SNEHA P KABADI
Customer Support Manager
Bangalore
Summary
Dynamic Customer Success Manager with a proven track record at Expertia AI Technology, excelling in customer relationship building and retention strategies. Leveraged data-driven insights to enhance client engagement, resulting in significant revenue growth. Skilled in onboarding and problem-solving, fostering long-term partnerships through exceptional service and strategic account management.Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Customer Success Manager
Expertia AI Technology Private Limited
09.2022 - Current
- Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
- Focused on client retention and conversion, providing strategic follow-ups to transition clients into a paid Models.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Nurtured long-term partnerships by maintaining open lines of communication and providing consistent support.
- Created customer support strategies to increase customer retention.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed comprehensive knowledge base and FAQs, reducing incoming support queries by offering self-help options.
- Led team of customer success specialists, providing ongoing training and support to enhance team performance.
- Leveraged data-driven insights to develop targeted strategies for enhancing overall client engagement levels.
Sales Manager
NuGenomics
04.2022 - 09.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
Training Facilitator
Nivasoft India Private Limited
11.2021 - 04.2022
- Conducted post-training analysis to identify areas for improvement in future sessions, resulting in continuous refinement of program offerings.
- Incorporated real-world examples into course materials to provide employees with practical applications of theoretical concepts.
- Administered regular assessments to track progress and address any areas requiring additional focus or support for learners'' growth.
- Created an internal knowledge-sharing platform where employees could share best practices and collaborate on projects more effectively.
- Optimized existing curriculums based on participant feedback, ensuring relevance of content material across changing organizational needs over time.
- Implemented a mentorship program, pairing experienced staff members with new hires for personalized guidance and support.
- Collaborated with cross-functional teams to identify skill gaps and develop targeted training initiatives.
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Managed external vendor relationships for specialized trainings, ensuring cost-effective solutions aligned with company goals.
- Identifying new business opportunities - including new markets, growth areas, trends, customers,
- partnerships, products and services - or new ways of reaching existing markets.
- Responsible for Lead generation/development and conducting research and networking to make new
- business contacts. Source: LinkedIn, Google Search and Internal Reference,Responsible for getting appointments and arranging sales meetings with target
- Facilitated open communication between management and staff during change initiatives, easing transitions and minimizing disruptions.
- Delivered informative presentations at industry conferences, reinforcing the company''s commitment to employee development and growth.
Admission Counselor
UpGRAD Education Private Limited
08.2021 - 10.2021
- Assessed student interests and skills and provided strategic information about pursuing suitable courses.
- Explained institution's fee structure, amenities, courses offered and facilities to prospective students and parents.
- Delivered engaging presentations about the college/university at various off-campus events such as high school visits or conferences.
- Coordinated campus visits for prospective students and their families, showcasing the institution''s facilities, programs, and resources.
- Assisted in developing marketing materials to effectively communicate the value of the institution''s educational offerings.
- Implemented data-driven strategies to continuously improve recruitment efforts based on enrollment trends and goals.
- Enhanced applicant experience by providing personalized guidance and support throughout the admissions process.
- Increased enrollment rates by organizing and participating in college fairs, open houses, and information sessions.
- Developed strong relationships with high schools and community organizations to promote the institution''s programs and offerings.
- Provided exceptional customer service by responding promptly to inquiries from prospective students via phone, email, or social media channels.
- Mentored newly hired Admissions Counselors on best practices related to application review procedures and follow-up strategies.
- Increased student satisfaction with admission process by implementing more responsive and empathetic communication approach.
- Empowered students through counseling and skill-building exercises.
- Analyzed student academic records to assess educational and career goals.
Education
Master of Science - Computer And Information Systems
04.2001 -
Bachelor of Science - Computer And Information Sciences
04.2001 -
Skills
Client relationship management
Timeline
Customer Success Manager - Expertia AI Technology Private Limited
09.2022 - Current
Sales Manager - NuGenomics
04.2022 - 09.2022
Training Facilitator - Nivasoft India Private Limited
11.2021 - 04.2022
Admission Counselor - UpGRAD Education Private Limited
08.2021 - 10.2021
BNM Institute of Technology, Bangalore - Master of Science, Computer And Information Systems
04.2001 -
SKSVMACET, Lakeshmashwar - Bachelor of Science, Computer And Information Sciences
04.2001 -