakeholders
  • Auditing Tax forms and Generic Document Intake (GDI) forms and approving the same based on set criteria on the HR application
  • Providing support by managing the requisition posting process; contacting and maintaining communication with the recruiter throughout the recruiting process; providing documentation to the recruiter, candidate, hiring manager, and interview team; and processing candidate reimbursements via recruitment systems and Workday
  • Updating and approving Compensation changes, Work permit extension on ServiceNow and Workday and managing Requestors’ inbox during their transfer, Leave of Absence or Termination
  • Reviewing and approving associates’ educational information (Course and University) in Workday
  • Processing New Hire start date corrections after validating the Hire date in the I9 tool (Guardian) and creating New Hire profiles manually in Workday
  • Updating associates’ profile in Background check tool (ABSS) during Internal transfer
  • Validating Personal Data change (Date of birth) updated by the associate with the supporting document provided by them
  • Generating Terms of Employment for the associate and sending it to the associate’s manager to be signed by them
  • Researching and preparing content for EBS People Solutions weekly Newsletter.

HR Service Delivery Associate (HR Shared Services)

Accenture Solutions Pvt Ltd
Bengaluru
09.2017 - 06.2019
  • Sourcing candidates’ profiles through job portals for various internal roles and conducting initial telephonic screening
  • Managing Onboarding process for new joiners which includes collecting required documents and coordinating with the background checks team for required checks
  • Supporting employees’ queries related to navigating through various employee tools and HR, Policies and Benefits related support sites (ServiceNow) to raise requests/tickets
  • Helping employees navigate through Support sites to see the status or resolution on their queries and providing additional support to queries through chat, emails and calls
  • Managing employee’s leave of absence requests which include explaining leave policies, collecting required documentation, reviewing documents and approving their leave, working with Payroll team to ensure they are paid during leave
  • Acting as a primary point of contact and policy advisor for employees which includes handling their grievance and queries
  • Managing and updating employees’ data in HR Information system (SAP) from Hire to Exit
  • This includes but not limited to Hiring, Role change, Promotion, Leave of absence, Separation
  • Working closely with HR and Operations stakeholders to provide required status updates and reports periodically to ensure Business as usual
  • This includes bi-weekly and monthly calls with various HR and Operations stakeholders
  • Performing required follow ups with employees and other internal HR and Operations teams and their managers to ensure required policy compliance is met
  • Conducting engagement activities for employees periodically to ensure they stay motivated and have the appropriate environment and tools to perform their work efficiently.

Seller Support

Amazon Development Centre Pvt Ltd
Bengaluru
07.2016 - 12.2016
  • Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers issues
  • Builds Platform and business knowledge to better serve sellers
  • Demonstrates excellent time management skills and the ability to work independently knowledge while using departmental resources, policies and procedures
  • Maintains acceptable performance metrics such as quality, productivity, first contact resolution and attendance
  • Contributes to a positive team environment and proactively aids team members with difficult contacts as needed
  • Maintains a positive and professional demeanour always portraying the company in a positive light and effectively managing sensitive issues.

Escalation Specialist

Flipkart.com Internet Pvt Ltd
Bengaluru
07.2014 - 06.2016
  • Identifying, analysing, and initiating the escalation process based on the escalation criteria specified by the organization
  • Linking the escalation task with incident problem records, identifying suitable service provider contacts, and finding the appropriate customer management services qualified for the task
  • Establishing accurate expectations from the escalating procedures, enforcing relief to the customers, and reviewing the situation appraisal formulated by the escalation team for ensuring the consumer satisfaction throughout the escalation process
  • Coordinating with the customers for developing an escalation management plan as per their requirements, adding additional resources for escalation process if required, and developing a detailed technical plan accordingly
  • Initiating hierarchical escalation process as per the incident management process, including senior authorities and asking for their support, if the need arises
  • Updating and maintaining escalation process records at each stage, updating the same in management data, and reviewing and adjusting the escalation process accordingly
  • Informing the customer about the escalation performance metrics, reviewing the root cause of escalation for improving the escalation procedures, and maintaining compliance with the corporate and regional escalation policies
  • Assuring the team's availability if the problem arises during the monitoring period, closing the escalation process once the monitoring period is completed successfully, and ensuring customer satisfaction before closing the escalation.

Education

Masters in Commerce -

First Grade College, Bangalore University
Bengaluru
04-2023

Bachelor of Commerce -

First Grade College, Bangalore University
Bengaluru
01.2014

Pre-University -

St. Teresa’s Girls PU College
01.2011

SSLC -

St. Teresa’s Girls High School
01.2009

Skills

  • HR Operations/Shared Services
  • Workday HCM
  • ServiceNow
  • SAP (HR)
  • Siebel
  • Process improvement
  • Stakeholder management
  • Leave of Absence Management

Certification

  • Cross culture sensitivity training
  • Negotiation skills training
  • Soft skill - Client Management Training
  • HIPAA (Health Insurance Portability and Accountability Act) certified
  • Trained on FMLA (Family Medical Leave Act) and ADA (Americans with Disabilities Act)

Tools/Systems

  • Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
  • Workday HCM
  • SAP (HR)
  • ServiceNow
  • ID Dashboard
  • HRDW
  • ELM
  • Cross Reference
  • Siebel
  • LAT (Leave Admin Tool)

Personal Information

  • Father's Name: Steven J.
  • Nationality: Indian
  • Marital Status: Married

Languages

  • English
  • Kannada
  • Tamil
  • Telugu
  • Malayalam
  • Hindi

Disclaimer

I hereby declare that the information mentioned in this application are true, complete and correct to the best of my knowledge. References will be furnished upon request.

Timeline

Senior Analyst, Workday Operations

Walmart Global Tech
09.2019 - Current

HR Service Delivery Associate (HR Shared Services)

Accenture Solutions Pvt Ltd
09.2017 - 06.2019

Seller Support

Amazon Development Centre Pvt Ltd
07.2016 - 12.2016

Escalation Specialist

Flipkart.com Internet Pvt Ltd
07.2014 - 06.2016

Masters in Commerce -

First Grade College, Bangalore University

Bachelor of Commerce -

First Grade College, Bangalore University

Pre-University -

St. Teresa’s Girls PU College

SSLC -

St. Teresa’s Girls High School

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Sneha Martina. S