Sneha Pamarthi
Assistant Manager - Training
Hyderabad,TG
Summary
Dynamic leader with a proven track record at HSBC, enhancing staff training and development, and boosting employee engagement by over 30%. Expert in strategic planning and coaching, I excel in fostering supportive environments and driving significant improvements in team performance. Skilled in process improvement and customer service, I am committed to achieving excellence and fostering growth.
Overview
9
9
years of professional experience
Work History
Assistant Manager -Training
HSBC
05.2019 - Current
- Streamlined training materials for increased efficiency, resulting in higher employee engagement during learning sessions.
- Established a mentorship program that paired experienced staff members with new hires, fostering a supportive work environment and encouraging knowledge sharing.
- Improved employee performance by designing and implementing effective training programs tailored to individual needs.
- Organized cross-functional workshops aimed at promoting teamwork and improving communication skills among diverse departments.
- Collaborated with department heads to identify areas of improvement and develop customized solutions for enhanced team performance.
- Boosted productivity levels by providing employees with access to relevant professional development resources.
- Encouraged a culture of continuous learning by promoting opportunities for employees to attend relevant workshops, conferences, and webinars outside of the company''s internal offerings.
- Enhanced company culture through the development of comprehensive onboarding processes for new hires.
- Created and implemented plan to harmonize, integrate and optimize skill-based training.
- Evaluated the success of implemented training programs using key performance indicators, leading to continuous improvement efforts.
- Tracked employee progress throughout various training programs, providing feedback and support as needed to ensure successful completion of objectives.
- Identified opportunities for process improvements and created best practices.
- Facilitated leadership seminars geared towards nurturing the next generation of managers within the company.
- Formalized coaching process and improved staff coaching skills.
- Developed annual training calendars outlining key learning opportunities for all staff members, ensuring equitable access to growth opportunities within the organization.
- Implemented an e-learning platform allowing employees to complete courses remotely, increasing participation rates in professional development activities.
- Reduced employee turnover by conducting thorough assessments and addressing skill gaps with targeted training initiatives.
- Trained new hires to perform cross-training exercises with experienced workers.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Provided coaching and mentoring to employees.
- Facilitated virtual, in-person and blended learning sessions.
Customer Support Representative
VCC INDIA PVT LTD
05.2018 - 04.2019
- Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Consistently received positive feedback from both customers and colleagues alike due to dedication towards outstanding service delivery.
- Exceeded performance metrics by consistently providing high-quality support to clients.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
Process Associate
Genpact
04.2016 - 07.2017
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
- Participated in regular team meetings, contributing valuable insights toward process enhancements.
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Adhered to all deadlines, managing time effectively to complete tasks within designated timeframes.
- Maintained high levels of data confidentiality through adherence to company policies and procedures.
- Independent problem solver who took initiative in researching solutions without needing excessive supervision.
Education
Post-Graduate Certificate - Pharmacology
Jawaharlal Nehru Technological University
Hyderabad, India 05.2001 -
Skills
Staff training and development
Strategic planning
Workload management
Goal setting
Project management
Staff supervision
Staff management
Business development
Customer rapport
Performance reviewing
Staff development
Employee performance evaluation
Orientation and training
Financial reporting
Employee supervision
Process improvement strategies
Coaching and mentoring
Customer service and satisfaction
Business development understanding
Reporting and documenting
Orientating and training
Operations management
Team leadership
Employee performance evaluations
Cost reduction
Team motivation
Decision-making
Customer service
Customer relations
Timeline
Assistant Manager -Training
HSBC
05.2019 - Current
Customer Support Representative
VCC INDIA PVT LTD
05.2018 - 04.2019
Process Associate
Genpact
04.2016 - 07.2017
Post-Graduate Certificate - Pharmacology
Jawaharlal Nehru Technological University
05.2001 -