Sneha Pamarthi
Assistant Manager - Training
Hyderabad,TG
Summary
Dynamic leader with a proven track record at HSBC, enhancing staff training and development, and boosting employee engagement by over 30%. Expert in strategic planning and coaching, I excel in fostering supportive environments and driving significant improvements in team performance. Skilled in process improvement and customer service, I am committed to achieving excellence and fostering growth.
Overview
9
9
years of professional experience
Work History
Assistant Manager -Training
HSBC
05.2019 - Current
- Streamlined training materials for increased efficiency, resulting in higher employee engagement during learning sessions.
- Established a mentorship program that paired experienced staff members with new hires, fostering a supportive work environment and encouraging knowledge sharing.
- Improved employee performance by designing and implementing effective training programs tailored to individual needs.
- Organized cross-functional workshops aimed at promoting teamwork and improving communication skills among diverse departments.
- Collaborated with department heads to identify areas of improvement and develop customized solutions for enhanced team performance.
- Boosted productivity levels by providing employees with access to relevant professional development resources.
- Encouraged a culture of continuous learning by promoting opportunities for employees to attend relevant workshops, conferences, and webinars outside of the company''s internal offerings.
- Enhanced company culture through the development of comprehensive onboarding processes for new hires.
- Created and implemented plan to harmonize, integrate and optimize skill-based training.
- Evaluated the success of implemented training programs using key performance indicators, leading to continuous improvement efforts.
- Tracked employee progress throughout various training programs, providing feedback and support as needed to ensure successful completion of objectives.
- Identified opportunities for process improvements and created best practices.
- Facilitated leadership seminars geared towards nurturing the next generation of managers within the company.
- Formalized coaching process and improved staff coaching skills.
- Developed annual training calendars outlining key learning opportunities for all staff members, ensuring equitable access to growth opportunities within the organization.
- Implemented an e-learning platform allowing employees to complete courses remotely, increasing participation rates in professional development activities.
- Reduced employee turnover by conducting thorough assessments and addressing skill gaps with targeted training initiatives.
- Trained new hires to perform cross-training exercises with experienced workers.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Provided coaching and mentoring to employees.
- Facilitated virtual, in-person and blended learning sessions.
Customer Support Representative
VCC INDIA PVT LTD
05.2018 - 04.2019
- Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Consistently received positive feedback from both customers and colleagues alike due to dedication towards outstanding service delivery.
- Exceeded performance metrics by consistently providing high-quality support to clients.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
Process Associate
Genpact
04.2016 - 07.2017
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
- Participated in regular team meetings, contributing valuable insights toward process enhancements.
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Adhered to all deadlines, managing time effectively to complete tasks within designated timeframes.
- Maintained high levels of data confidentiality through adherence to company policies and procedures.
- Independent problem solver who took initiative in researching solutions without needing excessive supervision.
Education
Post-Graduate Certificate - Pharmacology
Jawaharlal Nehru Technological University
Hyderabad, India 05.2001 -
Skills
Staff training and development
Timeline
Assistant Manager -Training
HSBC
05.2019 - Current
Customer Support Representative
VCC INDIA PVT LTD
05.2018 - 04.2019
Process Associate
Genpact
04.2016 - 07.2017
Post-Graduate Certificate - Pharmacology
Jawaharlal Nehru Technological University
05.2001 -
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