SNEHA PHATAK
Operational Risk Transformation Specialist
Mumbai
Summary
Accomplished and performance-driven Operational Risk & Business Analyst specialist with proven expertise in ServiceNow IRM (dbGRC) implementation, regulatory compliance, controls frameworks, and project governance. Adept at governing and driving end-to-end process re-engineering and delivering strategic business outcomes in alignment with enterprise objectives. Demonstrated success in stakeholder engagement, audit readiness, UAT leadership, and control assurance and ensuring robust synchronization and compliance across all three Lines of Defence. Recognized for strategic and analytical thinking, and cross-functional leadership, with a consistent track record of optimizing operations, strengthening governance, ensuring compliance with ORM standards. And delivering sustainable value in high-pressure, fast-paced environments.
Overview
15
15
years of professional experience
Work History
Operational Risk Transformation Specialist
Deutsche Bank India Pvt. Ltd.
01.2018 - Current
- Acts as Process Owner for ServiceNow IRM (dbGRC) and ORM business-owned application, managing build-out, functionality enhancements, and ongoing maintenance.
- Affiliate with implementation teams to translate business requirements into technical solutions, serving as a gatekeeper for requirements and solution design.
- Managing the requirements pipeline from stakeholders pre- and post-go-live and providing support to draft Business Requirement Documents (BRDs) including sprint planning, user stories, acceptance criteria, test cases for UAT and providing support throughout the build and testing.
- Predominantly Leads User Acceptance Testing (UAT): By defining the test strategies i.e processes and dependencies, developing the test scripts/acceptance criteria/user guidance/smoke testing packs and, executing the interface testing, tracking the risks, and coordinating status updates.
- Engaging with 1st LOD SMEs to analyze business processes, document future-state models, and develop and maintain functional documentation (user manuals, training videos).
- Investigating the issues, collaboration with engineers to resolve the defects, and ensuring to execute the Incident reporting & root cause analysis
- Support audit and regulatory reviews, ensure comprehensive documentation readiness and timely escalations.
- Effective Coordinate with international teams virtually, maintaining strong stakeholder relationships across business, technology, and control functions.
- Provide administrative support when required (agenda creating and minute taking), and escalation management
Short-Term Assignment – Controls Execution team
08.2024 - Current
- Oversee management and maintenance of DB control inventory.
- Oversight of controls documentation, Certification, Assessment, and Assurance.
- A robust understanding of Operational Risk Management principles and practices
- Controls framework background with 2nd LOD in key controls identification, assurance and challenge
Short-Term Assignment – Project Management Office (PMO)
03.2023 - 12.2023
- Supported various tasks to promote the delivery of firm-wide Key Deliverable to implement the enhanced Operational Risk & Control Framework.
- Involved in close collaboration across all three Lines of Defence.
- Good working knowledge of dbClarity of managing the KD updates for like milestones, dependencies, risks and issues
- Experience working in large complex working groups and holds strong communication skills and ability to summarise facts and provide status updates to a senior audience
Processing Supervisor
DBOI Global Services Pvt Ltd.
06.2012 - 01.2018
- Worked as Processing Supervisor in Financial Supply Chain for APAC and EMEA region for comprehensive client service at pre & post on-boarding stage of Financial Supply Chain program held with Deutsche Bank.
- Mediated with all on shore Branch Sales and Implementations Teams and involved in UAT Testing for successfully go-live of clients.
- Successfully migrated end to end process of major stockholders from DB New York branch to DBOI.
- Nominated for Employee of the Year 2014. Rewarded with SPOT, Employee of the month awards multiple times and Service Center Rewards and Recognition Award during the stint.
Team Member
JPMorgan India Services Pvt. Ltd.
04.2010 - 06.2012
- Worked for Hong Kong trade operations, Fanfold Processing by booking the transaction in the system in order to generate cover letter for both export and import applicants and beneficiaries.
- Ensure all the transactions are processed as per the applicable procedures, service standards, and operational instructions.
- Managed sensitive and critical transactions with least errors and substantial contribution to process improvements identified and fixed the flaws in existing processes thereby enhancing productivity both in export and import fanfold processing and reporting.
Education
Masters in Finance Management - Finance
Mumbai University
Mumbai01.2013
Bachelor Of Commerce - Commerce
Mumbai University
Mumbai01.2008
Skills
- Experience with risk management tools
- Skilled in utilizing MS Office applications for productivity
- Testing & Documentation: UAT, BRDs, Test Cases, Root Cause Analysis, Process Documentation
- Proactively initiate, develop, and maintain effective working relationships with team members, with collaborative, innovative and intelligent problem solving
- Self-motivated and flexible to work autonomously coupled with ability to work in virtual teams for an international environment of having matrix/global organizations with diverse senior stakeholders including appreciating the different cultures during collaborating and sharing
- Excellent communication and English skills, can work under high-pressure dynamic environment and deliver being focused and pragmatic
- Strong problem-solving skills and a desire to innovate with strong proficiency using Microsoft Office products for Windows including Word, Excel, SharePoint
Core Competencies
Operational Risk Management | Risk & Control Frameworks | ServiceNow IRM (dbGRC) | PMO Governance | Regulatory Compliance | Audit & Assurance | User Acceptance Testing (UAT) | | Business Requirements | Process Optimization and Documentation | Data Analysis | Stakeholder Engagement | dbClarity | Incident & Issue Management
Timeline
Short-Term Assignment – Controls Execution team
08.2024 - Current
Short-Term Assignment – Project Management Office (PMO)
03.2023 - 12.2023
Operational Risk Transformation Specialist
Deutsche Bank India Pvt. Ltd.
01.2018 - Current
Processing Supervisor
DBOI Global Services Pvt Ltd.
06.2012 - 01.2018
Team Member
JPMorgan India Services Pvt. Ltd.
04.2010 - 06.2012
Masters in Finance Management - Finance
Mumbai University
Bachelor Of Commerce - Commerce
Mumbai University
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