Sneha Neppo
Jr. Analyst CS
Banglore
Summary
Detail-oriented Junior Analyst with excellent research, planning and project management skills. Specializing in Onboarding and KYC. Proficient in reporting, data analysis. Good communication, organizational and prioritizing abilities.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
Work History
Jr. Analyst
Razorpay
banglore
07.2021 - Current
- Provided administrative support to senior analysts and department professionals.
- Helped in setting up the KYC procedure fr merchant Onboarding
- Handled customer queries n Freshdesk and calls.
- Built harmonious relationship with merchants partners involved in process.
Social Media Analyst
Kallada Solutions Private Ltd
Banglore
07.2020 - 01.2021
- SEO, Google Analytics, MS Office
- Designed and executed social media strategies to gain followers and increased social media lead.
- Developed a cross-channel social media platform to engage with users on Instagram and
Facebook to promote content resulting in overall building of handles. - Used captivating captions and layouts to create compelling feed with regular engagement on
social media platforms. - Used data to understand what worked and what did not on each social media platform.
- Worked to optimise content across platforms to coincide with new algorithms and trends.
Education
Bachelor of Arts - English Language And Literature
Union Christian
Aluva, Kerala 06.2015 - 05.2018
Master of Arts - Mass Communication And Journalism
CMS Jain University
Banglore 05.2019 - 06.2021
Skills
Fast and efficient learner with good decision-making skills Ability to work efficiently in high stress & time sensitive situations SEO, Google Analytics, MS Office, KYC tool
Accomplishments
- Trained and certified by UBCHEA and the Department of English of Union Christian College as a mentor for students with special needs in educational institutions.
- ● College department magazine editor and cover designer for the year 2017 – 2018.
- ● Experience in conducting art exhibitions and workshops on doodle art, recycle art and initiated a
cultural and art fest named “Raandhal” in 2017 at Union Christian College, Aluva. - ● Organized a fund raising-cum-cultural program under the banner “Pain and Palliative Care”
(Non-Profitable Organization) as its Event Coordinator in 2017. - ● Gave impetus to “Raandhal” - annual handicraft and art exhibition in Union Christian College,
Kerala, India.
Additional Information
- Successfully completed research on the topic Representation of Violence in Postmodern Theatre with special reference to Edward Bond’s ‘Black Mass’ in the year 2018 for the award of Bachelor’s Degree in English Language and Literature.
- Presented a paper titled Observational Behavior in Indian Films with special reference to the movie ‘Nishabdh’ in national level management fest held in Viswajyothi College of engineering and Technology, Vazhakulam.
- National Congress on Human Rights (Distinct Voices in Resistance and Survival – special talk by Daya Bhai) held in St. Joseph’s College, Kerala, India (2018).
- UGC Sponsored One Day International Workshop on Poetry and Fiction held in Farook College, Kerala, India (2017).
- Attended classes on Chinese literature sponsored and launched by Union Christian College in association with Harvard University.
- Participated in International web-convention ‘Hundred years of Media Education in South Asia’ in 2020.
Timeline
Jr. Analyst
Razorpay
07.2021 - Current
Social Media Analyst
Kallada Solutions Private Ltd
07.2020 - 01.2021
Master of Arts - Mass Communication And Journalism
CMS Jain University
05.2019 - 06.2021
Bachelor of Arts - English Language And Literature
Union Christian
06.2015 - 05.2018