Sneha Mazumdar
Jamshedpur
Summary
Professional with a strong background in housekeeping coordination. Skilled in organizing and managing administrative tasks to ensure seamless operations. Highly focused on team collaboration and achieving results, adaptable to changing needs. Expertise in scheduling, inventory management, and maintaining high standards of cleanliness and efficiency.
Overview
11
11
years of professional experience
Work History
Restaurant Shift Manager
RSR Christian Inc.
11.2023 - 01.2025
- Streamlined restaurant opening and closing procedures, achieving a 20% reduction in transition times by implementing standardized checklists that improved operational efficiency for each shift change.
- Implemented budget management processes by developing a detailed tracking system for labor and food costs, resulting in maintaining expense levels within 5% of the monthly forecasted budget over six consecutive months.
- Resolved customer complaints promptly, decreasing response time from 48 hours to less than 15 minutes; gathered insights that identified three primary sources of guest dissatisfaction and drove enhancements to service protocols.
Line Cook
OTG
11.2023 - 11.2024
- Skilled in preparing and cooking a variety of menu items with consistency and quality.
- Strong knowledge of food safety, hygiene, and kitchen best practices.
- Experienced in working efficiently in fast-paced, high-volume kitchen environments.
- Collaborative team player, ensuring smooth kitchen operations and timely service.
Housekeeping Office Coordinator
Soho Hotel
03.2023 - 07.2023
- Coordinated daily housekeeping operations by serving as the communication link between the front office, maintenance, and housekeeping staff.
- Handled guest requests and complaints promptly, ensuring high levels of satisfaction.
- Maintained accurate records of room status, staff schedules, and inventory usage.
- Assisted in preparing duty rosters, tracking attendance, and managing housekeeping supplies.
- Oversaw lost & found procedures, ensuring proper documentation and secure handling.
- Supported housekeeping supervisors in room inspections and reporting maintenance issues.
- Ensured compliance with health, safety, and hygiene standards across all areas.
Customer Service Associate
Admiral Group
09.2018 - 12.2022
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Researched and documented anomalies found during investigations into suspected false information provided by insured parties, delivering comprehensive feedback directly influencing team training sessions as the most junior member on the unit's scrutiny division.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Examined claims forms and other records to determine insurance coverage.
- Processed between 60 and 70 insurance policies daily, ensuring thorough evaluations of claims while meeting rigorous compliance standards for accuracy in paperwork handling.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
Customer Service Specialist- Table Booking
Zomato Media Private
12.2017 - 07.2018
- Analyzed trends in customer feedback to implement targeted improvements; identified critical areas impacting service delivery, leading to the compilation of findings that boosted the overall claim processing efficiency by one hour per day.
- Delivered exceptional customer satisfaction by resolving over 95% of inquiries in a single interaction, leading to increased client retention.
- Delivered in-depth responses to an average of 50+ inquiries per day, resulting in consistent first-call resolutions that strengthened client trust and refined communication processes throughout the insurance underwriting department.
Customer Administrative Associate- IT Support
Silverskills Private
08.2016 - 11.2017
- Implemented first-line IT support to customers and internal staff by troubleshooting hardware, software, and network issues.
- Managed support tickets via helpdesk tools (e.g., Jira, Zendesk, Freshdesk, ServiceNow), ensuring timely updates and resolution.
- Collected user feedback on IT services and worked to improve customer satisfaction.
- Escalated unresolved or complex IT issues to higher-level support teams when needed.
- Held Experience in boardroom technology, including audio-visual systems and video conferencing tools.
Sales Executive
Uplift Tourism Pvt. Ltd
05.2014 - 07.2016
- Formulated and implemented targeted sales strategies that generated 50 new leads each month; designed an actionable plan to achieve quarterly revenue goals, resulting in a significant boost for Overall team performance.
- Engaged over potential and existing customers through strategic phone calls, personalized emails, and face-to-face interactions; strengthened relationships resulting in a 20% increase in repeat business within one fiscal quarter.
Education
Graduate Certificate - Supply Chain Management - Global
Conestoga College Institute of Technology and Advanced Learning
Kitchener, ON08.2023
BBA - Marketing and Consumer Studies
XITE, Kolhan University
04.2014
Skills
- Inventory management
- Scheduling & staff management
- Team leadership
- Conflict resolution
- Communication skills
- Customer service
- Time management
- Attention to detail
- Microsoft Suite
Languages
English - Full Professional
Bengali - Native or Bilingual
Hindi - Native or Bilingual
Punjabi - Limited Working
Timeline
Line Cook
OTG
11.2023 - 11.2024
Restaurant Shift Manager
RSR Christian Inc.
11.2023 - 01.2025
Housekeeping Office Coordinator
Soho Hotel
03.2023 - 07.2023
Customer Service Associate
Admiral Group
09.2018 - 12.2022
Customer Service Specialist- Table Booking
Zomato Media Private
12.2017 - 07.2018
Customer Administrative Associate- IT Support
Silverskills Private
08.2016 - 11.2017
Sales Executive
Uplift Tourism Pvt. Ltd
05.2014 - 07.2016
BBA - Marketing and Consumer Studies
XITE, Kolhan University
Graduate Certificate - Supply Chain Management - Global
Conestoga College Institute of Technology and Advanced Learning
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