Sneha Pandey
Technical Writer
Hyderabad
Summary
Technical Writer with 7+ years of experience driving documentation strategy and delivering high-impact content for SaaS and cloud-based products. Proven ability to lead cross-functional teams, mentor junior writers, coordinate documentation workflows, and create user-centric, clear, and engaging technical materials. Skilled in technical content strategy, UX writing, information architecture, accessibility, and localization to ensure scalable, reusable, and consistent documentation.
Overview
2
2
years of post-secondary education
3
3
Certifications
8
8
years of professional experience
Education
MA - Journalism and Mass Communication
University of Kalyani
2020.06 - 2022.08
Skills
ArborText
GitLab
Figma
SEO
DITA and XML authoring
Instructional Design
Team Leadership
Documentation management
Web content management
Process documentation
Software documentation
Adobe Creative
Timeline
Technical Writer
OpenText
2024.05 - Current
Associate Technical Writer
Globallogic
2023.03 - 2024.04
Technical Writer
Studio Graphene Pvt Ltd
2021.09 - 2023.02
Senior Technical Content Writer
IBL INFOTECH
2021.03 - 2021.09
MA - Journalism and Mass Communication
University of Kalyani
2020.06 - 2022.08
Microsoft SQL from Udemy
2020-04
Senior Media Analyst
Prime Opinion
2020.02 - 2021.01
Python Certification from Udemy.
2019-10
Core Python certification from Coursera
2019-08
Creative Content Writer
Lemontree Media Works Pvt Ltd
2018.12 - 2020.01
Content Writer
Adroit Visuals
2017.06 - 2018.12
Work History
Technical Writer
OpenText
2024.05 - Current
- Develop end-to-end product documentation using ArborText and internal tools aligned with OpenText’s style and standards.
- Collaborate with Product Managers to write, review, and publish release notes and new feature announcements.
- Conduct peer reviews of documentation and UX/UI text to ensure clarity and consistency.
- Mentor junior writers by providing feedback, organizing training sessions, and fostering professional growth.
- Lead cross-functional training sessions to improve documentation standards and collaboration.
- Coordinate cross-functional documentation efforts to streamline workflows and improve content reuse and quality.
- Partner with SMEs and Developers to create cloud-based user manuals, configuration guides, and integration instructions.
- Apply MSTP guidelines and documentation best practices such as chunking, minimalism, and reuse.
- Contribute to content strategy by identifying improvements, defining information architecture, and optimizing workflows.
Associate Technical Writer
Globallogic
2023.03 - 2024.04
- Develop Google Sites, newsletters, help center content, user manuals, and guided tours for client projects.
- Collaborate with project managers and leads to create project documentation and training materials.
- Review peer documentation to ensure quality and alignment with client expectations.
- Mentor junior writers and provide guidance to support skill development.
- Edit, transcribe, and localize training scripts and videos.
- Participate in content strategy initiatives to improve documentation structure and user experience.
Technical Writer
Studio Graphene Pvt Ltd
2021.09 - 2023.02
- Created user documentation including guides, manuals, and operations materials.
- Collaborated with engineers and product managers to develop internal and external manuals.
- Applied UX writing principles for interface text and online help.
- Supported localization efforts through structured, reusable content.
- Contributed to documentation taxonomy and content strategy.
Senior Technical Content Writer
IBL INFOTECH
2021.03 - 2021.09
- Updated technical publications and instruction booklets.
- Collaborated on user manuals and developer guides.
- Ensured clarity and usability through UX writing and content chunking.
Senior Media Analyst
Prime Opinion
2020.02 - 2021.01
- Summarized and tagged news articles based on market trends.
- Wrote blog posts offering analysis and commentary.
Creative Content Writer
Lemontree Media Works Pvt Ltd
2018.12 - 2020.01
- Developed marketing content and user manuals.
- Maintained platform-specific documentation and collateral.
Content Writer
Adroit Visuals
2017.06 - 2018.12
- Created SEO-friendly content following branding guidelines.
- Revised and proofread content for accuracy and clarity.