Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Accomplishments
Timeline
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Sneha Poudel

Sneha Poudel

Gurgaon

Summary

Bringing over 6 years of diverse experience across customer service, insurance advisory, social media marketing, and sales, I thrive on blending creativity with strategy to solve complex challenges and drive business growth. I’ve learned that success lies in building meaningful connections, and I’m passionate about crafting solutions that not only meet goals but inspire lasting impact. Whether it’s refining processes, strengthening relationships, or leading innovative campaigns, I am committed to leveraging my skills to contribute effectively to a team focused on growth and continuous success.

Overview

13
13
years of professional experience

Work History

Insurance Advisor

SBI Life Insurance Co. Ltd
FARIDABAD
06.2024 - Current
  • Provided tailored insurance solutions to meet diverse client needs and build long-term trust.
  • Exceeded sales targets by leveraging cross-selling opportunities and effective client engagement.
  • Ensured smooth claims processing while maintaining compliance with regulatory standards.

Customer Service Associate

IO Digital
Delhi
07.2022 - 02.2024
  • Resolved customer inquiries and provided effective solutions to ensure satisfaction.
  • Delivered exceptional service, earning commendations from supervisors and colleagues.
  • Collaborated with the team to maintain high service standards, and meet performance goals.

Business Development Executive

PCC WebWorld
Noida
09.2020 - 11.2021
  • Contributed to PCC WebWorld’s growth by expanding the client base and building strong partnerships.
  • Delivered personalized solutions that fostered client satisfaction and long-term loyalty.
  • Collaborated closely with teams to secure valuable business deals, and drive success.

Guest Service Agent

Grand Hyatt
Tokyo
10.2015 - 10.2019
  • Ensured guests at the Grand Hyatt had a memorable and comfortable stay with personalized service.
  • Exceeded satisfaction goals by maintaining a positive attitude, and handling requests promptly.
  • Used strong communication skills to create a seamless guest experience, even under pressure.

Practitioner (Seller Support)

Concentrix
Gurgaon
11.2014 - 09.2015
  • Delivered prompt and efficient service to Amazon sellers, ensuring smooth interactions and timely resolutions.
  • I took ownership of each seller interaction, proactively solving issues to provide exceptional support.
  • Assisted new sellers on the Amazon.in platform, focusing on their long-term success and growth.

Centre Counselor Cum Admin

Axiss Dental Pvt. Ltd
Gurgaon
09.2013 - 07.2014
  • Managed phone inquiries and communication with patients, ensuring a smooth flow of information.
  • Coordinated with patients, families, and doctors to ensure effective care and follow-up.
  • Utilized digital marketing channels to drive engagement and reach target audiences effectively.

Higher Secondary Teacher

Kell's Academy
Pokhara
04.2012 - 07.2012
  • Tailored lessons to students' needs, creating an engaging learning experience.
  • Focused on continuous growth by staying updated with new teaching methods.
  • Proud recipient of the 'Outstanding Teacher of the Year' award for inspiring student success.

Education

Bachelor of Technology -

Sikkim Manipal University
Pokhara
07.2014

High School Diploma - Science

Amar Singh H.S School
Pokhara
03.2010

Skills

  • Quick to Adapt & Acquire New Skills
  • Customer-Focused Mindset
  • Interpersonal Skills
  • Client Relationship Management
  • Sales-Oriented Mindset
  • Social Media Management
  • Emotional Intelligence (EQ)
  • Cross-Functional Collaboration
  • Multitasking & Time Management
  • Creative & Problem-Solving
  • Adaptability & Personal Growth
  • Interpersonal Communication Skills
  • Detail-Oriented Analysis

Hobbies and Interests

  • Creative Writing
  • Photography
  • Traveling
  • Fitness or Yoga
  • Social Media Management
  • Public Speaking/Debating
  • Volunteering
  • Blogging/ Vlogging
  • Teaching enthusiast
  • Event Planning/Organization
  • Learning New Languages

Languages

  • English
  • Hindi
  • Nepali

Accomplishments

  • Awarded 'Outstanding Teacher of the Year'
  • Successfully Onboarded New Sellers
  • Recognition for Customer Service Excellence
  • Consistently Exceeded Sales Targets

Timeline

Insurance Advisor

SBI Life Insurance Co. Ltd
06.2024 - Current

Customer Service Associate

IO Digital
07.2022 - 02.2024

Business Development Executive

PCC WebWorld
09.2020 - 11.2021

Guest Service Agent

Grand Hyatt
10.2015 - 10.2019

Practitioner (Seller Support)

Concentrix
11.2014 - 09.2015

Centre Counselor Cum Admin

Axiss Dental Pvt. Ltd
09.2013 - 07.2014

Higher Secondary Teacher

Kell's Academy
04.2012 - 07.2012

Bachelor of Technology -

Sikkim Manipal University

High School Diploma - Science

Amar Singh H.S School

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Sneha Poudel