Sneha Naik
Team Leader
Mumbai Suburban,Maharashtra
Summary
Self-motivated, detail-oriented professional with interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the role at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Overview
12
12
years of professional experience
Work History
Team Leader
TATA CONSULTANCY SERVICES
Mumbai, Maharashtra
06.2017 - Current
- Responding to daily customer enquiries on email related to Exports and providing shipment related information to Front office
- Delegated tasks to associates, resulting in optimized productivity and goal attainment
- Analyzed and identified gaps in policies and procedures for continuous process improvement
- Always ensured Standard Operating Procedures (SOP) and SLAs are prepared and maintained for all processes managed in the Documentation and necessary amendments are done.
- Generated data to prepare reports and statistics for management review
- Improved processes and created efficiencies using various initiatives
- Participated in ongoing training to enhance own job skills and knowledge
- Conducting briefing on weekly, sharing audit feedback, new updates, focused on target and achievements.
- Offered training and support to keep team members motivated and working toward objectives.
- Created and distributed monthly, quarterly and annual reports to management
- Provided coaching and feedback on employee performance, encouraging professional development regarding performance.
- Tracking, monitoring, and achieving KPI's related to the process.
- Constantly collaborated with client and HO team to identify the root cause of high volume spike in Workflows and closure of them with 100% accuracy within TAT.
Information Process Specialist
TATA CONSULTANCY SERVICES
Mumbai
04.2012 - 05.2017
- Maintained records of daily data communication transactions, problems and remedial actions taken and installation activities
- Provided product information and resolved concerns to assist customers
- Handling queries and complaints of the customers related to Telephone, Internet and Pay TV
- Ensure high level of customer satisfaction through defined parameters of quality control and timely processing.
- Data feeding in Oracle & SAP System
- To ensures all inventory transaction are completed within the timeline.
- Ability to work in cross-functional teams and collaborate with internal and external teams
Education
Bachelor Of Commerce -
Mumbai University
03.2010
Skills
- Training Junior Team Members
- Daily Status Reports
- Basic of MS Excel / PowerPoint
- Ability to build motivation
- Creative & self-confident
- Positive approach thinking
Roles And Responsibilities
- TCS internal quality meets & project review with stake holders.
- Monthly performance review with Associates
- Managed Team activities, Daily/weekly Team Meetings.
- People management, Productivity and Accuracy Management, Manage SLA.
- Maintained files and filing, keeping sensitive information confidential.
Personal Information
Personal Information
· Date of Birth: 21/02/1990
· Gender: Female
· Nationality: Indian
· Marital Status: Married
Awards
- Appreciation & Awarded as BPS Star Performer Award.
- Awarded as Continuous Learning with TCS
- Contextual Masters for KYC (Know your Customer) Transition.
- Awarded for Service Commitment award Year 2023-2024 for TCS.
Timeline
Team Leader
TATA CONSULTANCY SERVICES
06.2017 - Current
Information Process Specialist
TATA CONSULTANCY SERVICES
04.2012 - 05.2017
Bachelor Of Commerce -
Mumbai University
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